website thubmnail of Comfy Sandals
How would you rate Comfy Sandals?
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Ohio
1 review
0 helpful votes
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One star is to high
July 13, 2021

I received my shoes. They arrived in bubble wrap not even a box. Ok. I can handle that but for 43.00 you would expect decent quality. They are plastic and squeak. I am beyond disgusted. Never ever order. Wish I would have read reviews.

Date of experience: July 13, 2021
California
1 review
0 helpful votes
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Was going to purchase a pair but they have terrible Plus terrible customer service. No thanks If you search for the company name reviews on independent sites you will see the reviews are mostly all one star Take heed!

Date of experience: April 3, 2021
Wisconsin
2 reviews
18 helpful votes
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I ordered my sandals over a month ago. Tracking number indicates that USPS never has been waiting to receive the shipment for over three weeks. I emailed customer service three times without response. No phone number to contact them at. Will contact my credit card company and reverse the charge. Nice scam they're running!

Date of experience: June 19, 2020
Alabama
1 review
22 helpful votes
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I ordered two pairs of these sandals. I only received one (beige) pair and they had red and blue magic marker dots on the top side of the sandal straps. These dots are for marking the left and right and to line up the center strap. The bottoms of the sandals were worn and filthy! The quality is just awful and I can't get customer service to respond to the many emails I have sent. Please, for the love of God, don't order from this company!

Date of experience: March 7, 2020
West Virginia
2 reviews
1 helpful vote
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Scam!
July 18, 2020

Ordered a pair of sandals from an add that popped up. Should of known better. Still haven't received them although I was charged. Traced it to China. Tracking number not recognized. Same complaints from other customers. Do not order from Comfy Sandals.

Date of experience: July 18, 2020
New York
1 review
8 helpful votes
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It's a scam
May 17, 2021

I ordered two pairs of sandals on April 10th and nearly one month later I have not only received them, but my repeated attempts to contact them through email phone goes on unheeded. I am beyond frustrated and will report them to the small business administration and write as many negative review as possible to stop others from ordering these sandals.

Date of experience: May 17, 2021
Illinois
1 review
23 helpful votes
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Buyer beware! Ordered 5 pair of sandals from this company to the amount of $132.00 back in mid May and as yet, have never received even one pair of sandals. My bank account has been charged and all my efforts to contact this company have gone unanswered. I keep getting emails with special offers. Am wondering if this is a company based in China or just a scam. Can't believe I ordered in good faith

Date of experience: June 23, 2020
California
1 review
14 helpful votes
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I ordered and paid for a pair of sandals. Got emails every day from them, offering me more deals. In the meantime, the sandals have not yet even arrived at USPS. Once I sent a query to customer service, I get no more offers and also no response from them. I am going to dispute the payment. This sucks. Updated: continued to get come-on emails every day. But two weeks after disputing the payment via Paypal, with still no responses to my queries, the sandals arrived via PRIORITY mail. Interesting... Wish the sandals fit better... I would still never recommend this company to anyone because they have terrible service and I believe I would not have received shoes without my official complaint!

Date of experience: June 13, 2020
Texas
1 review
0 helpful votes
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Their adds are all over Facebook but 2 months ago I ordered a pair of shoes from their site and over 2 weeks I have emailed them 3 times also there is no other way to reach them. But they definitely got my payment!

Date of experience: June 2, 2021
Virginia
2 reviews
15 helpful votes
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Horrible!
August 18, 2020

I ordered two pair of sandals in mid-May. It is mid-August and still no sandals. I've sent e-mails asking for updates, with no response. Right after I sent my last message, they conveniently added that they printed a shipping label, implying they were getting ready to ship. It is still sitting in that same state over a month later. They charged my card back in May. I will be contacting the credit card company.

Date of experience: August 18, 2020
North Carolina
1 review
0 helpful votes
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NOT PLEASED! Too Big, Color off, smell bad.
June 14, 2022

I ordered 4 pair. Size 5. Too big, smells awful and color off. Took a month to get. Not a bargain and I have to pay return shipping to BFE. Don't bother ordering. Cheap made junk. I'll donate. BUYER BEWARE

Date of experience: June 14, 2022
Nebraska
1 review
1 helpful vote
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I wish I would have checked reviews first! I ordered 3 pairs of sandals. Its been months and they haven't arrived. Tracking number appears to lead nowhere (fake?) I have emailed 6 times - no response. Their phone number appears to be fake. I am now pursuing a dispute with my credit card. I'd like to file some type of formal complaint but I'll have to research how. DO NOT ORDER FROM THIS COMPANY.

Date of experience: May 22, 2021
Texas
1 review
4 helpful votes
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I have an order number for one I placed on May 16 of 2021. I have not received the shoes. I have sent many emails and called and left messages. I just received my credit card bill. There's the charge for the sandals. No sandals. I think it's time for the law to step in, yes? Has anyone else actually received anything from this company?

Date of experience: June 16, 2021
Oklahoma
1 review
0 helpful votes
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Dissatisfied
June 3, 2021

I ordered several pairs of sandals and paid for them That was 3 weeks a go. I clicked all sizes 7 and one pair shows 5. I have tried to call and sent emails to no avail. Emails come back and no answer over phone. I will not use this company again but I need to find out hat has happened. My bank was charged for four pairs. I only ordered three. I have reported this to FTC...

Date of experience: June 3, 2021
New York
1 review
0 helpful votes
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Ordered beginning of May 2021 to have for the summer, they never arrived (it's now the end of August 2021) and no response to emails! I was sent a tracking number, but it never worked. Was able to file a dispute to the credit card charge and got my money back.

Date of experience: August 27, 2021
California
1 review
7 helpful votes
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COMPANY IS A SCAM
October 9, 2020

They take your money and don't send the merchandise. They charged my credit card on 5/23/20 and today 10/9/20 still no shoes. I've sent them about 25 e-mails and left 5 voice mails and there is no response from them. Can't track the shipment, tried several times. Meanwhile, I'm out $65 US. DON'T BUY FROM THEM. My order number is *******. Diane Rose.

Date of experience: October 9, 2020
Texas
1 review
2 helpful votes
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Impossible to contact for RETURNS!
November 24, 2021

I have written at least 6 separate emails to customer service with my order number included, asking for a return address label because I couldn't even get these sandals on my feet! It's been over 2 months since I started emailing them and I have NEVER received any response. If I could have given them half a star instead of a 1, I would have. Don't waste your money on this company!

Date of experience: November 24, 2021
Pennsylvania
1 review
0 helpful votes
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No one answers
August 7, 2021

Received cute looking pink sandals, after waiting a month! Unfortunately they are too big. Have been trying to contact company via email/phone fir one week without any response! Do not order from them! Wish I had read these reviews earlier! So frustrating! Gonna report to BBB!

Date of experience: August 7, 2021
California
2 reviews
24 helpful votes
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I ordered 4 pair in First part of April 2021 have not received any of them. Tracking stopped with information stating shipper was sent to Buffalo NY. This is May 2021. They charged my credit card but delivered no shoes. I've emailed 2 times with no response only voicemail on their phone. They don't respond. I've logged a complaint with Paypal. 0 customer service. They send advertising emails every day asking me to order more shoes. I DON'T THINK SO! Buyer beware.

Date of experience: May 13, 2021
California
1 review
2 helpful votes
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Never received
March 29, 2021

I ordered 1/26/21 and as of 3/29/21 still have not received. I've emailed their customer service a couple times and keep being told they can't refund because they are "processing". TIme to file a formal complaint with Paypal and will never trust their ads again! Gave 1 star because 0 wasn't an option

Date of experience: March 29, 2021

Overview

Comfy Sandals has a rating of 1.1 stars from 195 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Comfy Sandals most frequently mention customer service, credit card and several times. Comfy Sandals ranks 645th among Shoes sites.

service
84
value
63
shipping
77
returns
41
quality
48