logo

Costco
This website seems to be closed. Find similar businesses

business logo of Costco
costco.com
California
1 review
1 helpful vote
Follow omar n.
Unfollow omar n.
Send Message
Share Review
Report Review

Damaged and half empty bottles of perfume
August 27, 2023

I ordered from costco online wholesale for like new bottles of perfume for an amount of 3,200 and and to my shock received half empty bottles that were suppose like new. When i tried to resolve my issue and try to return items get my money back or even new product, customer service was of no help and the went ahead and closed the case so i couldn't desput it. If i could give 0 stars i would but i cant so i have to give one star. Don't order from there unless you want damaged goods!

Date of experience: August 27, 2023
California
7 reviews
21 helpful votes
Follow Jane S.
Unfollow Jane S.
Send Message
Share Review
Report Review

When in doubt
January 27, 2017

Our family uses our costco membership for GAS mostly, but just found out today that they have a very generous return policy. Bought a vacuum and used it for a few months before it broke. I took it back to costco and they refunded the money right away. Surprised.

Date of experience: January 27, 2017
California
1 review
5 helpful votes
Follow Vannak T.
Unfollow Vannak T.
Send Message
Share Review
Report Review

Never buy appliance from Costco. Their delivery is so bs that you never see your item on time as needed. So I called after waiting and waiting past the time I suppose to get my delivery, they said a computer system put out a fake delivery scheduled date. What's the f...@#!. They blames on a computer system glitched said to happened to many customers, ahhhh really bs excuses. Costco should do a better job at this if it's wants more business. Best buy and Home Depot are my next appliance shopping stop.

Date of experience: November 29, 2020
California
11 reviews
19 helpful votes
Follow Ellie W.
Unfollow Ellie W.
Send Message
Share Review
Report Review

If there is a product you like on Costco.com, it takes only a few days for them to deliver it and if you're not satisfied, they will take it back, no questions asked. If they have a 'coupon' on an item, they deduct that automatically from the online price!

Date of experience: June 12, 2015
Washington
2 reviews
3 helpful votes
Follow Rebecca Y.
Unfollow Rebecca Y.
Send Message
Share Review
Report Review

The only drawback with Costco is that they do not take into account the handicapped or elderly. There are many things I would love to order online at Costco, but many of the products they carry in the warehouse, is not listed online. For example, their Kirkland bottled water.

Date of experience: January 14, 2015
New York
3 reviews
2 helpful votes
Follow Darin P.
Unfollow Darin P.
Send Message
Share Review
Report Review

Reliable
February 26, 2018

Only $60.00 for an eye exam done right on premises is convenient and fast. Glasses are always perfect and on the rare occasion there is a problem they will make it right for 30 days after you receive your glasses

Date of experience: February 26, 2018
Canada
1 review
6 helpful votes
Follow Wayne B.
Unfollow Wayne B.
Send Message
Share Review
Report Review

Laminate flooring installed in our home started to separate and would not stay locked into adjacent tiles. We were told warranty was void because it was installed in rooms with sunlight and flooring was not to be subjected to direct sunlight. Never buy laminate flooring from Costco; its crap. I will never set foot into another Costco. I would rather pay more somewhere else where they will stand behind their products.

Date of experience: December 29, 2017
Illinois
9 reviews
9 helpful votes
Follow tabytha g.
Unfollow tabytha g.
Send Message
Share Review
Report Review

Costco is the best
February 10, 2015

Costco is the best. You cannot beat them. I can always get almost everything I need in bulk for cheaper than buying small quantities in other stores. They have samples which are just the best. They are usually friendly and have great customer service, and they are starting to get a wider variety of natural and organic products which I love.

Date of experience: February 9, 2015
Missouri
1 review
1 helpful vote
Follow Tom C.
Unfollow Tom C.
Send Message
Share Review
Report Review

Worst customer service ever! I ordered two mattress toppers with covers and when they arrived they were in two separate boxes. One had the products covered in plastic and had the topper in one plastic container and the cover in another along with an instruction sheet. The other box had the topper stuffed in the box with no plastic no cover no instructions so it looked like it had been returned and someone didn't put the other pieces back in the box. I have called customer service and written emails to no avail. It has been five days with no valuable response from them other than we will get back with you which they never do. My advice is that if you can get it in the store fine, but if you order anything through their online service you are going to be very disappointed if there's any problems with it.

Date of experience: January 8, 2022
California
41 reviews
127 helpful votes
Follow Marty S.
Unfollow Marty S.
Send Message
Share Review
Report Review

The title says it all. This review is nothing but praise for the warehouse giant. If you need it and Costco has it, just buy it. You won't get a better price anywhere else whether it be for medical prescriptions to food to consumer electronics. Yea, I know... I'm not sure that I need a gallon of mustard either. I get it, and to fix that problem, I just don't buy mustard (or anything else in such quantities that I won't use) at Costco. You know what I mean...
Worth mentioning, I've never had a problem (returns...) over the last decade to where I needed to contact Customer Service, but anyone I know who has worked with CS has always returned happy. That's a good thing!
One minor nuisance, my wife doesn't mind, but I hate the long checkout lines... and they are ALWAYS long in my opinion... uggghhhh 8^)

Date of experience: May 19, 2015
California
1 review
1 helpful vote
Follow Lysa B.
Unfollow Lysa B.
Send Message
Share Review
Report Review

Snail Mail is Faster
October 25, 2017

Why can't a simple order be just that? A simple order?
2 6-packs of lights due 2 weeks ago, can't get a customer service rep on line, should have just gone to Loews and picked through their end of season sale. After 2 calls, they still don't know what's going on - oh but yes, they charged my account!
So done - NEVER again!

Date of experience: October 25, 2017
California
1 review
3 helpful votes
Follow D G.
Unfollow D G.
Send Message
Share Review
Report Review

Bad business
December 7, 2019

Find another big box store. Their customer service is callous and rude. Their membership policies are an ethical, unfair, and illegal. If your registration lapses they will deny you service and then when you renew, you pay for the time that you were denied. This because they apply your membership retroactively. Shame on you!

Date of experience: December 7, 2019
Texas
1 review
0 helpful votes
Follow Kristen D.
Unfollow Kristen D.
Send Message
Share Review
Report Review

DO NOT BUY electronics from them. I bought a very expensive MSI gaming laptop for Christmas last year for my son. Little over a year later, the screen totally fell off. The computer would then not turn on. The glue holding the screen on just would not hold and it FELL OFF. Not to worry, I thought, it's out of warranty from MSI, but Costco extends for two years for defects and this is definitely a defect. So, I called Costco and sent it in. They ruled, even after escalation, that this was "Normal" and "to be expected wear." I've owned a lot of computers and I have NEVER had a screen just fall off! What a piece of junk. Costco's 'warranty" is a total joke and does not support the consumer at all. I will never again buy anything from their electronics department and neither should you!

Date of experience: May 5, 2023
Colorado
1 review
4 helpful votes
Follow Marilyn O.
Unfollow Marilyn O.
Send Message
Share Review
Report Review

No communication!
August 1, 2018

I ordered a Maytag refrigerator approx$1600 on July 24. My order stated 1-2 weeks till delivery, and as soon as the order was received I would get a conformation email. In that email they said I would be receiving a tracking email in a few days, and do not respond to this email'. I watched my email and spam for 8 days. Finally spoke to a very sweet helpful person named Helena. Long process with many holds and her talking to supervisors the answere is It MIGHT be here around Aug 31. That's 5 WEEKS!
Who takes 5 weeks anymore to deliver something that isn't custom made. A family of 6 using a small fridge and coolers! 2 weeks was pushing it. There has been NO ATTEMPT at communication. The price difference isn't good enough for all this headache! SIGH...

Date of experience: August 1, 2018
Maryland
1 review
2 helpful votes
Follow Maria S.
Unfollow Maria S.
Send Message
Share Review
Report Review

Poor customer service
September 9, 2018

I went to Costco at 1120 Washington D. C. 2441 Market St. NE and the customer service there was horrible. The employees would not answer my questions. They would ignore me and answer with responses that had nothing to do with my question.

Date of experience: September 9, 2018
California
1 review
0 helpful votes
Follow Valerie C.
Unfollow Valerie C.
Send Message
Share Review
Report Review

Why would anyone want Costco for anything of the so called fresh foods they promote and sell. Costco continues to sell carcinogenic treated foods.
Costco sells Propylene Oxide treated foods that are known carcinogens to humans. Banned in even lesser developed countries.
Unforgiveable.

Date of experience: August 30, 2016
California
6 reviews
26 helpful votes
Follow Ray H.
Unfollow Ray H.
Send Message
Share Review
Report Review

Costco is okay if you happen to live near one. I think they should base membership Prices on Zip Code. Specifically, if you more than 40 miles away, they should give you a membership at 50% off. That would bring them more Customers!

Date of experience: August 16, 2015
Illinois
6 reviews
13 helpful votes
Follow Mikka W.
Unfollow Mikka W.
Send Message
Share Review
Report Review

I've been a loyal Costco customer for 17 years. No other retailer stands behind what they sell as good as Costco. Their easy return-policy "unfortunately" encourages impulse buys, but more often than not, the quality of most merchandise is so good that you end up keeping it. When it's not, easy-peasy returns. LOVE COSTCO!

Date of experience: January 23, 2017
Costa Rica
4 reviews
6 helpful votes
Follow Samantha R.
Unfollow Samantha R.
Send Message
Share Review
Report Review

Man, if you want to save money. Join this membership and use them. I use them mainly for my bathroom supplies and Basic Grains, you buy them in bulk and the cost per lb. is less than what you would get at shoprite!

Date of experience: March 24, 2016
Florida
1 review
0 helpful votes
Follow Ioannis G.
Unfollow Ioannis G.
Send Message
Share Review
Report Review

Nasty manager.
April 29, 2023

Is there a reason for a house of 4 members to buy a more than one membership card? Membership should be ID and address. Me my wife my two daughters live in a same house only one can shop in Costco clearwater florida manager very nasty.

Date of experience: April 29, 2023

Overview

Costco has a rating of 3 stars from 1,516 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Costco most frequently mention customer service, credit card and next day. Costco ranks 200th among Grocery sites.

service
301
value
260
shipping
194
returns
179
quality
223
+160