On the 19th of July, I received an e-mail from comGateway stating that my BuyForMe order had been shipped to my U.S. Address at this timing on the 16th of July.
Today, I was informed by your customer service that my order was cancelled. If the item was already purchased and shipped out, how can you tell me that it is out of stock two weeks later?
This is completely unacceptable.
Highly recommend this service because comGateway is VERY TRANSPARENT in its business information. ComGateway promptly responded to all my email messages, to confirm shipping address and correct shipping cost to Australia. I placed my order confidently knowing my total expense for delivery. Items arrived quickly and in fantastic, first-rate condition.
I last used comGateway about 10+ years ago, they still constantly send me email regarding "possible" shipments in my name even when I told them there's no possibility. They refuse to do anything about it. AVOID AT ALL COSTS UNLESS YOU WANT A LIFETIME OF SPAM EMAILS!
We apologize for the inconvenience KC. To avoid receiving Unidentified Package email, please contact our Support team to have your account closed.
All the six shipments i did with them went normal no issues.
Pricing is not cheap & sometimes late info that can cause losses but over all fine service.
I greatly appreciate the responsive customer service, as any and all of my queries are quickly answered and tend to be resolved satisfactorily. Thank you.
If you ship only 1kg parcel, congradulations! You will be harged by the volume as much as they can. I pay for 5kg.
If you want to return or redo everything, no way! They hold your product in warehouse.
They only way to get out of it is to pay what they ask plus insurance and make sure when next time you try to use a new service or deal with a company you never did, GOOGLE IT! There are so many terrible experience about this compay.
Hi Luna,
We regret that your shipping experience was not aligned with your expectations. Although, we would like to clarify that international shipping takes volumetric weight into consideration due to the limited cargo space in the aircraft. Also, please rest assured that we can assist with returning packages to the online stores.
In order for us to discuss this more in detail, kindly send us an email at customerservice@comgateway.com.
Thank you and we hope to hear from you soon!
Two thumbs up for fast and reliable service. All my inquiries and requests were attended to without any hassle.
Got a parcel shipped via ComGateway. Only problem was that they charged me 40USD extra to ship air despite them saying they would repack if it would save at least 2kg (16USD). After much too-ing and fro-ing they did eventually refund most of the amount overcharged but refused to refund the last 4.40USD. It was their mistake which really peeved me off. Bella at Customer Service continually ignored my Q in regards why they wouldn't refund the whole amount and then just sent me an email saying they were refunding x amount and that was basically their way of fobbing me off!
I purchased lots of items using comgateway company. I had a great experience. Their shipping rates are really competitive. Very fast international shipping with only 3-5 days. I recommend it!
I have 2 package
1. Pants x 1 1 KG
2. Pant x 1 + 3 x 0.21oz concealer 3.5 KG
Package 1 and 2 they are same item inside but2 plus 3 pcs 0.21Oz concealer. Is it possible 3 pcs 0.21Oz concealer will cause 2kg different weight? It is irrational!
The CS also not helpful. This company is not honest
Terrible company. With very low ethics and customer service. If the dollar exchange drops, they drop you and dont want to know you, Would not reccommend at all
This is an international ring of credit card thieves. If you accept their job offer they will use your info to steal your credit and plunge you into a world of Identity Theft.
I have been using comGateway for perhaps 5 years now and am always amazed at how fast, efficient, and economical they are. I regularly purchase from US suppliers, such as Ralph Lauren, who do not ship outside of the US and so I need a reputable and trustworthy Shipping Agent ( like comGateway) to use as the middle man to get my goods delivered to Australia. It usually only takes one to two days for comGateway to repack and ship my goods once they have arrived in Portland and once shipped (with DHL) I can have the goods in Australia within 3 days - this is remarkable. I highly recommend comGateway and have always found their service to be of the highest calibre.
Dear Peter,
That is great to hear!
We sincerely appreciate your feedback and thank you for taking the time to share it with us.
Your feedback is instrumental in helping us further improve our level of service. In this ever-growing industry, your satisfaction is a driving force to constantly be true to our commitment, and that is to provide you with the best possible shopping and shipping experience.
Please do not hesitate to contact us should you require further assistance.
Thank you for choosing to shop with us, and we look forward to serving you again.
Very easy to deal with! I used their buy for me service AND THEY GOT EVERYTHING RIGHT including coupon codes I asked them. LOVE IT! I use their onebox service also AND VERY SECURED TOO! First shipment is free express shipping AND I GOT MINE LESS THAN A WEEK! REALLY IMPRESSED! Will definitely repeat from them
For the drawbacks: i need to live chat them to update status of my parcel for them to change to ready to ship status. But I don't really mind that cuz it's not that hard!
My first international shipment was pleasant and fast. Received my package in good condition. Thumbs up!
For an item I purchased that weighs 11kg and paid less than $270 US, I paid OVER $170US in freight, even though they originally estimated the cost at $80 only. The add-on costs are a JOKE and should have also been included in the cost estimate.
If there is another option, i will take it in future and never use this company again.
Hi Edi - we just started managing this page, and we apologize that your expectations weren't met. Please send us your account information (email or Suite ID) and I am more than happy to provide you with a resolution. Thank you for understanding.
I recently purchased a sport item (archery bow) from the US. Over the years I have purchased many bows from the US which was always shipped via USPS. This time the parcel size was 1" larger than allowed by the USPS service I normally use and signed up with ComGateway, who indicated they can ship the particular parcel size. 4 days after the item arrived at the ComGateway facility I received an e-mail stating that the item is 'prohibited for international export'. Their website does not list the item as being 'prohibited', nor can I find anywhere stating that archery gear are prohibited, and now the item (worth over a $1 000) is stuck at their facility. The only way you can contact them is via 'Live Chat' which always seems to be busy, and by email. Getting an email response takes 1 to 2 days and after playing email tag for days now I am no closer to finding a resolution to the issue. I've never had so much trouble shipping an archery item from the US and would not use ComGateway again. Stay clear, there are much better shipping options available.
Horrible company.
Even after a successful transaction they demanded without any reason copies of personal IDs and copies of credit card transactions.
Stay away from this company.
We apologize for the inconvenience Wesley. Although the transaction was successful, our team can still request identification documents. This is to help us verify that your payment is valid.
I signed up, but had problems reading their site, so i asked them to call me to explain, and they did. Good service there. Will use their shipping service soon.
Extremely bad service. It's been 3 working days and my package still not assigned to my account! The customer service told me that they may take another 2 working days. Definitely not recommend.
We apologized for the inconvenience Ricky. Package processing takes 2 business days because you are right, we hold packages for 24 hrs. Last Friday, there were no significant operations at the warehouse due to weather conditions of heavy snow and ice. Few employees were able to come to work. Their safety is our priority. Thank you for understanding!
Overview
comGateway has a rating of 2.6 stars from 182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with comGateway most frequently mention and live chat. comGateway ranks 27th among Shipping sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the feedback Carmel. Enjoy your purchases!