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I was recently contacted by Costco Online to verify my identity for an online purchase. The customer service and a supervisor put me through 6 different questions to verify my identity. The last question asking me if I made a certain purchase 6 months ago, which I could not recall given the length of time they were asking. There was no alternative to get past the verification and ended extremely poorly.
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I no longer believe Costco is superior to Sam's. I was initially thrilled when Costco opened a...
