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Comstrom Reviews Summary
Comstrom has a rating of 2.8 stars from 70 reviews, indicating that most customers are generally dissatisfied with their purchases. Comstrom ranks 55th among Furniture sites.
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I made several inquiries about the status of my purchase and delivery and was told one thing after the other. After almost 2 months I was told that it was on backorder. I cancelled the order and requested a refund.
We ordered a hot tub that was listed IN STOCK but they did not have the item and wanted more money for a replacement. Their website clearly states they won't take your money unless the item ships which is false and the rep who clearly worked from home could care less about doing the right thing. HORRIBLE experience, they are clearly cheats
All the hot tubs got sold out very fast during COVID times. There were few left which had quality defect due to which we could not ship your item. We offered a replacement hot tub at a discount too. As per your request over the email, we canceled your order and refunded the money back to your credit card.
We apologize for the delay and inconvenience.
Ordered a white bench that said in stock. A few days later I received an email saying that it was on back order dated a month from the day I purchased it. One month later I call and they told me it would be another month. Yet on their website I could order the same bench that says in stock for a higher price. What kind of game are they playing.
I looked into your case and found out that it was a defective item showing up as a false inventory for this particular item. We indeed are out of stock on this item and don't expect to have it until the end of July.
Your order was canceled and refunded as per your request. I sincerely apologize for the inconvenience.
Purchased a weight bar they had as in stock early April. Received notification that it was backordered until mid may. Then 2 days ago I inquired just to make sure and was told it was on backorder until aug. 30th. I asked for an explanation and then they said it would ship at end of may. Then this morning was told they cancelled my order! This was the biggest waste of time. Complete joke. I will never order again
Items listed as in stock. You purchase the item and a week and a half later they tell you that it is out of stock. You request your money back and takes them like a week to fulfill the cancelation, plus, 3 to 5 business days that it will take for your money to show up in your bank account. In a nutshell they work with your money for a while month. Stay away from this poorly run company
We apologize for the delay during COVID times, We were working at half the capacity and there was disruption on the Supply side. Your order was canceled and refunded as per your request.
I placed an order on April, 15th.
They accepted my order, charged my credit card and sent an e-mail telling me the would delay 15 days.
After 20 days they didn't sent my order.
I am trying to cancel this order and after several e-mails got no response and no refund.
Terrible customer service
Do not trust them
We apologize for the delay during COVID times, We were working at half the capacity and there was disruption on the Supply-side.
Your order was canceled and refunded as per your request.
Order a dresser on 02/29/2020. On 03/28/2020 asked via email where's item? Said it would ship 04/29/2020. On May 1,2020 cancelled order!
This company allows you to purchase merchandise they do not have and cannot obtain. Then hold your money until you request a refund.
Plain and simple FRAUD!
Please provide your order number so that I can look into the case and get it resolved. We apologize for the delay during COVID times, We were working at half the capacity and there was disruption on the Supply-side.
They do not keep their website updated with accurate available merchandise. Charged me for an item that they no longer had then had to go through the process of getting a refund. Total waste of time
You placed the order on Feb 3 and requested the refund on Feb 6. Refund was processed the same day. Our typical processing time for the order is 3-5 days.
Ordered the Madison Park Jillian counter stools. They are perfect - found them on Comstrom and saved myself several hundred $$s on the set of 4. One came slightly damaged and I was very pleased with the customer service process which quickly replaced the damaged stool. Will definitely be shopping Comstrom again.
The website said the item was in stock, so I placed my order. Comstrom emailed me a few days later informing me the item was back-ordered and it would be a month wait time. I decided to wait. 2 days before they were supposedly going to ship it, they emailed to say it was out of stock and canceled my order
Ordered a lamp which was supposed to be in stock at Comstrom, while it was on backorder at many other places. A few days later it turns out it's on backorder at Comstrom as well, they just aren't honest about it on the website. Inquiries about realistic delivery time were met first with a canned non-response, and when I complained, order cancellation! Incredibly rude and unprofessional - stay away!
I purchased an "In Stock" item back in December. Was told it would be shipping in two weeks. After two weeks and no delivering. I inquired about the item. Was told that it was back order until Jan 30th. Second week of February, no delivery. Emailed again, was told it was back ordered until April 30th. Emailed the May 1st to check status and was told it was back ordered until June 30th. Ironically, the item online states it is "In Stock".
Very happy with the purchase of table. It looks exactly as I expected it to based on the photos. A slightly white washed wood grain texture.
The piece is sturdy enough for my small kids to stand and sit on without me being concerned but light enough for me to move around the room on my own.
Delivery was during the window selected and the 2 gentlemen who brought it in were friendly and helpful. The table was received in good condition, no damaged.
These chair are fabulous! They are very light weight but durable and very elegant! The color goes well with our decor and the price is amazing considering I saw them for $317 in a store and bought them for $208! Lovely addition to our new home!
This dresser is such a beauty. The gray coloring is gorgeous and I love the roll out drawers. Every piece of this dresser has to be put together. I saved some time and aggravation by hiring someone to put it together, based on the advice of the previous reviewer. It took about 3 hours and was well worth the extra money.
I am happy to have received table lamp. I saw the table lamp at my sister place it's look absolutely gorgeous. I fell in love with this piece and started looking up online. Most of the places were I found this out of stock of the item and I was disappointed until I landed on comstrom.com. Not only was it in stock but also at reasonable price. I immediately call these guy to verify that the item was actually in stock. They confirm the stock that is and told me it could be ship in 4 to 5 business days.
I received this piece in perfect condition and it's now sitting on my server in dining room. Lot of my friends have complimented me on this beautiful piece so far.
Thank you once again for sanding me this lamp.
Nice little table. I was looking for a shorter table to fit in an ackward spot between two chairs. I wanted the table top to be lower than the arms of the chair. This works great for me. Love the dimpled metal affect and the more mottled coloring. The dimpling on the surface is shallow enough to ensure cups sit evenly. So this works very well for my needs.
Good assortment of products. I really like the product and the price at which its offered. I got the product and came very fast.
I was receive amazing customer service. The price was same across many retailers but the agent helped me make a purchase. He also helped me find matching items and followed even after the purchase. I generally don't leave review but i had to do this one for so much work by the guy...
I was very pleased with my experience and would have loved to have found this company months before. I was very satisfied with the pricing, the timely arrival and overall service I received from Comstrom.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for the delay during COVID times, We were working at half the capacity and there was disruption on the Supply-side. Your order was canceled and refunded as per your request.