Ordered bed set 9/28/20 and received shipment 11/24/20, two months! When received bed, it was damaged and dresser was wrong item. Still in process of trying to get items returned and money back. Called everyday and talked to same rep and he says I will get an email in 24-48 hours, still no email starting return. This company will take your money right away but ask you to be patient when you want it back. Total frauds as far as I'm concerned. Trying to get my money back and will purchase same set on wayfair for a little more money. At least I know they are not a bunch of crooks.
At this point, the chicken coop I ordered four weeks ago still has not arrived. I have three-month-old chickens living in storage containers because I don't have a house for them. I was told today it would be another three weeks. I hope they will refund me some of the purchase price to make up for the huge delay! I will update my review if it comes On August 19 as I was told.
This company is a scam. Do not order from them. I bought a piece of furniture and after a month it still had not shipped. I contacted them and they said I needed to pay 89 more dollars for oversized item shipping or cancel my order. I paid it and still could not get a tracking number. After 2 weeks I told them to cancel my order and refund my money multiple times. I kept getting responses that they would refund it and never received any refunds. Now I am out over $500 dollars.
I ordered a stepping stone for my mother for mother's day back in may still haven't received it. When I contact customer service all I get are pushed out dates and my package never comes by those dates
We started looking into purchasing a hot tub right as the pandemic was kicking off. We knew we would be spending a lot of time in the yard this summer, and wanted to make sure we had something special to enjoy. Comstrom had not only the product that we wanted, but it was in stock and available with quick shipping. The communication was fantastic, as we went back and forth to ask about specifics, and the item was delivered on time and within our budget! The hot tub itself is amazing (and it was hard to find this EXACT ONE) and we've been very satisfied with Comstrom!
Dear Stacey. Thank you for your business. Appreciate it.
I bought a $300-plus wrought-iron room divider, and it showed up barely boxed, with many pieces missing. I've made three attempts to contact customer service, to no avail. I love furniture, but I wish I would've paid a little more for the assurance my investment wasn't in vain. I'm usually the person who writes glowing reviews, so I hate that I can't be more pleasant here--but I've gotta be honest.
Dear Rebecca, We are working upon your request and will get back to you shortly.
Read carefully their return policies! They will charge you 30% +shipping. Also, you will never prove that they send you an item not matching the description. Instead of bright bed sets, I received faded rags.
In addition, https://www.shimze.com/ is the same squad.
Vipul S. Is the customer representative with no knowledge of communication, ignoring customers' requests and emails full of grammar mistakes.
I got my bed today. I had ordered a homey design bed with nightstand, dresser and mirror. It was very well packaged. The guys who delivered were super nice. They were kind enough to wait for me until came back home. They waited until I checked all the pieces. Since I'm a single mother with two little ones, there was no way I could bring it in and set up. I paid the delivery guys few extra bucks and they set up everything for me and removed the debris. The service was good that I could not stop thanking them and Comstrom for prompt delivery of my furniture. Highly Recommended. Will tell my friends about this place too.
I have been fighting this company since June (5 months) to get a refund on a product never delivered. After a few emails they simply erased my account. There is no information on corporate headquarters to try to raise your complaint to a higher level. At this point, they have stopped answering my emails and seem satisfied to keep my $500.00.
An absolutely terrible experience. Called and emailed for two full weeks with total radio silence before being told that the nursing chair (which was listed as in-stock) couldn't be delivered for five months and abruptly canceling. They didn't even bother to answer or respond to >10 phone calls, and 5 emails.
After waiting months my 2 lift desks came without the actual lift kits. It is impossible to assemble the desks without the kits. I called, texted and emailed over and over, each time they gave me different bogus reasons why they were not sending the missing lift kits. Now they want me to purchase the lift kits for an extra $890 per kit. Time to go to the Better Business Bureau and report these frauds. I will continue to text and email until I get the 2 kits, so they don't get away with ripping off consumers.
The agent took my order. The guys were prompt enough to tell me the right bounce house for my kid and the blower that went with it. Took the order. The order was shipped the next day. My kid got his bounce house in 4 days. Much before his birthday. He has started playing on it. Thanks.
Ordered freezer and paid A LOT extra for expedited delivery. Never shipped "due to COVID". Asked for a refund. Said OK. Never refunded. Contacted again after 30 days. Asked for a refund again. They said OK again, Never refunded.
**Update** After posting here I did finally get a response and my refund. Unfortunate it took a negative public post to get attention.
Dear PG, As per your request, your order # 40003899 has already been refunded back to your credit card. Please check with your bank and confirm.
My item I have ordered was Arthur Court salt and pepper shakers. They have been on back order 6 months and they keep putting me off when they are supposed to ship. I went to their site and they are advertising them for sale even the ones I said I would take in replace of them last month and they said they sold out of those. I took a picture of both and asked- why are you advertising that you have the one's I ordered for sale and the ones I said I would take in their place while I still do not have MY order SIX months later?! I get an email- they have handed over to their IT department?
I have NEVER had this kind of experience in my life!
Finally i received my night stand. Quality and finish is good as mentioned on their website. Hope this will last longer. Customer service was also good there is a sales representative Samuel he gave me $30 discount. Everything was good except delivery time of 3 weeks.
I ordered a Christmas Tree from this company January of 2022. They indicated it was out of stock until June. I emailed in July when I saw my item was available on their website and they still told me that id wouldn't be available until September. I called and spoke to someone overseas and asked if they were a scam company. The guy barely understood english. DUMP COMSTROM, THEY SUCK!
I'm not the type of person to ever write reviews but I am for Comstrom cause they annoyed me that much. Placed an order in June, received confirmation but no tracking. Contacted them in August asking the status, was told it would arrive in September. That date rolled around and I emailed them again, was told it would arrive in October. When responding to the email I received the same automated response back. I then called "Comstrom" for the phone to pick up saying "National Furniture Company." This person was very hard to hear and was not professional at all. They completely ignored the fact that I told them I was just getting automated responses that meant nothing. Now November and my order has still never arrived and suddenly my confirmation/tracking cannot be accessed. I called them again to definitely talk with the same person, but with a different name, and cancelled my order. The one star they are receiving is for the fact that I actually got my money back. Their pathetic 5% "we're sorry you didn't get your order" certainly doesn't do any justice to them never fulfilling orders. I fully regret rushing to buy something cheap from this website. Don't be as innocent as I was thinking this was an awesome deal. Worst site I have ever ordered from! They are a complete scam!
I was receive amazing customer service. The price was same across many retailers but the agent helped me make a purchase. He also helped me find matching items and followed even after the purchase. I generally don't leave review but i had to do this one for so much work by the guy...
Order a dresser on 02/29/2020. On 03/28/2020 asked via email where's item? Said it would ship 04/29/2020. On May 1,2020 cancelled order!
This company allows you to purchase merchandise they do not have and cannot obtain. Then hold your money until you request a refund.
Plain and simple FRAUD!
Please provide your order number so that I can look into the case and get it resolved. We apologize for the delay during COVID times, We were working at half the capacity and there was disruption on the Supply-side.
Ordered a white bench that said in stock. A few days later I received an email saying that it was on back order dated a month from the day I purchased it. One month later I call and they told me it would be another month. Yet on their website I could order the same bench that says in stock for a higher price. What kind of game are they playing.
I looked into your case and found out that it was a defective item showing up as a false inventory for this particular item. We indeed are out of stock on this item and don't expect to have it until the end of July.
Your order was canceled and refunded as per your request. I sincerely apologize for the inconvenience.
Overview
Comstrom has a rating of 2.8 stars from 70 reviews, indicating that most customers are generally dissatisfied with their purchases. Comstrom ranks 49th among Furniture sites.
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Dear Joleigh,
Your order is getting processed and you will receive the order by the second week of August.