CookStore

I ordered from this place a month ago still haven't received my order and they are giving me the same excuses I see from other reviews here. After they sent me an email saying I could get a refund, they are saying I received that email by mistake and that they cannot refund me because the order was already sent to shipping. Uhhhh... what? I think the positive reviews for them here are fake and done by employees. DO NOT BUY FROM HERE!

Placed an order for a product May 4,2020. Add claimed delivery of product in 4 to 6 business days. 7 weeks later, no product. Series of emails resulted in a run around. After 30 days we recieved an email offering a refund, we accepted and nothing happened. Enquiries got the response that the offer was made in ERROR. Then they switched to the order was sent to shipping so they can't do a refund. Told tracking info was to be sent shortly. It wasn't. Still waiting for shipping info. Many enquiries were not answered, request to call us were ignored, and they don't answered there phone.
You can only rate this as low as 1 star, I'd have picked minus 3.
I've seen many simular reviews, DO NOT ORDER FROM THIS STORE.
Got the same product elsewhere in 4 days, 7 weeks and still waiting on Cook Store.
Sure would like my money back.

I reviewed many sites in order to purchase a Delonghi Eletta super automatic offee machine (these are not cheap). The price on CookStore was almost too good to believe, at less that half the price of some other online retailers. I ordered the machine feeling somewhat skeptical but just over a week later I received the machine. The machine was well packaged and arrived flawless. We have been using the coffee machine for two weeks now and this is by far the best purchase we have made online. I would highly recommend CookStore to everyone.

Dishonest staff and deceiving practices make this a company that you NEED to steer clear of! Lied to me regarding wait time and features of an espresso machine purchased at full price - then during the MONTHS of waiting, the price dropped by $500, i requested to cancel my order and reorder with the new price (because they wouldn't honor the sale price - even though i had waited 6 weeks at this point and contacted them multiple times) - they did not allow this and told me i would receive a 40% refund charge (for a $1,799 espresso machine). These people are absolutely criminal.

We found a lot of tempting prices on Cook store. Unfortunately after placing several orders, we have discovered that they are terribly slow to fill orders. Lots of the stuff was on backorder. You only find out AFTER placing the order. We waited over 3 months for one order and then found it for cheaper next day delivery on AMAZON.ca. They have also delivered incomplete orders and then we had to argue with them to get them to make it right. My wife just cancelled a cutlery order we have been waiting for almost 4 months for. Not wasting my time on this web site when stuff is available elswhere. I am now shopping elswhere. This is just a waste of time!

CAVEAT EMPTOR - If you like throwing your money out the window - shop here. They will charge your credit card right away and never deliver your items. Three months later and nothing delivered. You can't speak to anyone directly here because their phone goes in a loop and is not answered and once your emails start going in a negative direction due to non-shipment, all email communication is cut off. These guys are beyond dirty. Read all the reviews, here and elsewhere. FRAUDULENT COMPANY

Place the order for mistake 4:05am today,
Then send the message right after (4:22AM)to ask them cancel the order.
9:35am they didn't do anything with my order and ask me to what fro my order,
Try to call the customer service many times, has been told they can not do anything also,
2:30 reply tell me the item is already to processed!
How come a company can do such a noncredit thing?
Unbelievable! Save your money for someplace others guys.

I ordered some pans from here on a Black Friday deal (hint: they are not actual black friday deals, just regular deals rebranded during black friday). Placed order on Nov 28, no items were listed as backordered or out of stock. Dec 8, I get an automated message saying, among other things: "We wanted to take a moment to just let you know that we have not forgotten about your order, unfortunately one of the items you purchased has been delayed but we are hard at work with our supplier to get the product delivered ASAP." They also throw out a generic COVID-19 excuse. No other retailer (5+) I have used in the past 3 months had any more shipping delays than usual.

I wrote back by email to demand they send whatever items are in stock, or I will seek a refund for the excessive delays. It is now Dec 21 and I have heard nothing from them. Three weeks later and a human has not reached out, and the items have not shipped.

I do not have my product and also I do not have my money back.
Worst experience ever.
They gave me a tracking number only I asked them about my order.
That tracking number is with VitranExpress, another bad company, but Vitran cannot find the packet so I am back to cookstore. They gave me the same tracking number but allocated to a different transport company, but this number is non-existing on the second one so I went back to cookstore. You call them but answer only if you want to put a new order, otherwise, they send you to the mail. And here the answer is to ask the transport company because from their point of view the packet is shipped

Took my money, no communication on delays, no idea when my products will be shipped.
I am now 6months and waiting for my items and they have 0 idea when I will get them.
They keep pushing back 3-4 weeks every month I contact them

I ordered and paid for 3 products (two knives and a cookie press). It took almost a month to arrive and then I realized they mailed me1 knife and one cookie press. I contacted the store to ask for a refund for the knife not mailed, instead of issuing me a refund, they sent me another cookie press and asked me to pay for it and they did not issue me a refund for the knife! There were multiple emails back and forth and they never resolved the issue. Do not order anything from this store, there are many other good options for cooking gadgets and supplies that provide better customer service.

Hi, I had to purchase a counter display case for my Cafe, after not much luck, I finally found Cooks Store and wow, amazing service by Ryan who answered all of my questions, offered my some advice and guidance. I was able to make the purchase of a much needed product with prompt delivery (2 days) and service to Kahnawake (South shore of Kahnawake) Definitely recommend this store and will be purchasing again in the near future. Thank you :)

I requested for a refund. The credit card on file was no longer valid and I had a new one. The customer service rep, Olesya said the refund would automatically be redirected to my new card.

I have called the credit card company and they said the refund was sitting in my old credit card account and it will not be redirected to my new card.

I had to call them to ask them to redirect my funds from my old card to my new card, as they have no way to know that the refund was sitting in my old account.

I waited over 9 business days for nothing to happen. Furthermore, I had to wait an additional 5-10 business days because the credit card company had to actually process it.

Olesya and the company should not provide this kind of information if they are not familiar with the processes of a credit card company, considering they do not work there.

It has now been three months since I ordered my items from cookstore.
I had spent over $700 and nothing.
All they said was "it's backordered" no compensation, no way to try and solve this issue.
They also had a website trouble FOR OVER A MONTH where nobody was able to login to their account to see the status of the order.
I had already paid for my items and I wasn't able to see the status or access the account.
I ended up asking for a full refund because this was ridiculous.
Terrible customer service.

I have wanted to buy a quality carbon steel pan for a while and after doing research settled on deBuyer as being the best one can buy. I placed the order with Cookstore.ca and a day later had changed my mind in the size and had no problem changing the order. The order arrived quickly despite of issues we have all been facing with Covid-19 issues Very professional and couteous. I highly recomment and will be placing orders to increase my deBuyer collection.

I Purchased the Staub - 0.81 QT Round Cast Iron Petite Cocotte Graphite Grey. It took some time to receive it because of the COVID-19 situation had caused significant delays. However, Cook Store kept in contact with email updates, they even offered a refund or substitution for another item. As I was not in a hurry for my pot I did not mind the wait. I am quite happy with my purchase, and am considering getting the next size up. Thank you Cook Store.