Comcast

Every other month Comcast send Tech because internet do not, specially wireless. Tech do nothing to solve it except change modem. Calling rep at 800 number do nothing, all they do is send a reset signal and hangup the line. Worse service i ever receive from any company

I missed Serena Williams US Open 2nd Round. "channel temporarily unavailable" ESPN was unavailable throughout the tennis match, and then immediately came back on. All the neighbors share the bandwidth, which is inadequate for really big shows. AT&T reportedly has dedicated bandwidth to each customer. The Comcast support wasted my time for about an hour testing my cable, etc, as if my equipment were the problem. I bought ESPN+ in time to stream the final set of this historic tennis match to my computer.

Our internet keeps kicking out. We called several times to fix the issue. Very Painful!. 15 min of listening to a computer ask me questions, when I needed a representative. Why isn't there an option for "representative"? Finally get to talk to a real person and have to answer all the same questions!?! We are extremely unhappy, given the monthly cost, lousy internet speed of 5mb, and service. I would give no stars but it's not an option.

This company has the worst automated system. I've had them for years and all they have done is made it worse and worse. Now you can't get an agent in the line and it just sends you a link you said no to, then the link is not even the correct one. No matter what you need done, it's useless. Then online, good luck there too. SMH. Needless to say, I'd rather downgrade then deal with them any longer. If you have choices, you may want to steer clear from this one until they fix it. Hopefully one day they do. Until then…. I'm DONE!

The app wont doesn't see the connected devices, so parental controls for internet wont work. When you call customer service you're stuck in an automated system that absolutely will not allow you to speak with customer service. Your time is not valuable and the system cannot help you. When you finally make it to a live body, 45 minutes later, your speaking with some chick in Bangladesh who isn't at all interested in your problem, cannot help you with it, but tries very hard to sell you mobile phone service.

First, they have jacked my price up by $30 over the last year with 0 improvement in service or added content. Second, customer service is a joke. I tried signing up for the Xfinity Rewards and was told the account that has been active for over 20 years and has TV and Internet was ineligible. No one is able to help me. Facebook messenger support gave me a ficticious trouble ticket number and that was it. Twitter support is less than impressive.

Friday, I tried to get a little more time to pay my past due ony Xfinity account. The computer does not allow extensions. I found out live agents can not work with customers in short extensions. I have been a customer since middle 1980s. You would think loyalty would count for something. I am looking for alternative more reasonably priced services.

I've been with them for a while because I'm a business owner. I own a restaurant and most of our orders are over the phone. They randomly cut off all of my phone lines 3 weeks ago and when I call them they want to charge me double and say that those lines never existed! For my business sake I gave in and I'm paying 180$ and it's been 3 weeks and no phone line. I want to end the membership but they won't let me and are still charging me because of a 'contact'. Horrible customer service and find someone else!

This company is so bad I would consider moving if Comcast was the only Internet Service Provider. Try Brighthouse. It is like night and day. Bright House has only excellent customer service and the techs are prompt, knowledgeable and competent. Just go to a Comcast store, take a number, wait. They treat you with disrespect, the installers are horrible, the service is inconsistent and I will be shocked if they do not rip you off on your bill. An experience this bad has got to come from the top. The only thing worse than being a customer of Comcast is being an employee.

Wish I could give no stars.Have to call numerous times. Customer service simply wants you to talk to A.I. They don't listen. And wants to over charged as well as charge$100 for a tech to come out when it's their wifi unit that's failing. SUPER DISAPPOINTED

Bundled my phone service and internet service together to save money... BIG MISTAKE... that one act alone cost me hundreds of dollars. Lied to by customer service. Lied to by technicians who were supposed install but didn't show up! Lied to repeatedly... they tell you what you want tot hear and once your off the phone you disapper.

No follow through
No taking responsibility
No internet service means no phone service. So good luck reaching anyone during a black out!
Could care less about their customers once they get your money.

I've been a loyal internet customer of Comcast for 11 years and found out it was all for nothing. I needed their help with clearing a glitch and was denied numerous times. I enrolled into Comcast mobile because of sprint's overcharges and ordered new iPhone to replace my iPhone 10. I received box containing new iPhone SE and was denied to return phone. I called ATT to the rescue and accepted me with open arms and lower rates. Please be smart check other providers. Comcast has become very arrogant.

So I'm staying at the greens off of Stockton at a motel and they have trouble keeping their television shows going like right now they have over eight different channels that just tell you they're down or that they don't have service for everybody online's right you should avoid this company service at all costs and it's been that way every month cuz we stay here for at least 3 weeks a month and they always have this problem. If you're looking for a good easy way to get your shows I would just pay for your favorite TV app because this company sucks! And as you can see this is business class so I can imagine how sucky their stuff for normal people is.

I would of giving 0 tars but is not possible. They are thieves. Comcast charged for a month that service wasn't used. I requested service to be discontinue on may 6,2021 and switched providers but they still charge me for the month of May even thought I didn't use their service. Last year my business was closed and they charged me for 6 months during 2020 pandemic closure. I called and ask for some credit since i dint use the services but all they said was sorry you have a contract and must pay. Today i was told if you were not using the service why didn't you call to cancel it then. I don't recommend Comcast to anyone and if you are canceling make sure you do so 30 days prior to switching or they will charge you.

My experience with Xfinity has got to be one of the worst service experiences of my life. I cancelled after less than a month. (1) their streaming app has limited functionality and frequent glitches. (2) they aggressively attempt to avoid any live customer interaction with agents (3) I needed to get a technician to my home. It is free if ordered online after an attempt to fix yourself, but I had to order through an agent since their online customer service was experiencing glitches. They said they have to charge me $100 for a visit scheduled through an agent but would refund. They never refunded and refused to, reneging on the verbal agreement. (4) when I called to cancel service, they charged an extra $230 for early cancelation even though sales agent at time of purchase of service claimed I could cancel any time. Supposedly calls with customers are recorded, so they could have checked and confirmed the statements and promises made by their agents, yet they still refuse to refund.

Comcast Xfinity is the WORST company that I have ever had to deal with. From inception the agent gave me the wrong pricing which took 3 months to fix and is still not properly fixed. Calling in to speak to somebody is comparable to getting on a plane and flying to the for the farthest destination you can possibly imagine. No one can ever give you the correct information. The wait time you will go through 100% of your battery use. The computers are always down and they simply hang up on you when they tell you this. They ask for all your information prior to getting a live agent and then they ask the same questions. Dealing with this company is like going to the dentist having a tooth pulled and not using any Novacane. If you have an option to use any other company do so. Do your homework people. Look at all the negative reviews. That alone says something

My mother is 86 and doesn't text. When trying to contact Xfinity for help they want to send you a link to text. This is so ridiculous. I have to go to her apartment and do it for he. It's time you make your call center more user friendly!