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luna c.

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1 Review by luna

comGateway

  • comGateway

“Great opportunity to learn about how to deal with a sunk company”
5/12/17

If you ship only 1kg parcel, congradulations! You will be harged by the volume as much as they can. I pay for 5kg.
If you want to return or redo everything, no way! They hold your product in warehouse.
They only way to get out of it is to pay what they ask plus insurance and make sure when next time you try to use a new service or deal with a company you never did, GOOGLE IT! There are so many terrible experience about this compay.

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  • 42.5K Views
Helpful  (4)
Thank you
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Charlie W. – comGateway Rep

Hi Luna,

We regret that your shipping experience was not aligned with your expectations. Although, we would like to clarify that international shipping takes volumetric weight into consideration due to the limited cargo space in the aircraft. Also, please rest assured that we can assist with returning packages to the online stores.

In order for us to discuss this more in detail, kindly send us an email at customerservice@comgateway.com.

Thank you and we hope to hear from you soon!

luna Has Earned 4 Votes

Luna C.'s review of comGateway earned 4 Very Helpful votes

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