The dress came smelling like it was packed with dead fish. It is probably close to 2 sizes too small after giving the exact measurements. The said they would build extra into the seam so I could have it altered, took it to a seamstress and she says there isn't enough, maybe a 1/2 inch. I contacted them and they said to send pictures. Now all my emails bounce back even though I am replying to the email their customer service sent to me. The wedding is in 2 weeks and I don't have a dress for my daughter.
I was having a really hard time finding the right shade of lilac here in Mexico for my boyfriend's sister's wedding.
This was the best decision I could have made. The quality exceeds what I would have gotten here in Mexico for the price I payed, plus it reached me 10 days earlier that the delivery ETA. They could probably invest in packaging design, because you basically get your dress plastic wrapping, but apart from that, everything was great. Can't wait to use it in 30 days!
We got bridesmaid dresses for my wedding. They are absolute trash! Poorly made, terrible fit, cheap fabric, sizing issues. And it took almost 2 months to get them. It was a horrible experience. I hope my girls can get their money back. I will not recommend your business
This website/ladies have been AMAZING. I of course had problems at first it is buying a dress online, but I can tell you they have the most amazing customer service there is! They handled my problems well! They walked me through providing the correct information so that my dress will come right. The dresses always came on time! But the greatest thing is their communication! They are on top of it! I'm sure they get a lot of orders, so for them to take priority on someone is just beyond amazing! I will recommend them to all my friends! Thank you everyone at Colorsbridesmaid!
Order bridesmaid dress 2 sizes up after having measurements taken professionally. Dress still didn't fit. Return policy is a JOKE! Recommend I sell the dress on EBay and order another one because cost of returning was more than the dress. Company is in China. BEWARE
Dear Chariesse,
Thank you very much for your feedback.
It is our mission to improve our item and service to satisfy our customers. We are sorry that we cannot find your order information through the review here. Would you please provide us with your order number here or write to the customer service directly at service@colorsbridesmaid.com? We will try our best to give you a satisfied solution to the issue of your dress.
We are sorry again for any inconvenience it may bring to you.
My wife bought a bridesmaid dress and used the custom measure feature. After getting taped and sending in the measurements, the dress we got was way too small. No issue we thought, as we call the company and asked for a replacement. They wanted another 50 bucks from us (which we needed to pay as she is in the wedding) and then we never saw another dress! This is a disgusting excuse for a company, never work with them. Terrible QA, terrible lying customer service.
Dear Charles,
Thank you very much for your feedback.
It is our mission to improve our item and service to satisfy our customers. We are sorry that we cannot find your order information through the review here. Would you please provide us with your order number here or write to the customer service directly at service@colorsbridesmaid.com? We will try our best to give you a satisfied solution to the issue of your dress.
We are sorry again for any inconvenience it may bring to you.
I had ordered a dress from here before with good customer service and a beautiful dress. Several of my friends recently used this company for their bridesmaids dresses and it went pretty well. I chose the Jane for my six bridesmaids. The only good thing about this past experience was that most of my girls got their dresses earlier than they said. Three out of the six dresses were too big, one had a broken zipper, one had a horrible smell and had to be returned, and the customer service was really bad. The cap sleeves are not how they are shown in the picture, and the navy color is very dark. I was very unimpressed and displeased. In the end, I do like the dresses and several of my bridesmaids have said they are very comfortable, but I will not be recommending this company to anyone.
I ordered 2 dresses in two different sizes which they reached out to me to ask if I'd prefer to have one custom made. I specifically asked that if I didn't like it, could I still return it for a FULL refund. They replied yes. I gave exact measurement based off the pictures they sent of how and what to measure. The dress came way too big on top. I immediately replied to our email chain to ask for a return with a refund. They replied that I would need to ship it back to CHINA and not the address it came from and that I'd have to pay the shipping back. That was going to cost me more than the dress! Nowhere in their return policy do they state this. They offered to give me $40 back and keep it which is what I chose to do. I would strongly recommend NOT purchasing anything from this company.
Beware, all dresses come from China. Not the NewYork address they offer on their website. Ordered a dress. I gave my sizes and it came in many inches to big and it drags on the ground. They insisted on taking my measurements again and having me return the dress for alterations. Time is short and we could not afford to send it back for altering. I explained this and asked for return to sender and a refund. They stopped responding. After posting my review, they responded promptly first offering a partial refund and I pay shipping to China. I asked for the address and written proof of refund or an invoice. They responded offering to send me my full refund and to keep the dress. Once I recieve a refund I will be adjusting my review again. I have definitely learned to be very careful when ordering online.
Dear Jessa,
I am sorry to hear that you are not satisfied with the dress. Anytime, customers' satisfaction is our final goal. I have informed our customer service manager and she will contact you to solve the issue.
As to our company, we would like to give you an explanation. We are a dress group supporting the global market. We have an office in charge of marketing and design in the USA as well as Canada. Like most suppliers in this industry, we produce most items in China and ship them out to the whole world, which is very common even in some big brands in the USA.
I feel regret for any inconvenience it may bring to you.
I purchased a dress. They wanted exact measurements so I sent them. The dress came back too big in the bust, tight in the arms, and way too long. They did not use my measurements. They want me to send it back to China which will cost $30 and I spent almost $20 to receive it. I had no idea it came from China. They told me that there is no U.S. address to send it to but the package it came in has a New York address on it. The email conversation with them is nothing but a run-a-round. They offered to give me $35 back to just keep it. I'm still out quite a bit and the dress does me no good. NEVER BUY FROM THESE PEOPLE! You will get no where. It seems like a scam.
Update: I was specifically told that there was no office in the U.S. and that is why you wanted me to send the dress to China. Why are you now saying that there is an office in the U.S.? Also... I have NEVER heard back from you and today is 9-23-22.
Dear Amber,
I feel very sorry that you are not satisfied with the dress. Anytime, customers' satisfaction is our final goal. I have informed our customer service manager and she will contact you to solve the issue.
As to our company, we would like to give you an explanation. We are a dress group supporting the global market. We have an office in charge of marketing and design in the USA as well as Canada. Like most suppliers in this industry, we produce most items in China and ship them out to the whole world, which is very common even in some big brands in the USA.
I regret any inconvenience it may bring to you.
I recently purchased a dress. It arrived and was way to small. I called and left messages several times... no call back. I filled in form several times and didn't receive replies until the middle of the night. I'm so upset. I finally decided to take the $26 refund compensation and I get to keep the dress to sell or do with whatever I want. NEVER BUY FROM THIS COMPANY!
They called after I placed my order. They guaranteed that they could make the delivery date via phone and email.
One week before the guaranteed delivery date they canceled the order. Then they sent me an email saying sorry we have too many orders to complete yours.
Dear Mrs L.
Thanks you for loving our items, meanwhile we feel very regret that your order had to be cancelled.
The very reason why we suggested you to cancel your order was indeed that we have too many orders at that time. Actually, we have supply chain in China. At that time, China is suffering severe virus, which caused many factories are not allowed to work. We had to deal with our order backlog (too many). We worry about that your order may be delayed. In order to give you enough time to make new plan, we advise you to cancel. Your understanding will be highly appreciated.
We are sorry again for the inconvenience it may bring to you. Now the factories have run normally. We really hope we can sever you in the future and would like to offer you some discount as compensation.
I ordered 4 dresses for my bridesmaids and asked them to remove built-in bra for my ladies. They gave us custom size service and did not ask me to pay extra money. Dresses have been delivered. They look very nice. Only one dress is tad big on bust. We do not know whether the girl gave right measurements or not. It does not matter anymore. Time is enough and she will have it altered. The other 3 dresses fit the girls everywhere.
Went to order a size 6 because those were basically my measurements, did not ask for custom measurement. They insisted on taking them anyway, so I did. They came back and said my shoulder measurement was too big. You mean to tell me that my own shoulder measurement was wrong? My roommate experienced the same thing with her waist measurement. I adjusted my measurement to "how they wanted it", and guess what? I needed MY CORRECT MEASUREMENT because now I am unable to breathe or move around in the dress.
Would not recommend at all.
UPDATE 4/3/2019
Company has made good on their promise to reimburse the charge to get it altered locally. Review changed from 1 star to 3 for customer service's help with the issue
Dear Emma,
Firstly, we sincerely apology for the size issue of your dress. We feel very regret that your dress do not fit you well although we took great effort to confirm measurements.
We are so sorry for the trouble caused in our communication with you. We do prefer to upgrade free custom size service for better fit when customers choose standard size for some styles. And it do reduce size issue complaints. But in the process of confirming measurements with you, there may be some misunderstanding. We are very sorry for that. It might our inaccurate words that made you thought that you had to correct your measurements as we wish. Actually, we just wanted to confirm some measurements solely in the hope that your dress will fit you. Anyway, we feel very sorry that the result is not as good as we expected.
To solve this issue, we would like to remake a dress for free with small adjustments on measurements if time is permitted and you are willing to do so. If not, we would like to give you a compensation for local modification. Our customer service will contact you about the issue by email. Looking forward to your feedback! We will try our best to your utmost satisfaction.
We are sorry again for any inconvenience it may bring to you.
Had my bridesmaids order their dresses from here. Followed their recommendation to do custom sizing for each person. They requested several measurements and then after my girls purchased, a follow up email was sent requesting MORE measurements. You would think with all of this information my friends dresses would fit, but you would be WRONG. They contacted the company and were told there was no time to have the items shipped back to them to be altered and that they would have to find someone local to alter the dresses and they would reimburse up to 40% the cost of the dress. Well, alterations cost more than the total cost of the dress, so that was not going to work. Their next offer, ship back to China for $35 shipping for them to fix (somehow there is now time to do this) and then $35 to ship it back from China. Yeah right! Their final offer, pay $50 for another dress. Now in what world would anyone pay any additional money to this company after all of this? Absolutely horrible customer service and no possible resolution for my friends who purchased these dresses. Steer clear of this "business" at all costs.
Dear Chance,
Thank you for your feedback and we feel very sorry to see that you did not satisfied with our dresses.
At any time, customers' satisfaction is our top priority. Our customer service manager has contacted you to help you solve the issue. We will try our best to give you a satisfied solution to the issue of your dress.
We are sorry again for any inconvenience it may bring to you.
I had my girls order the same dress just different colors. One dress was not at all like the other three. The color was right the cut on them was absolutely horrible, a very noticeable difference. They spent well over a hundred on their dresses and the material looks like tissue paoer. It just over all looks cheaply made. I won't recommend them to anyone Now I've got to have them spend more money to make it look presentable.
Dear Shelby,
Firstly we do apologize for any possible inconvenience caused for you. We will try our best to solve customers’ problem till they are satisfied. Otherwise, we would like to give customers a refund.
We tried to find your order No. According to the information you provided here, but failed. We sincerely hope you contact our customer service at service@colorsbridesmaid.com or update your order number here. We hope to solve your problem or give you a refund as soon as possible.
We are sorry again for your unhappiness.
I bought 2 dresses from this website on 10/2018 and I got them in 3 weeks. They were so cheap and nothing like the model on the website. DO NOT BUY FROM ColorsBridesmaid. They're doing false advertisement, their dresses are cheap and look nothing like the ones on their website. If you want to take a risk use Paypal so you can get your money back. It was my first time dealing with them and will be my last time
Dear Maggie,
We feel very regret that you did not have a pleasant experience here. Our customer service has contacted you to deal with the refund. We promise that we will definitely give our customers refund as long as they are not satisfied with our items. But there are several facts that we need to clarify.
1. You placed the order on Oct. 20,2018 and your package had been signed on Oct 29,2018. The delivery time is not 3 weeks.
2. We did not do any false advertisement. Unfortunately, you did not like the dresses you received although we have taken great efforts to make your dresses. We are very sorry for this. Actually we are trying our best to make every piece of dress and have been approved by the majority of our customers.
3. After we received the dispute that you submitted to PAYPAL, we have contacted you 3 times and did not get your reply. So we agreed PAYPAL to give you a refund on the condition that you return the dresses. Then we received your e-mail to inform us that you were not willing to return the dresses. Even if you cannot return the dresses, we, as a responsible vender, give you a promise that we can give you a full refund and you keep the dresses.
We will work harder and harder to improve our products and service.
Ladies,
Please be aware the company states they are in New York and that returning the item is easy to do so. That is not the case. Even after ordering the dress two sizes bigger it did not fit. When I asked to return it, I was given an address to ship it back to China not to mention I was discouraged from doing so. I was told by the customer person it was expensive and that I was better off selling the dress online. Lastly, the zipper on the bridesmaid dress was sewn incorrectly making the dress puff up in the back. I will never order a dress from this place and would not let a friend either.
Dear Catalina,
Firstly we would like to express our sincere apologies for your dress’ size issue and felt very regret for any inconvenience it may bring to you.
I have reviewed the communication process between you and our customer service. I realized that there was some misunderstanding and I feel very sorry about that. Actually, in this case, it is not necessarily needed for you to keep the dress by yourself. If you have complaint for the freight charge of sending back the dress, we absolutely can give you a full refund without needing you to return the dress. Our custom service will contact you to deal with the issue.
As to size issue, as a matter of fact, ordering standard size (even two size bigger) may not be fit your measurements since standard sizes sometimes are not well-fitting to your own size. So we provide free custom size service for customers which is proven to be wonderful to guarantee perfect fit. If time permitted, we can remake a dress for you with custom size totally free.
As to our company, we would like to give you an explanation. We are a dress group supporting global market. We have office in charge of marketing and design in the USA as well as Canada. Like most suppliers in this industry, we produce most items in China and ship them out to the whole world, which is very common even in some big brands in USA.
We are sorry again for your unhappiness.
ColorBridesmaid.com states that it is located in New York, and it provides you with a local phone number. However, when you go to pay the receipt to the person being paid is under a different name: Colors Dress Group, phone number: *******7519, and e-mail: *******@gmail.com. Luckily, I paid via PayPal and they were able to confirm that the site is not legitimate, so I did not lose all of my money. Always check BBB before purchasing. This company is not located anywhere on that site, because it does not exist within the United States. It is a China-based company.
Dear Ana,
We would like to sincerely apologize for your worry that has been caused by ordering at ColorsBridesmaid. Meanwhile we appreciate your carefulness for your payment and the vender information.
As a dress group supporting global market, we do have office in charge of marketing and design in the USA as well as Canada. Like most suppliers in this industry, we produce most items in China and ship them out to the whole world, which is very common even in some big brands in USA.
Actually you do not need to worry about your money! The reason why you get our contact information from PAYPAL is just because we are a legitimate Chinese company registered at PAYPAL. Sorry for the misunderstanding by the receipt! Just as what we state in the website, all payment are PAYPAL handled which will ensure your payment information security. The information we know about you is just your e-mail address and shipping information. You can confirm this with PAYPAL. Moreover, PAYPAL will also ensure your legal rights. You can conveniently submit a complaint to get refund or compensation at PAYPAL if you are not satisfied with the items you purchased. Certainly, you can read the refund policy at our site and contact us directly for any complaint. We are sure to have better customer service and easier return policy than other venders.
Thank you for writing the review. Therefore we would like to give you a TRY BEFORE BUY SPECIAL OFFER if you want to buy one dress for a try. It means that we would like to make the dress you like and shipped it out to you before you pay. If you are satisfied when you get the dress, you pay. If not, do not need to pay and return the dress. Just contact us at service@colorsbridesmaid.com for the special offer.
We are sorry again for taking your time and your worry.
Colorsbridesmaid.com Service Team
I ordered a dress from this website in March 28,2019 expedited because I needed it for Palm Sunday which was April 14,2019. The tracking information provided said I should receive the dress on or by April 10th; however, it wasn't received until the week after the date provided to me. Also, the dress was not the same color as advertised and made of this god-awful, cheap material ever again not as advertised. I couldn't find a number to call to request a refund, so I emailed. I have been emailing this people for my refund since April & have yet to receive it. They always respond to the emails with one excuse after another. First they tried to tell me that I need to request the refund through PayPal. I didn't use PayPal to place the order... again it's been one excuse after another. Then they even agreed to let me keep the dress and refund $78.00 for a dress that I paid $99.00 plus expedited shipping which was a total of $116.00 and I still have yet to receive a refund! DO NOT USE THIS WEBSITE... they are scammers and will cheat you for your money!
Dear Shea M,
First of all, please allow us to express our sincerest apologies to you. We feel very regret that you did not have a pleasant experience here.
It is our mission to provide excellent product and service for our customers. We felt very sorry that you have some question in color and delivery time. To be honest, color difference will sometimes occur due to the different setting of computer screen, camera pixel, angle and light when shooting. In order to let our customers to see the color in person, we usually suggest customers to order color swatches firstly. Thus your color problem is the last thing we want. We will try our best to avoid these issues later. And no matter you encounter any problem in shopping process, please feel free to contact us at any time, we will wholeheartedly achieve customer satisfaction.
We have completed the refund according to the negotiation. Sorry again for any inconvenience caused to you. Your understanding will be highly appreciated.
Overview
ColorsBridesmaid.com has a rating of 3.3 stars from 65 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ColorsBridesmaid.com most frequently mention customer service and dress online. ColorsBridesmaid.com ranks 9th among Bridesmaid Dresses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Rachel,
Thank you for your feedback and we feel very regret that your bridesmaids are not satisfied with the dresses.
We would like to explain why the delivery time is longer than normal. At the time that your bridesmaids placed their order, it was the time that China was suffering severe virus, which outbreaks globally now. We have supply chain in China. Many factories are not allowed to work at that period of time which finally caused the delay of delivery. We really feel very sorry about it. Fortunately now the epidemic in China is under control and the factories have run normally.
As to the other issues that you mentioned, we are sorry that we can not know the order numbers of your bridesmaids from the information you provide here. The customer service has contacted you to get the detailed information. At any time, customers satisfication is our top priority. We will give you a satisfied solution. Please check your e-mail.
We are sorry again for any inconvenience that it may bring to you.