Ordered a white bench that said in stock. A few days later I received an email saying that it was on back order dated a month from the day I purchased it. One month later I call and they told me it would be another month. Yet on their website I could order the same bench that says in stock for a higher price. What kind of game are they playing.
My order bore no resemblance to what was pictured online. No invoice enclosed. No one responds to repeated email & text message. Don't make the mistake of ordering from this company!
These chair are fabulous! They are very light weight but durable and very elegant! The color goes well with our decor and the price is amazing considering I saw them for $317 in a store and bought them for $208! Lovely addition to our new home!
Credit card was charged before item was shipped. I understood that there would be some delay in shipping, due to Covid 19, however package did not arrive for weeks. I received info. That Item would ship on a particular date and then received email that item was out of stock, offering me an alternate, I agreed to offer only to be informed that that item was out of stock. While on the phone with sales representative, questioning Comstrom sales practice, 32 of the items no longer available were found. Finally received purchase. Never again.
Dear Scott, We apologize for the delay because of COVID. Our supply-side and staff operations were disrupted.
I ordered a chicken coop on April 26. They took the money from my account that day. As of July 12 I have still not received my coop or my money back. I have never been able to speak to a person only text or email. But I get emails with order suggestions from my past orders, like chiken coops and such.
Dear Tammy, Please email - support@comstrom.com with your order number so that we can look into it.
I ordered dumbbells from Comstrom, as their price was unbeatable by a long shot! The products function perfectly, just as expected. There are two reasons I gave a 3-star review though. First, the products arrived pretty dirty. Like there was literally dirt on the weighted plates and the bags inside the box. Not sure why. There were also scratches on the plastic caps that contain whatever fills the weighted plates. It made me think they were used. But who knows? Second, shipping took 10 weeks. I ordered the product in late April and was told it would take approximately 3 weeks to arrive because of delays caused by COVID-19, which is more than understandable. However, they didn't arrive until June. I just would have appreciated some updates along the way. I wasn't told about the shipping delay until I emailed them to ask.
Dear Mike, Thank you for your business. Appreciate it. We apologize for the delay because of COVID.
Took a while to ship my barbell but to be expected during these times, they didnt jack up crazy prices like elsewhere, a solid olympic bar up to 700 lbs for under 200 bicks is a fair price range
Dear Nicholas, Thank you for your business. Appreciate it. We apologize for the delay because of COVID.
Ordered freezer and paid A LOT extra for expedited delivery. Never shipped "due to COVID". Asked for a refund. Said OK. Never refunded. Contacted again after 30 days. Asked for a refund again. They said OK again, Never refunded.
**Update** After posting here I did finally get a response and my refund. Unfortunate it took a negative public post to get attention.
Dear PG, As per your request, your order # 40003899 has already been refunded back to your credit card. Please check with your bank and confirm.
I was receive amazing customer service. The price was same across many retailers but the agent helped me make a purchase. He also helped me find matching items and followed even after the purchase. I generally don't leave review but i had to do this one for so much work by the guy...
This company sucks. They took $200 in a March, it's June and no shipment. All I get is a bunch of excuses. They don't send updates on my order, I have to constantly ask. I seriously think these people are a scam. Don't do business with these people! Buyer beware!
Please provide your order number so that we can look into your case.
Disclosure: I'm reviewing my purchase as the agent that sold me furniture was very helpful. He gave me good discount and I promised to leave a review.
I received my furniture, customer service was good. Price was good. The communication could have been a little better. I understand that they are into wholesale business and sell to some retail customers too but they want to grow on the retail side, they need more communicative platform. All in all, I'm happy with my purchase.
I placed an order for the recliner 6 days ago and today I received it. Delivery on time as mentioned. Quality of product is very good. Their customer service is awesome. Highly recommended for home decor products.
Was a little hesitant to order this equipment, but during this pandemic I was desperate, but wow did they surpass my expectations, I ordered the 64lb adjustable dumbbells, and I've been using them ever since I got them, durable, everything came in the box, easy to adjust
Dear Marcus, Thank you for your business. Appreciate it.
Ordered an upholstered bench from this website. Not only they had the best price when compared across websites, they were also able to get the item delivered ahead of the timeline. Will highly recommend this site- they have a great range of options across all the categories and you will also end up saving money :)
Thanks. We appreciate your business.
My son was not able to go to the gym during COVID quarantine, so we were looking for dumbbells. Found them on comstrom for a good price. Ordered them. No indication of any kind whether the order was being filled or shipped at all. Two weeks later my son found the same on ebay, a little more expensive, ordered and got them delivered. Fast forward 3 months. The dang dumbbells arrive at our door! Even if they took them back, cost of shipping would be not worth it. I guess I can put them on offerup...
Dear Bob, The item that you had ordered got sold out. Due to COVID, fitness equipment has been in great demand and short on supply. I apologize for the delay and inconvenience.
Good prices but unreliable shipping. I ordered in late April, and immediately received an email saying it wouldn't be shipped until mid-May because of covid delays. Okay, reasonable. But then May came and past. Contacted them and they said they were out of inventory until early June -- early June came and past. Eventually I sent an email to cancel my order, and (coincidentally?) they shipped my order the next day instead of cancelling, and I did eventually receive the package late June. I'm understanding about covid delays and inventory shortages, but there's no reason for them to be so incredibly opaque. Most other companies also don't charge your credit card if they're out until they ship.
Dear Customer,
We apologize for the delay during COVID times, We were working at half the capacity and there was disruption on the Supply-side.
Thank you for your business.
Ordered a lamp which was supposed to be in stock at Comstrom, while it was on backorder at many other places. A few days later it turns out it's on backorder at Comstrom as well, they just aren't honest about it on the website. Inquiries about realistic delivery time were met first with a canned non-response, and when I complained, order cancellation! Incredibly rude and unprofessional - stay away!
I placed my order 5 days ago. The order is still processing. Hopefully in a day or two, I should get the product. I received the tracking number today with a link for review. Looks good so far. Will update the review once I get the product.
This dresser is such a beauty. The gray coloring is gorgeous and I love the roll out drawers. Every piece of this dresser has to be put together. I saved some time and aggravation by hiring someone to put it together, based on the advice of the previous reviewer. It took about 3 hours and was well worth the extra money.
Items listed as in stock. You purchase the item and a week and a half later they tell you that it is out of stock. You request your money back and takes them like a week to fulfill the cancelation, plus, 3 to 5 business days that it will take for your money to show up in your bank account. In a nutshell they work with your money for a while month. Stay away from this poorly run company
We apologize for the delay during COVID times, We were working at half the capacity and there was disruption on the Supply side. Your order was canceled and refunded as per your request.
Overview
Comstrom has a rating of 2.8 stars from 70 reviews, indicating that most customers are generally dissatisfied with their purchases. Comstrom ranks 49th among Furniture sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I looked into your case and found out that it was a defective item showing up as a false inventory for this particular item. We indeed are out of stock on this item and don't expect to have it until the end of July.
Your order was canceled and refunded as per your request. I sincerely apologize for the inconvenience.