Costco

Apparently their executive membership rewards cannot be cashed out. Even though they say you earn cash back. I went to Costco today to cash my voucher and they told me it has to be used towards purchases in the store. How is that cash back if they dont let you have cash back. Very misleading when they offer you the executive membership. Just beware what rewards you earn you have to spend in Costco.

I purchased an 82" LG TV and it was delivered to me on 3/24 (reasonably responsive). However it was dead on arrival. As soon as I unboxed it and turned it on, it displayed fine vertical color lines and odd pattern near the bottom (picture 1) When I later put it back in the box for return, I noticed that that odd pattern area was bulging although the panel was not broken (picture 2). I created a return/refund request immediately and got an email acknowledgement. I was asked to wait for 5-7 business days for a call to schedule a pick up, Today is 4/7 and I have not been called and payment not refunded. I reached out to customer several times with three successful opportunities to speak with a real person. Twice I was told "still under agent review" and the third time ended with a dropped call. I had an online chat yesterday (4/6). I was told that the carrier got my information now and will give me a call.

I killed my battery at Gulf Coast Town Center in Fort Myers. I was on the opposite side of the mall from Costco. I thought maybe I could buy a jumper there to start my battery. The greeter directed me to the Tire & Auto parts. There an associate grabbed a jump starter, walked across the mall with me and jumped my car. He refused a tip, and stated that's his job. Best Customer Service, as always! I am and will remain a loyal customer!

I have been months online with all relevant departments with Costco online. I am not able to see member pricing at Costco.com because there is a problem with their ongoing updates to their site. They admit there are changes going on but cannot figure out why I'm not able to use the site. They have looked at my account and in the end said it must be a problem with my internet provider. This problem happens on all devices, all internet providers. I no longer live close to a store and have to order online. Sorry Costco, you just lost a member since 1998.

If you make a large purchase online with this service. Be careful. They put a hold for the Full amount. Then, a couple days later they charge the Full amount... So, if you are on a budget. And... You are making a $650 purchase online. Expect to be temporarily out $1300... Until they fix everything your bank gives back the money CostCo placed a hold on. And, expect them to say it's no big deal. Because, everyone has that kind of money to spare...

Terrible customer service.
Unprofessional carriers.
The installation parts were the wrong parts,
After talking to about eight people, and five months later,( l bought the washer and dryer in May) they decide to not do anything but credit me $150. They did not deal with the poor customer service nor did they deal with the carrier issues nor address the faulty parts nor did anyone answer the question as to Why did the carrier charges me fifty dollars upon delivery? And he was not suppose to. The photo shows the washer hose. The dryer hose is aluminum instead of metal. I will not purchase anything else from COSTCO. I will be canceling my membership as well.
9-10-2021

Ordered a washing machine and dryer to be delivered on June 19, delivered and hooked up as promised. First load of clothes, the dryer would not work. Called the same day and was told a new one would be delivered within 5 days. 5 days later... no word. Called 4 different times and finally was told a new one would be delivered today, July 5th. Today, as I was waiting for the order, I got a call they had lost it... who loses a dryer? Called again and was told I have to reorder it with no set delivery date. They outsource their deliveries and apparently do no have their crap together. Very bad business. Do not do it as the customer service agent says this is normal!

I've been a Costco member for 17 years. In fact, I'm an executive member. My membership is FREE after I receive cash back for my purchases.

Their customer service is top notch. I can return any item at any time even after you have eaten half the chicken or used up half the salad. If you purchase a tent and put a hole in it, you can return it, no question asked... well, they ask what's wrong with the item but they will not point fingers if you said there's a hole in the tent. (This was a real scenario that I witnessed as I was in the return line to return a different item that I no longer need).

You cannot go wrong with a Costco membership.

I have a nail in my tire. I have a Costco warranty. I will I was told that I would have to wait until there was an opening between appointments It is not my fault I have a tire that has a nail in it. However they were less than kind. The earliest appointment is 5 days away. I will never buy tires here again.
M

Found out today Costco stopped selling their Polish dog. (Tasted much better than their bland hot dog.) They also stopped selling the chocolate and vanilla swirl. These are 2 of the 3 items I regularly purchase. (Combo pizza is the third.) What they replaced the irems is not appealing to me. I don't believe that they want to offer "healthier" options. I am sure it is all about money. Probably losing too much money on the items they discontinued.