comGateway

I'm in the UK. I bought 8 seperate packages (3 from Amazon) all relating to kayaking gear, 23Kg the total cost was $1174. 84US. I used comGateway's 30 day free storage, and throughout their system notified me of receipt of my orders - I tracked them into comGateway and only a few hours difference between receipt and email getting to me informing me of such. They charged me $44.32US for their work and a further $204US for FedEx standard
Shipping to me in the UK. FedEx(UK) advised me of UK import charges ($329.20) which equated to £204.92. All 8 packages arrived 5 days after despatch and arrived in perfect order, no missing or damages.

I calculated the percentage savings on several items that could be sourced in the uk, overall
The average was 53% saved. I used comGateway on a seperate order entirely, for a Canada Goose Chiiliwack (Ladies) jacket, $599US. I used a faster shipping option and this item came before the one above! DHL's interpretation of the UK's import charge stung a little, but the same jacket here in the UK is sold at $1123US (I paid $830US equiv) so I was still pleased with the outcome.
All-in-all I'm very very pleased with comGateway's service, even their email system answered my only question quickly and completely. I would give them 6 stars if I were able, if there is a better c/o forwarding business I would be surprised.

ComGateway will have my business, no question about it.

Best of luck,

Jeremy.

I saw an advertisement of comgateway in Facebook and got interested on it. Clicking on links, I was redirected to their blog on special offers then to a site I wanted to buy a smartwatch in - SKAGEN.COM - I was hesitant but signed up anyway because it was free: D

Too bad that I am not able to checkout in skagen for some reasons so I asked help from the seller and comgateway. The latter said that skagen might not be accepting cards not issued in the US which was causing the error and told me about their service that they will buy the item for me and just. I agreed since the service fee was low and skagen had like a 60% off that time. I just included to put the promotional code when ordering and they were able to buy the watch a a huge discount!

When it arrived in my US address, I was notified via email and was given instructions to ship it. Requested to ship in my local address and they also gave shipping discount for first time user even their actual shipping fees is really cheap - I'm loving this!

After only like few days, I was told by my local DHL (yes, they use DHL!) that a shipment for me arrived but needed a clearance from NTC as it is a smart watch - paid a couple of more money and waited 2 more days (which was negligible for me considering all the discounts I got).

Then it finally arrived in my doorstep in which DHL also called few hours prior the delivery and got my smartwatch in a very good condition.

Overall, I was very happy in using comgateway for the first time where they turn my hesitation into trust and confidence! It's really great to finally acquire the watch I wanted to and only spending about 60% overall of the retail price here in the Philippines!

Thank you very much again comgateway and DHL for the great service and seamless delivery! Can't wait to share this to friends and family and for me to use you again real soon!

XoXo
Gab

Billy is very friendly and helpful, aside from that my shipment arrived complete and well packaged.

I have been using ComGateway for about 18 months now, purely for business shipments. We purchase a number of parcels form all over the US, have then shipped to their warehouse, and on to us. We are a GST exempt business, and when the rules changed on July 1st 2018, ComGateway allowed us to have the parcels shipped to us in Australia, GST exempt. For those how don't know how GST exempt works, basically we don't pay GST on any imports, because we are not the end user, we resell these items in Australia, and then charge GST to customer/end user, and pass this on to the ATO. In the past, I had to argue with ComGateway to honour the GST exempt, which they finally did. They advised me that our account will be noted that we are GST exempt, and all future shipments will not incur the GST. All I need to do, was contact customer service and advise them before each shipment. So, over the course of the last few weeks, I had made all my orders with suppliers, and had these shipped to their warehouse, and I notified ComGateway that I have a shipment ready, and to please proceed without the GST, as per their promise. After a number of emails back and fourth, ComGateway have decided that they will no longer honour this, and I must pay all GST on the shipment, or any future shipments. No one informed me of this, no email, call etc of their changes. The GST amount is about $3500 USD - not a small amount. I also need to pay this on a credit card with crappy bank exchange rates. ComGateway are now advising that i will need to apply for a GST refund/reimbursement. Do I trust a company I don't know with $3500 USD of my money? Will the ATO refund this? To add to this, ComGateway are charging me $100 USD insurance on this shipment, when we already have insurance. I am very frustrated with the service from Comgateway and I certainly will not be using them in the future.

Nothing to say. Rather fast, send picture as soon as they got mail.