CookStore

I was a past customer with excellent service and support, So I of course I used them again.BOY what a mistake I have been waiting since October 2022 for one order and my second order since November 2022. I have reached out several times via email and phone calls plus on their website with no response to date...Now I have to work with my bank and file in order to get my money back

I placed an order at the first of November 2022, by the first of December I had not received my order. I tried calling the company to inquire about my order, you can not speak to anyone, they ask that you send an email. I sent an email to *******@cookstore.ca and *******@cookstore.ca, I got no response. I followed up with another email in the middle of December, no response, I just sent another email today. I guess I will have to resort calling my credit card company and filing claim with them...? Unfortunate, I would be happy to wait for a while if someone would just talk to me and let me know what was up with my order.

Placed two orders three weeks ago and they have still to ship my items. Every four days the just send me an email ( it looks like an automatic bot email) saing: " Hello Andrea,

Hope you are doing well and more importantly keeping well!

We wanted to take a moment to just let you know that we have not forgotten about your order, unfortunately one of the items you purchased has been delayed but we are hard at work with our supplier to get the product delivered ASAP.

As I'm sure you're aware the COVID-19 situation has caused significant delays and we do apologize but rest assured your order will be shipped as soon as our supply arrives.

Thank you for your business and your patience!

Cook Store Staff"

It is a shame. They should hide them self from the earth's face.

I did an order sept. 1st, and add the items to the cart by clicking (ADD TO CART) but after they take the money (paiement), they were quiet, I had to do a follow-up to learn that the product are not in stock...
They took me as an hostage... took my money... and I have to wait, and wait, and they don't answer email...

I placed the online order, heard nothing for 10 days so I called them and they said it had to be shipped in but would be received that week and I should get it early next week. A week later I called and they gave me the same blah blah blah. A week later I called to cancel the order, the lady said it was cancelled and I would get a confirmation that afternoon. 2 days later I received an email saying the product was shipped. I contacted them to say I want my refund as the order was cancelled. 2 weeks later, still no refund and the product was shipped to a different city. From my experience they will lie to you, not ship you product and scam you. Do yourself a favour and shop elsewhere.

We have purchased a $4000 commercial fridge but in fact it was a freezer but had wrong labeling.
I have been trying to resolve this for 3 months and at this point they do not even reply to our emails.
Do not buy from them as they are crooks. I am stuck with $4000 freezer that I can use.
Our company is SimplySmart Child Care

I ordered a pan June 27 and did not receive it until September 11. Two and a half months!
There were no indications that the order would be delayed. They charge your credit card immediately when you order.
You cannot reach this company by phone, so I opened a number of tickets, asking each time for an ETA, only to get a vague reply each time about delays due to COVID, problems with supplier, etc. From other reviews, I can see that the delivery issues existed long before COVID started.
The price was good but in retrospect, I wish I had ordered from Amazon and paid a little more rather than spending months wondering when/if I would receive my order. If I had not received my order before the end of September, I would have pursued a refund or credit card chargeback... but this of course would have opened a whole new can of worms... and more delays of course.

The products were all of very high quality, especially the Zwilling Henckels non-stick frying pan. When they were unable to get the 8" pan I ordered within the time period they had indicated for delivery they offered me the option of waiting until it could be restocked or being shipped the 10" pan at the same price. I chose the latter and received all my goods two days later. In the end I was very pleased with both the quality and service.

I purchased two LoDge cast irons from this company as the original company is American and doesn't ship to Canada. I didn't see the order was shipped after a week. I sent an email and the response was it could take 2-4 weeks for the items to be in stock

After reading many bad reviews I called and asked for a refund. I got quite anxious. Because I was on a time line. I had to press 2 as pressing 1 lead to an automated message.

I spoke to a very helpful representative who cancelled the part of my order that wasn't in stock and shipped out the rest of the order ASAP.

I felt the response to the problem was very helpful and recommend calling talking to a human and being proactive in the followup. It's not ideal but was useful for my experience

We ordered some Christmas gift with their site, but did not noticed the backordered note and did not read the reviews. After 6 weeks without updates I read the reviews and freaked out. I called them, but voice message ask for email communication and I did that. That experience did not live up to the bad reviews I can read here. Answers came within 30-45 minutes. In the end I asked for cancellation of order and a refund and it was issued right away and shown on bank statement within 3 business days. One star out for selling out of stock goods and cashing money right away.

Great price and service! I was very pleased with the item that I purchased from your website. It was the first time I had ordered anything from your company, but your company was the only one in Canada that had stock of the item I wanted and it was on sale! I ordered it and it arrived within a week in the mail. I am very happy with the purchase and the excellent customer service, parcel tracking and prompt delivery of the item that I received. I would definitely order again from your company in the future.