CookStore

This company is just a major headache. I purchase a couple of things online with these guys using PayPal. After a week they still hadn't shipped them out. By the way the shipping cost more than both items put together. The customer service is non existent, literally! It does have a place to click "Contact Us", but when you do click on it, nothing happens. There is no other way to contact customer service if they have such a thing. There confirmation email that I received is "donotreply" email address. Also in order to "track" your order, the website makes you download some random third party program to your phone that I got a "spam" warning for.

Very shady company. I've had to file a claim with PayPal to get my money back. Not worth the time or effort. Use caution if you still insist on purchasing anything from them. My guess it's some Asian website that is not maintained.

I ordered (and paid for) something on Dec 2, and a week later still no email to notify me it had been shipped. So, I phoned customer service. After a long wait, I was politely told they were a bit backed up because of Black Friday and Cyber Monday and that my order would be shipped in the next 1-2 business days. It wasn't. An email sent to them a week ago asking about the status of my order has garnered no response, either. NOT a good customer experience. Will never order from them again, not worth the aggravation. I'd rather have the item I ordered, but at this point I'm just hoping I can get my money back. UPDATE - Dec 19th, tried Live Chat to see what was going on as there was never a response to my email. Was told they were waiting on a shipment from supplier and would send my item when it arrived. This means that they are selling things they don't even have in stock - this seems very shady to me, unethical.

Web site provides two methods of contacting customer support. Phone number most often directs to contact form on web site. Contact form ' answered within 48 hours sometimes as little as 2 hours'. Not my experience.
Multiple items in Order placed November 29th have still not been delivered. One item delivered, not as described on web site. Return requested and refund given.
Only phone phone call got through to agent. December 15 'remaining items have been shipped you should get them soon.' No email shipping notification, no tracking number. January 5th. Again phone call and chat site refer one to contact form. Cook's store apparently has 2,000 contact forms to respond to. This contact with Customer Service is now in its 38th day and without a tracking number I have no idea where the second shipment is. Really wanted to use Canadian Company rather than Amazon. Amazon at least answers the phone. I am exhausted.

Ordered 3x items on the website and received order confirmation on Dec 3. Phoned the *******595 to ask when the planned to ship the order... nobody answers you just get a message to send and email: *******@cookstore.ca
I then sent an email and they did not answer my question but gave a general 2-3 week delivery time...
By the 5th email... Finally, I cancelled the order after getting a Jan 10th shipping date (that would be approximately 6 weeks or more... I don't trust or believe them...)
I'm still waiting for the refund.

I ordered a $400 mixer a month ago from their website. I understand some delays with Covid but it still hasnt been shipped. Said in stock and available but i keep getting told "Theres a delay, please allow up to 3-6 more business days to ship". Customer service wont respond to me anymore and im trying to get my $400 back. Phone lines wont pick up they just say to submit a ticket. They have good looking deals but the hassle and bad service is nowhere near the headache ive been getting from them. Spend the extra few bucks to get it somewhere else.

I placed an order, then quickly emailed them to cancel my order. Within a day. They refused to cancel it, then shipped it telling me I could refuse the shipment or return it for refund. I was not able to refuse the shipment because the box was just left on my porch with a "no signature required" label on the box. I contacted them to return my cancelled order and they refuse to provide a prepaid return label and insist on me shipping it back on my own dime. I already paid $15 to ship an order I cancelled! I will never buy from them again. There is no fine print to read, there is nothing on their site warning people that you cannot cancel an order once it is placed.

I told them I'd write a bad review so here goes.

Numerous confirmations that our order (from NOVEMBER) would ship by December because of "supply chain" issues, which is total BS. December came and left so they decided to stop answering my emails.

Sure hope I get a refund out of this lousy company.

I love cookstore! I called to say I needed a wolf blender as a birthday gift for my mom ASAP. I placed the order and it arrived immediately. My mom was floored! Excellent quality and packaging! It's my fourth wolf item purchased and I'm completely satisfied with cookstore and I depend on them!

This is the first review I have ever written in my life. Having purchased items from all of the world I have never ever experienced such a poor experience. I also have had a similar experience as others. I made a purchase and have never received any follow up despite calls and emails.