ComstromReviews 70

After waiting months my 2 lift desks came without the actual lift kits. It is impossible to assemble the desks without the kits. I called, texted and emailed over and over, each time they gave me different bogus reasons why they were not sending the missing lift kits. Now they want me to purchase the lift kits for an extra $890 per kit. Time to go to the Better Business Bureau and report these frauds. I will continue to text and email until I get the 2 kits, so they don't get away with ripping off consumers.

My order bore no resemblance to what was pictured online. No invoice enclosed. No one responds to repeated email & text message. Don't make the mistake of ordering from this company!

I ordered a bed that stated in stock and said it would be delivered on a certain day. That day passed so I tried emailing the company but no response so I tried calling finally someone answered and explained that the bed was on back order (only after I call they send me the email - genius) so I decided to wait. Then again that day arrived and no delivery so yet again I called and they said back order again - I got really upset since they only emailed me that the bed was on backorder AFTER I called! So I decided to wait one more time cuz I really liked the bed and was a great price. I'm Still waiting for the bed and no communication what so ever. I decided I want to cancel my order but trying to email them call them for days and nothing! When you call it just hangs up! There's no one to talk to! Do not fall for their "better" prices. I'd rather pay a bit more and have communication! Will never ever recommend comstrom. They might just be a scam. Best part is they already charged me! Usually the charge is pending until the item is shipped! Another reason for the company to be a scam- I'll just have to dispute the charge- what a waste of my time!

I ordered a Christmas Tree from this company January of 2022. They indicated it was out of stock until June. I emailed in July when I saw my item was available on their website and they still told me that id wouldn't be available until September. I called and spoke to someone overseas and asked if they were a scam company. The guy barely understood english. DUMP COMSTROM, THEY SUCK!

This company is a scam. Do not order from them. I bought a piece of furniture and after a month it still had not shipped. I contacted them and they said I needed to pay 89 more dollars for oversized item shipping or cancel my order. I paid it and still could not get a tracking number. After 2 weeks I told them to cancel my order and refund my money multiple times. I kept getting responses that they would refund it and never received any refunds. Now I am out over $500 dollars.

Ordered bed set 9/28/20 and received shipment 11/24/20, two months! When received bed, it was damaged and dresser was wrong item. Still in process of trying to get items returned and money back. Called everyday and talked to same rep and he says I will get an email in 24-48 hours, still no email starting return. This company will take your money right away but ask you to be patient when you want it back. Total frauds as far as I'm concerned. Trying to get my money back and will purchase same set on wayfair for a little more money. At least I know they are not a bunch of crooks.

I'm not the type of person to ever write reviews but I am for Comstrom cause they annoyed me that much. Placed an order in June, received confirmation but no tracking. Contacted them in August asking the status, was told it would arrive in September. That date rolled around and I emailed them again, was told it would arrive in October. When responding to the email I received the same automated response back. I then called "Comstrom" for the phone to pick up saying "National Furniture Company." This person was very hard to hear and was not professional at all. They completely ignored the fact that I told them I was just getting automated responses that meant nothing. Now November and my order has still never arrived and suddenly my confirmation/tracking cannot be accessed. I called them again to definitely talk with the same person, but with a different name, and cancelled my order. The one star they are receiving is for the fact that I actually got my money back. Their pathetic 5% "we're sorry you didn't get your order" certainly doesn't do any justice to them never fulfilling orders. I fully regret rushing to buy something cheap from this website. Don't be as innocent as I was thinking this was an awesome deal. Worst site I have ever ordered from! They are a complete scam!

My item I have ordered was Arthur Court salt and pepper shakers. They have been on back order 6 months and they keep putting me off when they are supposed to ship. I went to their site and they are advertising them for sale even the ones I said I would take in replace of them last month and they said they sold out of those. I took a picture of both and asked- why are you advertising that you have the one's I ordered for sale and the ones I said I would take in their place while I still do not have MY order SIX months later?! I get an email- they have handed over to their IT department?
I have NEVER had this kind of experience in my life!

I got my bed today. I had ordered a homey design bed with nightstand, dresser and mirror. It was very well packaged. The guys who delivered were super nice. They were kind enough to wait for me until came back home. They waited until I checked all the pieces. Since I'm a single mother with two little ones, there was no way I could bring it in and set up. I paid the delivery guys few extra bucks and they set up everything for me and removed the debris. The service was good that I could not stop thanking them and Comstrom for prompt delivery of my furniture. Highly Recommended. Will tell my friends about this place too.

We started looking into purchasing a hot tub right as the pandemic was kicking off. We knew we would be spending a lot of time in the yard this summer, and wanted to make sure we had something special to enjoy. Comstrom had not only the product that we wanted, but it was in stock and available with quick shipping. The communication was fantastic, as we went back and forth to ask about specifics, and the item was delivered on time and within our budget! The hot tub itself is amazing (and it was hard to find this EXACT ONE) and we've been very satisfied with Comstrom!