CookStore

It has now been three months since I ordered my items from cookstore.
I had spent over $700 and nothing.
All they said was "it's backordered" no compensation, no way to try and solve this issue.
They also had a website trouble FOR OVER A MONTH where nobody was able to login to their account to see the status of the order.
I had already paid for my items and I wasn't able to see the status or access the account.
I ended up asking for a full refund because this was ridiculous.
Terrible customer service.

I have wanted to buy a quality carbon steel pan for a while and after doing research settled on deBuyer as being the best one can buy. I placed the order with Cookstore.ca and a day later had changed my mind in the size and had no problem changing the order. The order arrived quickly despite of issues we have all been facing with Covid-19 issues Very professional and couteous. I highly recomment and will be placing orders to increase my deBuyer collection.

I Purchased the Staub - 0.81 QT Round Cast Iron Petite Cocotte Graphite Grey. It took some time to receive it because of the COVID-19 situation had caused significant delays. However, Cook Store kept in contact with email updates, they even offered a refund or substitution for another item. As I was not in a hurry for my pot I did not mind the wait. I am quite happy with my purchase, and am considering getting the next size up. Thank you Cook Store.

Do NOT shop at this site!
An order was placed and my Visa immediately charged. They then advised there would be significant delays in shipping my order. I responded I had made alternate arrangements (Best Buy shipped immediately!) and to cancel my order. They then (2 days later!) suggested I purchase something else off their site before processing my refund. I again confirmed I had made other arrangements and to cancel my order and refund my Visa. They then shipped the item anyway! They will not refund me and say returns take many weeks to process and I will be out the shipping and return shipping anyway.
TERRIBLE CUSTOMER SERVICE!
I will NEVER shop at this site again and will recommend same to all family and friends.

It's now been OVER 1 YEAR since I've been waiting for a replacement for an item they incorrectly sent me. I've sent numerous messages to their "Help Desk", received plenty of assurances it would be sent, but no can-opener. I can see it, right now, marked as "In-Stock and Ready to Ship"…

It's been over a year. I just want my can opener, so I can take my business elsewhere…

Its simple, I called directly to ensure a sink that was on their website was in stock. I needed it for a construction project. They put me on hold and checked and said "yes its in stock and it can be out within a day" i agreed, and said i would pick up curb side to help. They said there is "no curbside' due to covid but it would be shipped. I agreed and said ok. Still nothing, they never had it in stock, they havent shipped it and they charg3d my credit card. I contacted again and nothing, RUN! Buy from anybody else. I am proceeding with Fraud. This is the low lifes out there and customer service is the biggest crooks.

I ordered a Danish Ebelskiver pan from the Cookstore. This was my first experience ordering from them and I felt confident that this Canadian store would deliver as promised. To cut a very long story short, I spend weeks and weeks following up on the order, which was backordered. Even after the backorder time had passed, there was no sign of the pan. After getting many "non responses" from the reps, I asked to speak to a Manager. This Manager very coolly told me that pan had been discontinued. She did not at all seem regretful of the fact that I had received such a runaround. Plus, the fact that my credit card had been debited for quite some time did not seem to matter. She told me my credit card would be refunded (which it was) and a brief insincere sorry came from her. How unprofessional and discourteous of the Cookstore! I have decided NEVER or order anything from them again.

I ordered a Swisstool here and it never came. Paid for and just an email to contact. No wonder they are out of business!

Originally spoke with chat support and email support indicating that I would receive the Vacmaster on a specific date. I also inquired if it was something they held in stock and weren't dropshipping from the manufacturer. After placing my order the support team changed their answers and is no longer providing 30 day return coverage. Holding me liable for the costs.

For those of you who have been frauded by this company call your Credit Card company and request a chargeback. AMEX says this is happening a lot due to the misleading website and false customer communications. All you need to do is provide screenshots of the conversations with their team.

We placed an order from cookstore over 7k cad on NOV 26 2019, and till JAN 20 2020, we still not receiving anything. And during this waiting period we tried to call or email again and again, they never answer or reply. Especially the sales JIM. When we were placing the order, this guy keep push to pay. When i providea credit card, i told him dont charge until we confirm your invoice, but he didnt listen and just charge directly before we confirm. This company is a liar, please DONT trust them otherwise your money will all gone. Thrie office is never picking up the phone neither

As reflected in so many other reviews here they are an absolute sham of a company to deal with. Items their site says are in stock aren't. Huge delays with shipping with endless canned responses of "we'll ship your order soon" from customer service. After almost a MONTH from putting in an order and being told constantly it wasn't in stock but would ship soon, I finally gave up and asked for a refund. I got no response for 4 days after multiple attempts to reach them on the 4th day they told me they couldn't cancel the order since it was "already with shipping". This company has a real smell to them. After seeing all the other negative reviews I know I'm going to be in a situation where I have to dispute these charges with my creditcard company.

I ordered an item that was backordered, however, when I ordered it, it was not listed as backordered. After a week of no communication, I sent them an email asking about it, they said it would be between 2-9 days. Which was acceptable as it was still 3 weeks to Christmas. I followed up a couple days before Christmas, and they eventually told me the item was backordered and didn't know when it would be in stock. Instead of offering me a discount on an in stock I had to ask about similar in stock items.
I then asked about a discount for my failed Christmas present, to which case they offered me less than 5% off.
They were not corporative at all, and I would recommend not doing business with them.

A great source for everything you need in a kitchen. We ordered the technivorm moccamaster kbt 741. Although the pandemic slowed down delivery from the Netherlands, this coffee maker is fantastic! Being a bit of a coffee lover, I have to say that I am now drinking the best coffee I have ever had, hands down. The cook store kept us informed along the way regarding the purchase and delivery of this product. They too are customer-service oriented. I'm happy happy happy with them and the purchase!

CookStore is hilarious. My favourite part is the mountain of fake reviews on their website, where they only post 5 star reviews. Haha
CookStore is the worst company I've ever dealt with. I placed a large order in June. It's now the end of October! I wouldn't have heard anything from them in terms of an update if I hadn't have inquired. This is pathetic. Shop ANYWHERE else. Don't get scammed like I did.

Same problems than all these bad review down there. Their "in stock" mention on the website is bull$#*! and the 2 to 4 weeks delay mentionned in their email fololowing is also bull$#*!. Several monts later, they dont want to refund me and I will need (as many of the followers who are on this reveiw list) to ask to my credit card company to force the transaction.