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The company has earned a generally positive reputation for its high-quality products, particularly in personalized items like blankets, collages, and photo books. Customers frequently commend the excellent customer service, noting responsiveness and helpfulness. However, several reviews highlight significant concerns regarding service delays, especially related to shipping issues and website accessibility, particularly during the company's transition phase. Additionally, some customers reported dissatisfaction with the quality of certain products upon delivery. Overall, while many customers express loyalty and satisfaction, recent operational changes have led to uncertainty and frustration among others.
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I had made a typo on my Christmas card. The team fixed it promptly and reprinted my cards free of charge! The customer service was awesome and speedy! The cards are great quality too!
First off, I would like to say I ABSOLUTELY LOVED the personalized blanket I ordered. My boyfriend & I purchased this as an Xmas gift for his mother's husband & I believe he will LOVE it. The material is incredibly soft & great quality. Lastly, I received my order earlier than expected. Thank you guys again!
I typically don't leave reviews, but I had to for this one! I ordered two blankets and with SO many websites out there, I wasn't exactly sure what to expect or if the quality would be there. But it ABSOLUTELY is! I ordered the Sherpa throw and was completely happy! They are SO soft and the quality is outstanding as far the the photos and the blanket. My kids are jealous they aren't getting one, haha. Highly Recommend! Order time, shipping, and customer service were equally as great!
I had purchased a blanket and I didn't get my discount so I ordered another. The first blanket shipped but I had got my refund and they told me I could keep the first blanket. So now I have 2
HI,
I love Collage.com---but I had made a huge mistake on an order and sent it to the wrong address. The 1st person I chatted with basically said "sorry a label was created and there's nothing I can do"... I asked for tracking numbers for this order and was provided with wrong tracking numbers---UPS had no record of this package. So I tried Collage chat again and here's where Freya enters the picture! She was SUPER supportive and totally resolved my issue within 5 minutes! Seriously---SHE is the reason I will create more with Collage.com. I've created over 85 projects and I will continue to do so in the future! She is the real Santa Claus!
I had taken a once in a lifetime trip to Madagascar. I made the best photos from the trip into a calendar. When it arrived I was sad to see all the images were dark. Very dark. They were not dark when I saw them on my laptop or when I created the calendar. So I was very surprised and disappointed to see the printed calendar so dark. I contacted customer service to let them know how unhappy I was but didn't expect any reply and began wrapping by now disappointing Christmas gifts. Within a few hours I received a reply saying they would color correct the images and reprint the calendar at no additional cost. Wow! I was not expecting that. Thank you Collage for having an exceptional customer service policy. And a very special thank you to Alaina, you save Christmas for me. -Amanda, Arlington VA
We ordered two pillows with our picture put on them for our granddaughters. They came out so pretty, and soft, we are sure our granddaughters will enjoy them when we can't be close.
I was expecting items that weren't high quality because of the prices. Little did I know upon receiving my items (a collage pillow and memory book), that my items were great quality and actually turned out way better than expected! I got these for my mother for the holidays, seeing as we will be moving away from her. I gave them to her early and she's in love with them! Even started crying, thank you collage.com for making such beautiful gifts! Definitely recommend! Now to order some for my mother in law!
I could not be more satisfied with the my throw. The quality, and quick deliver of this American base company has my business for life. Your blanket turned out wonderful for the Mom I was reunited with just this year. I hope she will love her Christmas gift as much as I do. I will be telling all my friend to order.
Thank you, Lisa
I called to inquire about a promotion I received in an email. I knew I would not be able to finish the product before the time ran out for the promotion and called Collage.com to ask for help. Lily offered me an alternative option which was great! She also explained in great detail, about vouchers that I've had for about five and a half years that I had not used yet, because I was getting ready to finally complete a project and use a voucher, and I had a LOT of questions. Lily was patient, professional, pleasant to deal with, asked other folks for an answer if she didn't have it (like twice, out of the tons of questions I asked her) and she did it very professionally and calmly the entire time (we were on the phone a while because I had one question that led to another, and another, and another... she was 100% professional AND pleasant the entire time. It's refreshing to find someone on the other end of the phone, when you have lots of questions, and they answer every single question, with kindness and patience. Lily H. Really is awesome! Thank you!
UPDATE- collage.com reached out to me and made this right. They replaced the product free of charge. I don't mind if companies make a mistake as long and they make it right. They got me back!
There was a slight error on my cards I ordered and within minutes the error was fixed and new cards were being processed! Such nice and quick response time from the support team, Elise H. Thank you so much!
If you are looking for some great products and great customer service/ support... you need to shop on the wedsite... Collage.com
I ordered 2 I liked them so well I ordered a 3rd. When I take my 3 year old grandson any where I intend to have a blanket made. We went to dinasour world and took pictures. I had a blanket made with them. It was awesome. I will make one every where we go.
I am ecstatic on how my Collage canvas looks. The colors were crisp and clear. My work did not loose any detail. I appreciate the fact that Collage presents so many layout choices. The actual workmanship done to create my canvas is neat and concise. This is the best I've seen up to now and I've used other companies prior. Lastly when I had an issue regarding delivery from USPS Customer Service was superb in responding to, interacting with and assisting me in resolving it.
Quality of photos on blanket is excellent Customer service representatives are top notch, extremely helpful!.
This is an excellent gift idea for whatever occasions! I'm so charmed when I got the package as I didnt expect the pictures to be precise and clear I am indeed 100% satisfied.
Collage.com is by far the best. I have purchased multiple things from there and they all are great. The pictures are well clear and shipping is fast. Will be ordering more and more :)
Finally put together some of my favorite travel photos from 30+ years and had this queen fleece blanket made and I love it! This was SO easy I wish I'd done it a long time ago! I've attached actual photos of my blanket... front & back... the colors are awesome, photos are so clear, and the feel of the blanket is so soft! I'm planning to order more for myself and my friends! You won't go wrong if you order from Collage!
Answer: Hi Tina, this is Shell with Collage.com. When making your photo book, you can add titles to the pages. Just zoom into the page, and then click add title. You can position the title at the top, middle, or bottom of the page. For further assistance please contact our live customer satisfaction team, and we will be happy to help you through it! You may reach us at 888-797-1902, or support@collage.com. Have a wonderful evening!
Answer: Yes they guarantee everything there fantastic just shoot them an email and they will ship you out a whole new one free of charge or refund you full price immediately with fast shipping
Answer: The photo quality is magnificent absolutely gorgeous I even had an older picture that wasn't really the best quality on my phone and they made it look better than I could have imagined some of my pictures have crazy glares from a yucky not good quality camera phone and I don't like the lighting on the picture but they made it look as best as they could
Answer: Absolutely gorgeous I can post a picture if you'd like they are better than I can imagine absolutely phenomenal beautiful words cannot say how happy I am with my pillow absolutely phenomenal like I said gorgeous there's no words to say how beautiful my pillow came out and it's a throw pillow so it's not big but the picture is so beautiful vibrant just absolutely gorgeous so clear and bright awesome quality
Answer: Hi Armanii, Please contact our customer support team at support@collage.com for further assistance and our team is happy to help! Have a wonderful day!