Costco

Dear fellow. Do not buy anything from Costco online. They don't deliver it, but will say they have. When you call them and tell if it was not delivered, they will make you do a police case and you have to go thought all hassle of chasing investigation on the missing package before even they think about weather to refund. They will make you call them at least 10 times. Not worth the time.

Very glad that a Costco is coming to the Athens-Oconee area in Georgia. We moved here in 2016 knowing that Costco would follow. However that took 6 years. Sign up was very easy and pleasant. Everyone was helpful and cheerful. My only hiccup was when I learned there was no "Scan and Go" app like Sams has. Almost a game changer. When I scan and go, I just walk right past all the lines and get myself on out the door. Please, please get this added and fast. No reason not to have this feature.

The people working behind the customer service counters seems to forget that they are there to perform customer service. They acted more like interrogators and treating fee paying members like criminals. Giving the fact that Costco collected more than 3.5 billion dollars in membership fees in 2020, members are paying their salaries, its' a shame they provide such poor customer service. Members need to stop paying the membership fees, stop shopping there and send them a message. I have been a member for almost 20 years and it's time to move on. Start shop and support local stores and products made in America!

We purchased a Whirlpool refrigerator and the manufacturer warranty was for 2 years, and the ice maker broke on the 27th month, 3 months after warranty. I contacted Costco and there is nothing they can do about it. We have never purchased any appliances that would broke down within 5 years, and it makes my family lost confidence in buying large items from them. My family and friends will not buy any more appliances or furniture from Costco ever again. Very disappointed!

I have made 2 orders from Costco. I paid for 2 day shipping. I was supposed to receive the package on 8/14/21. The date changed to 8/15 then to 8/16 then to 8/17. They returned the money but then the arrival date changed again to 8/19. I called to complain to Costco. They called UPS and told us it should come on 8/20. Yesterday (8/20) I tracked it and the website says incorrect address. I called again and informed them 2 days ago I received other packages with the same address, so how is that possible? Now the package is scheduled to be here on 8/23/21. The customer service has been terrible, the lady on the phone didn't understand and told me the package should arrive on 8/24/21. I asked to speak to a supervisor but was left on hold over 45 minutes. I really need this package ASAP. Any help would be greatly appreciated. Thank you.

Costco its a great wholesale place to come for great merchandise. Its good for those business owners for Bakery's, Restaurants, Cafeteria, Bars Etc. they have great deals on whole sales its much cheaper than buying something one by one. They have allot of great things here T.vs, Cellphones, Dvd's, Radios, Furniture for your home. At very affordable prices they have allot of things at fine prices you wont be disappointed with the deals they have going on

Every time I've gone to Costo and eaten in the food court I've been appalled by the amount of waste. There's zero options to recycle at any of the ones I've been to, so people are throwing out everything and the garbage cans fill up so fast. All this garbage ends up in the landfills or ocean. It's atrocious that they get away with this.
Many of the food items have excessive packaging, not everything has to be wrapped in plastic. The government needs to crack down on this corporation which is playing a huge part in our environmental crisis.

Store in West Knoxville/Turkey Creek area is always extremely clean. The employees are really friendly. I do not go as often as my parents do, but my elderly parents eat lunch there and "make a day of it" and are treated like family by the employees at this Costco. I really appreciate everything about the store, including the prices, but particularly how kind the staff is.

I bought a Lenovo Flex 2-in-1 touchscreen. I'm a software engineer and after few days when i installed couple of applications fan started making very loud noise. Another problem keyboard stops working suddenly and i've to restart laptop.

So decided to return it but unfortunately it was refused by Costco because it was 100 days which is 10 days over their return policy (that's crazy). In general i never had a problem returning with Costco and they were quite flexible with returns. But i was shocked to get there response and definitely they are not return friendly anymore. I cancelled their membership right away and never going back to Costco again.

No service for torque check as I tried two times but couldn't make it as employees wanted me to stand in line for half an hour.They wanted to deal other customers and some of them were just asking random questions. I understand some employees are very slow and they should not be in front. Also a bad policy of calling customer inside for taking signatures of torque check without actually checking. This way one has to look for parking and then go inside to stand in line forever for nothing. I just bring to your kind notice that if something happens to my car because of tire change then Costco is fully responsible as they couldn't check torque even after spending time in line for two days. They also could not find my record of purchase of tire and I had to come home back to take purchase receipt. Though have purchased both winter and summer tire in 2021 and 2022.

Ordered washer dryer pair(costco.com) on 3/28 called customer service on 4/5 to see why i had not been contacted for delivery arrangements. I was assured it would be here by 4/11. No one called for delivery by 4/9. I contacted costco.com they said there was a mix up and it would not be here until 5/7. I cancelled not so much for the delay but for the total lack of communication on their part for a $2000 plus order. Live chat operator was helpful

It's 2022! Membership is a waste of money, nowadays it's easy to find better deals elsewhere.
After going through disorganized and half empty shelves and as soon as you pay at the registers they expect you to go through two check points to prove that you payed for your items. There's just one man at the front door running the 2nd check point so you are supposed to get in line and wait to go through it. I learned that if you don't obey they start screaming at you and get pretty aggressive.
Got in my car, called customer service and canceled this worthless membership.