New review: Outstanding customer service! They have been in touch with me via email and refunded money for the one dress. It appears they are doing everything in their power to make this situation right. I thank them for their responsiveness to this review and their willingness to fix the dress.
Old review: We sent custom measurements and the dress doesn't fit at all. In fact, we can't even make it work because it's just that small. The company was very responsive to our emails, but said it wasn't their fault. It looks like we need to purchase another dress and pray it works this time around. Unfortunately, they gave us absolutely no guidance when asking why the dress didn't fit when measurements were sent. That said, I feel like the dress is made fairly well and lined. Now if we can just get the dress to fit, it would be perfect.
I am a last minute fill in for a bridesmaid. I am also a US size 12, but 5 feet 2 inches. They provided me with custom size service for free and promised to rush the order for me. I feel very sorry that I give them wrong measurements of bust and upper bust. They have to spend extra time to confirm them with me and show me how to get the accurate data.
Thanks so much! I received my dress today! The color is perfect and it fits great! I am so grateful for all their help! I was so scared to order this dress online but they are reliable.
The dress I ordered here is the same as their pictures shown. Its details are dealt with very well. The embellishments of rhinestones and beading are also in good quality, not cheap looking at all. The chiffon material is soft and comfy to wear, also wrinkle-resistant. I love its cutting and sewing. The price is lower than average level. So cost-effective the dress is.
It was my first time ordering my made of honour dress from this site but the service was excellent and the dress is so beautiful I even receive my dress a month before the wedding I have to attend as a made of honour the price was so great and the dress fit perfect. I would recommend anyone to get there bridal and bridal party dress from this site any time. Great job.
I firstly ordered 5 color swatches in lantana, silver pink, bridal rose, dusty rose and rosebloom, each $2 without shipping fee. We finally decided to choose dusty rose for the dresses. We were all glad that we got a discount of 5% and free custom measurement service. All 4 dresses arrived within 2-3 weeks and they are in the same color shade with the color swatches that we ordered before. The dresses fitted greatly, no need to do any alteration, surprised and excited!
I just have one complaint. The dresses are all wrinkled in a bag. We had to have them ironed. Hope this can be improved.
I firstly ordered several color samples and liked plum best. Then I ordered my bridesmaid dresses in plum. They told me that the dress was made of satin and the color was different from the plum chiffon sample I ordered. More considerately, they gave me the pictures of the two fabric, from which I can see the slight color difference obviously. I thought satin would work also. Though I did not change, I appreciate their professional service.
I received the dress beautiful. Color is great... It's a size big. It's a little flappy sides. I will find someone to take in 1 1/2 on each side. But it is a gorgeous dress.
Loved the dress I ordered! Would definitely recommend to buy from them. As long as you are sure of your measurements and the time you actually need it, you would have the dress you asked for just in time for the party or whatever it's for! I'll be back to order more, thank you for the beautiful dress!
This is the first experience ever ordering dresses online but I took the chance and it was the best decision I ever made. They looked amazing and the fit was on point. Colorsbridedmaid is the way to go and very helpful to make sure your order is right. Thanks again for your help and I'll be ordering again in the future. I'm going to send anyone to Colorsbridedmaid that are in need of dresses.
Before ordering I was really trying to match a color and the team was SO helpful with sending me swatches and trying to find the right match. It was so helpful in my process and they always responded timely and efficiently!
I ordered two dresses for my bridesmaids, and one ordered herself, different styles just the same coral color. We ordered the dresses by measurements. All my bridesmaids dresses were PERFECT. The color and material all matched and they all fitted. The customer service were excellent. They were responsive and helpful.
I ordered my wedding dress while living in South Korea. The shipping was speedy and economical (as in, the packaging wasn't excessively big so as to cost more). The dress (which was custom-sized) fit almost perfectly (I think I measured my bust wrong, so that was a teeny bit loose) and the fabric quality was awesome. I had ordered a bridesmaid dress from them a year before, and had been extremely pleased with the quality of that, too, so I can say that I have had two very positive experiences with them in two different areas and can recommend them highly. It's hard to beat the price and fabric/sewing quality combination.
The dresses I ordered were beautiful and they gave me amazing customer service. They were so thorough they asked me for extra measurements to make sure the dresses were right. I couldn't believe they made them to order so quickly! I received them in two weeks. I am thrilled with the colors, the custom sizes. Everything is perfect! I recommend this company to everyone!
We ordered 3 dresses in total in custom sizes, 2 bridesmaid dresses and 1 flower girl dress. In the first order, we accidentally ordered 2 dresses only wanted one. We asked the customer service for help and they was efficient. They helped me canceled one and gave us refund very soon. We also made some mistakes in providing measurements. The staff was very careful and sent us images to tell us how to get accurate measurements, very helpful and and professional. Received the dresses timely and they fit. The dresses looked very beautiful.
I must say, when I first had my bridesmaids order I was nervous. But can I tell you, excellent service! They kept in touch with me throughout the whole process. From the time the order was submitted, until everyone received their dress. If your ordering make sure you always order bigger size if you dont select custom build. One of my bridesmaids did custom build, and the dress was perfect. Everyone else order 2 or 3 sizes up from their original amaerican size. And the beauty about the dress, is that you can where it anywhere not only wedding. Thank you Colorsbridesmaids. Excellent service and everyone loves their dress.
Best regards
Shevy!
I was looking for bridesmaid dresses and stumble up on colorbridesmaids.com I can honestly say that they were very impressive the dresses was beautiful and they all arrived in a timely fashion so if anyone are looking for bridesmaid dresses I highly recommend colorbridesmaids.com sign Tanya Tidwell
I never thought I would place an order at this site. I researched many companies online and also read many reviews on these companies everywhere including sitejabber. I could not know how to choose. Then I write an e-mail concerning some general questions about bridesmaid dress such as how to avoid color difference, guarantee form-fitting, what is the shipping and return policy. I send the e-mail to all the companies that I collected. From the responses I received, this site aroused my attention. Their customer service team answered my questions very professionally and considerately. They even provided me with illustrations telling me the specific method to get accurate measurements. I contacted with them further. I described the bridals wedding theme, the bridals wedding dress and my preferred bridesmaid dresses. I asked them to recommend some dresses which could not only match the wedding but also satisfy my own preference. They send me several styles and I am satisfied with them. Finally I chose one among them. The whole process of buying here is good. I will receive my dress two weeks later. I will review the dress then.
Received my dress the color was as described. Came in very fast and had great help to get the dress customized. Would buy again. Great savings buying from this site.
I received the dresses today. They are very beautiful and fit my bridesmaids perfectly. The customer service is first-class. It was their patience and professional assistance that made my order be correct! They were so carefully to confirm the 4 bridesmaids measurements one by one and could find the abnormal measurements that bridesmaids provided. To be honest, their patience and professionalism were really beyond my expectation. At the time I placed the order, one of my bridesmaid should be having the baby within the next couple weeks. They produced the other 3 dresses firstly and waited the last bridesmaids measurement until she gave birth to a boy baby. They told me that they had reserved some fabrics for the last bridesmaid dress to guarantee the same color. They did! The 4 dresses are in the same color shade, no color difference. They also helped me know exactly the different shades of grey and suggested me to choose platinum. The platinum color looks nice to match the mens tuxedos.
I will gladly refer colorsbridesmaid to anyone who asks me about a dress company!
I was delighted with the quality of the dresses, fast delivery to Australia. 2 weeks. Will use again
Answer: Dear Melissa, May I know your daughter's specific measurements of bust, waist and hips? So we can offer your better advice. Please send to our email service@colorsbridesmaid.com. We will reply you as soon as we can. REFERENCE: Some customers said our size run smaller than US size. Please refer to our size chart at http://www.colorsbridesmaid.com/size-chart.html and also you can refer to measuring guide at http://www.colorsbridesmaid.com/can-you-customize-the-size-of-my-dress.html to take your measurements. If you can't find a standard size fit you, you can select our CUSTOM SIZE(free) service in size option, and refer to the measuring guide to take your measurements, in which way we will make the dress fit you exactly. Best Regards, Customer Service Team
Answer: Dear vivient, Thanks for your interests in our dresses. Have to say, it is hard to tell you the difference of these colors by words. You can write to service@colorsbridesmaid.com and the customer service will attach the photos of these swatches. It will be clear to see the specific difference. Additionally, our swatches are available which will enable you to see the colors in person. Any furture question, please tell the customer service. Thanks again
Answer: Dear Diana, Thanks for your interests in our dresses. I would like to answer your questions one by one. 1. We can make 20 dresses for you. Our dresses are made to order here. So no matter how many dresses you need, we can get them made for you. We just need some time to produce them. 2. Our producing and shipping time is 17 days in total after order made. For style which has lace, the time is 21 days in total. We can also provide you with rush order service if you think the time is long for you. You need to tell us the specific style No. Firstly and then we can tell you how long you can get your dress. 3. Almost all of our styles are available online, they rarely will be taken off from our site. We add new styles every year. You can keep a record of the dress' style No. And picture. Then we can produce them for you even three years later. Do not worry. We suggest you contact our customer service at service@colorsbridesmaid.com. They will give you professional help and try our best to meet your requirements. Thanks
Answer: Dear Diana, Thanks for your interests in our dresses. I would like to answer your questions one by one. 1. We can make 20 dresses for you. Our dresses are made to order here. So no matter how many dresses you need, we can get them made for you. We just need some time to produce them. 2. Our producing and shipping time is 17 days in total after order made. For style which has lace, the time is 21 days in total. We can also provide you with rush order service if you think the time is long for you. You need to tell us the specific style No. Firstly and then we can tell you how long you can get your dress. 3. Almost all of our styles are available online, they rarely will be taken off from our site. We add new styles every year. You can keep a record of the dress' style No. And picture. Then we can produce them for you even three years later. Do not worry. We suggest you contact our customer service at service@colorsbridesmaid.com. They will give you professional help and try our best to meet your requirements. Thanks
Answer: As a dress group supporting global market, we do have office in charge of marketing and design in the USA as well as Canada. Like most suppliers in this industry, we produce most items in China and ship them out to the whole world, which is very common even in some big brands in USA. You can also write to service@colorsbridesmaid.com if you have any other questions. We will respond you within 24 hours.
Answer: Yes, you can return your dress and exchange for a different size. To guarantee a better fit, we usually suggest our customers to choose the free custom sizing service when placing the orders, which means the dresses are made specifically to your own measurements. Moreover, our customer service will confirm your measurements before producing your dress. It will greatly reduce the potential measurements alternation. In a word, we will try our best to make your dress fit you like a glove. Get detailed info at https://www.colorsbridesmaid.com/refund-return-policy.html. Please read it carefully, we process the return of any item according to this refund and return policy.
Answer: Yes, you can return your dress for an exchange or get a refund. If your dress does not fit and you want to return it, please contact us or email service@colorsbridesmaid.com directly within 3 business days of your receipt of the dress. We will call back or email back within 24 hours. If you do not receive our response, please check whether our mail has been put into the spam box without being discovered. Get detailed info at https://www.colorsbridesmaid.com/refund-return-policy.html. Please read it carefully, we process the return of any item according to this refund and return policy.
Answer: If your standard size dress does not fit you, you can return it and get a full refund on the cost of the returned dress on the condition that it is in its original condition. Get detailed info at https://www.colorsbridesmaid.com/refund-return-policy.html. Please read it carefully, we process the return of any item according to this refund and return policy.
ColorsBridesmaid.com has a rating of 3.3 stars from 65 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ColorsBridesmaid.com most frequently mention customer service and dress online. ColorsBridesmaid.com ranks 9th among Bridesmaid Dresses sites.
Dear Mitchell,
We really felt very sorry to discover your compliant here so late. According to your information, we have found your order and the communication record. Meanwhile, we have discovered that you had placed a new order with a larger size.
We sincerely apologize to you. Your previous communication with our customer service team did not give you any help, which also caused you to thought that you need to pay for a new order solely. That is not the case. Since it is a custom order, we need to reconfirm all measurements if it is not appropriate. This is to ensure the dress will have a perfect fit when remaking. If the dress can be modified locally, we can also provide a certain amount of modification compensation, as stated in our refund policy.
We are sorry again for all unhappiness that it caused to you. We'll give you a full refund for your new order and remake a new dress for you freely. My colleague will contact your soon and confirm all measurements with you again. Please check your e-mail. Thank you for your approval and appreciation for the dress quality. We will work hard to keep up it. We are convinced that you will receive a perfect dress to fit.