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Jerry W.

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Experience: Health, Art & Design, Clothing & Fashion

Member since April 2021

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1 Review by Jerry

Verified purchase

I purchased an 82" LG TV and it was delivered to me on 3/24 (reasonably responsive). However it was dead on arrival. As soon as I unboxed it and turned it on, it displayed fine vertical color lines and odd pattern near the bottom (picture 1) When I later put it back in the box for return, I noticed that that odd pattern area was bulging although the panel was not broken (picture 2). I created a return/refund request immediately and got an email acknowledgement. I was asked to wait for 5-7 business days for a call to schedule a pick up, Today is 4/7 and I have not been called and payment not refunded. I reached out to customer several times with three successful opportunities to speak with a real person. Twice I was told "still under agent review" and the third time ended with a dropped call. I had an online chat yesterday (4/6). I was told that the carrier got my information now and will give me a call.

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