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How would you rate Comfy Sandals?
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Texas
1 review
13 helpful votes
Follow Amy H.
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I have no issues with the sandals I bought. The product is good but the customer service is bad. It took us over two months to get my sandals and then they didn't fit. The company has an email and phone number but they will not contact you when you reach out. For that reason I will never buy from them again. I am stuck with shoes I can't send back and can't wear!

Date of experience: May 5, 2021
Florida
1 review
5 helpful votes
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Terrible communication
May 20, 2021

I ordered sandals two months ago I have not received the item nor can I get anyone to respond to my numerous emails and messages left on voice mail. Terrible seller! Terrible reviews on site as well! Don't order item you will not get it! If I could choose negative one star for review I would!

Date of experience: May 20, 2021
Virginia
2 reviews
5 helpful votes
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This company is so bad. I'm not sure how they have managed to stay in business. They finally shipped sandals after I wrote several emails to them and finally I disputed charge. Then sandals came and I made the mistake of withdrawing dispute. When sandal arrived they were huge and I've been trying to return them but they won't answer my email telling me how to return them. I know understand why reviews for this company is as bad as it is. Never again!

Date of experience: July 1, 2021
California
2 reviews
6 helpful votes
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This company ads pop up constantly when playing online games, etc. Ordered 2 pair in March and although they send tracking updates - nothing opens other than once USPS showed no payment by Comfy. I have never received a response from my inquiries to the company. Not a legitimate business perhaps?
No sandals and no refund. Here is the order number.
Order #*******
Thank you Connie!

Date of experience: April 30, 2021
Minnesota
1 review
3 helpful votes
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When I placed my order it stated allow 7-10 days to receive your order! Over month and half later still nothing! Tracking shows label was created but waiting on item! I have emailed numerous times and no response! I'm going to cancel my credit card charge tomorrow because this is ridiculous! HORRIBLE service!

Date of experience: May 31, 2021
Oregon
1 review
3 helpful votes
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3 pairs
April 21, 2021

I have purchased 3 pairs with no problems. They take a little longer to get here. I have worn them for 2 years. Get lots of compliments

Date of experience: April 21, 2021
Florida
1 review
2 helpful votes
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I love my company sandals but it takes them forever to arrive but but if they're made in Italy now I understand why

Date of experience: March 15, 2022
Massachusetts
1 review
0 helpful votes
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Please read reviews
June 10, 2021

I ordered from this company 2 years ago without any problems. That's why I didn't check the reviews. But now I wish I had. Ordered on 5/13/21. Still haven't received as of 6/10/21. It's been in Buffalo, NY since 5/20/21. I've sent a complaint to USPS, waiting for their response.

Date of experience: June 10, 2021
North Carolina
1 review
9 helpful votes
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Update on Comfy Sandals
May 23, 2021
Updated review

After I wrote my most recent review on Comfy Sandals, my order finally arrived. Coincidence? I don't know. So although they apparently do exist in some form, the follow through remains absolutely horrible. They do not respond to multiple requests for a response of any kind and shoes take over two months to arrive. Quality is okay. Fit a bit loose with no way to tighten. I will wear, but are not my favorites by any stretch.

Date of experience: May 23, 2021

SCAM! BEWARE!
May 10, 2021
Previous review

I ordered two pairs of sandals on March 24th and nearly two months later I have not only not received them, but my repeated attempts to contact them (through email or phone) go unheeded. I am beyond frustrated and will report them to the small business administration and write as many negative reviews as possible to stop others from ordering these sandals, unless I get some satisfactory response soon. I'm not holding my breath. Please do not fall for this scam.

Date of experience: May 10, 2021
Michigan
1 review
3 helpful votes
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Ripped off -
August 28, 2019

Purchased 2 pairs. Took more than 2 months. Returned in june, now August and still no refund. Merchandise did not match order. Spent $35 to return. Contacted company - no response. Do not purchase anything from China. They're ripping us off. Research home office first and see where it is before you order.

Date of experience: August 28, 2019
Washington
1 review
3 helpful votes
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I ordered a pair of sandals in early September. My Paypal account was charged immediately, but I haven't received them (over a month later), and not even a purchase or shipping confirmation. Won't ever order from these folks again.

Date of experience: October 7, 2020
Illinois
1 review
2 helpful votes
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Scam
May 28, 2021

Over a month and no sandals sent. No tracking info available other than a label was printed in NY over a month ago. No replies to voice mail. Customer service email comes back as delivery failure: domain name not found.
I will NOT add proof of purchase to avoid credit card fraud!
This company continues to send emails EVERY day soliciting more sales! Unbelievable!

Date of experience: May 28, 2021
New York
1 review
12 helpful votes
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Total complete rip off. It's been 2 months since I ordered. This company is just taking everyone's money and not sending crap. Please here my cry and don't order from them. We're just making them rich with our little money that we have from all that's going on.

Date of experience: May 18, 2020
Maryland
1 review
0 helpful votes
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Huge Scam
May 29, 2021

Like others who have reviewed Comfy Sandals, I have been waiting months to get the 2 pairs of sandals I ordered. No reply from their misnamed and totally nonexistent customer service. Tracking number just takes me to a Chinese shipping company that just displays a blank white screen.
Don't waste your money.

Date of experience: May 29, 2021
California
1 review
0 helpful votes
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They sent me the wrong size and I have been emailing them every day for three weeks with no response. I just want an exchange, not even a refund and they could care less. This company not only will not respond, but it also took several months to get my order in the 1st place. NEVER buy anything from them. The items they carry are on other websites, so they are not original. Order somewhere else and save yourself money and grief.

Date of experience: November 12, 2021
New York
1 review
10 helpful votes
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When I placed my order on 5/28 they said allow for 7-14 days for delivery and I still don't have them.
No one either calls back or answers any emails regarding this issue. However the best is that it show the shipment originated in Brooklyn when in fact it's coming for china.,. How dare they.

Date of experience: June 26, 2020
New York
2 reviews
1 helpful vote
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Terrible Company!
May 27, 2022

I got caught! The one time I didn't read reviews... I had purchased Comfy shoes in a store and they were okay. Ordering online is a nightmare, DO NOT do it! First, they no longer have a working telephone for customer service, second they did reply to a couple of emails, and basically said, too bad you didn't read our disclaimers on our website. They DO NOT provide tracking on their items! I've never encountered that kind of cheap from anyone selling on the internet. You must pay the post office if you want to track their items. All I get now and for weeks is that it's "in transit" to the post office in the U.S. They would not cancel my order.
I can only imagine how these sandals will fit. Likely it's money down the toilet. I will NEVER buy Comfy again, anywhere. All the reviews here are the same, and add mine into this mix.

Date of experience: May 27, 2022
Kansas
1 review
0 helpful votes
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No product
August 19, 2021

Ordered these in May, 2021. It is August, 2021, still no sandals, contacted them 3/4 times, they have NEVER got back with me nor sent sandals nor gave me the requested refund, cancel order. Do not order shoes from here

Date of experience: August 19, 2021
New York
1 review
6 helpful votes
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Cheap material
September 13, 2020

Took about 3 months plus to receive these, was disappointing that the material was very cheap looking. I would pay at most, Maybe $20 for a pair if I saw then at a store, but honestly I would probably not purchase them at all.

Date of experience: September 13, 2020
Ohio
1 review
0 helpful votes
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One star is to high
July 13, 2021

I received my shoes. They arrived in bubble wrap not even a box. Ok. I can handle that but for 43.00 you would expect decent quality. They are plastic and squeak. I am beyond disgusted. Never ever order. Wish I would have read reviews.

Date of experience: July 13, 2021

Overview

Comfy Sandals has a rating of 1.1 stars from 195 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Comfy Sandals most frequently mention customer service, credit card and several times. Comfy Sandals ranks 645th among Shoes sites.

service
84
value
63
shipping
77
returns
41
quality
48