14 reviews for Collage are not recommended
These reviews are not recommended because our content quality algorithms have determined them to be less useful for users researching this business. Our content quality algorithm makes decisions based on a number of proprietary evaluation factors, and is constantly updating and improving over time. Even though these reviews are not displayed by default, they still factor into the overall number of reviews and the average rating for the business.
Texas
1 review
0 helpful votes

Rare Company Combines Excellent Products with Exceptional Customer Service
September 19, 2022

I was the manager of a high end portrait photography studio and lab for 9 years so I know a bit of what I speak. I purchase the Canvas prints the most often because they are such a fantastic deal and the finished product is top notch! Canvas prints will last longer and showcase any print in any decor or room. They will become heirlooms. They draw attention to the image alone (which is a big plus for floating frames, if you must have them). They can be pricey - but not with Collage.com! In addition to being less expensive than other companies (without sacrificing quality), you also have the opportunity to wait for reduced pricing specials.

What's more, Collage.com is that rare breed of company that combines excellent products with exceptional customer service.

I had a blanket made that showed four generations of one family. It included the great-grandmother, one of her sons and his wife, their three sons as they grew up, and the wives and children of these three sons. Both one son and his wife have passed away, leaving behind two preteen girls. The original son (the grandfather of the girls) and his wife have now officially adopted these two girls and that is reflected by the positioning of their pictures on this blanket. They have hung this blanket on the wall. It is quite stunning.

I made another blanket with far fewer pictures on it of my sister-in-law and my deceased brother, who passed away in an accident two weeks after they were married. My sister-in-law says when she is having a hard time she curls up in this blanket so she feels as though he is hugging her. Collage.com provides care instructions with each blanket, too.

My husband passed away when one daughter was in her second year of college. I made a collage of pictures of just the two of them and had that made into a puzzle as my daughter and her husband like to do puzzles together. It was a perfect gift.

I am confined to my bed 24/7 and I have canvas prints of my six kids and their families all over the walls of my bedroom. I feel full of love as I look at them and I, too, feel as though I am being hugged. My caretakers and friends never tire of looking at my pictures and asking about them. To be clear - I would never have advocated for this amount of pictures on one wall, let alone 3+ walls in the same room but surprisingly, it has worked! Another friend says my room reminds him of an art museum where you can look and look and look, yet still find more you want to look at the next time you come.

And to top it off, Collage.com's Customer Service is better than any I've seen in a long time. If you are not happy with your print, even if it's your fault (within reason, of course). For instance, I gave a large wedding portrait to friends. Her gown was swirled out to the side, which meant that the only way to show the entire gown was to place the couple off-center. The groom was not happy with the result and Collage.com reprinted it, centering the couple with new cropping instructions. Spectacular result! For another gift, the print was a hair too dark and the guy did not like his skin tone. Collage.com reprinted it to his satisfaction.

I have always said that anything worth saving is worth displaying. Don't put it in a book - put it on the wall (or table, etc.)! What good is an heirloom tucked away in a drawer? Put it where you can see it and enjoy it every day!

Collage.com makes that possible.

Tip for consumers:

Take your time. If you’re not sure how to do these, ask on the chat - VERY RESPONSIVE AND HELPFUL!

Products used:

Canvas prints, photo blankets, puzzles, specially designed prints.

Date of experience: September 19, 2022
California
1 review
14 helpful votes

Rude employee and lost package
May 8, 2020

I ordered just in time for me to get my mothers day gift just like the website said guaranteed on the 9th. For 4 days its been in the same spot and mothers day is in two days. I contacted an employee two days ago and told her to check on my package or smthing cus i told her its been stuck there. And she proceeds to tell me that i can just ignore the tracking and that im guaranteed delivery on the 9th. I told her how am i supposed to ignore tracking when that is whats used to track the order. She insisted that the tracking was useless and that i will get my order. Fast forward to two days later, today. I talked to another employee and was told my package is lost and when i proceeded to tell her that now im giftless for mothers day and i followed instructions on the website and ordered it the time it said so i would be guaranteed delivery, she clearly had no idea, because she said apparently the website offered no such thing to get it just in time for mothers day (which it did, and apparently this lady was a "supervisor" so how could a supervisor not know this) and then she proceeded to say that now my order wont come until the 15th and that my mom should understand and shouldnt get mad. So she started making conclusions.
So literally i am left giftlesss for my mother for them using a $#*!ty shipping company upsmi which i can not even get a hold of cus they dont have a phone number and ups wont answer questions about upsmi, and i also told the employee that its not the fact of my mom being mad or not. Yes shell understand. But the point is that i am left completey giftless with nothing to give her on a day that was supposed to be special. Will not deal with this company any more. Everyone is useless

Date of experience: May 8, 2020
Alabama
2 reviews
1 helpful vote

Absolutely Awful!
December 30, 2018

I would not take the time to write such a detailed review and include so many photos if my experience had been anything but horrible. However, I felt it important to let others know in detail exactly what this company is about and what poor quality its products are.

I've used several photo-product sites for about 15 yrs. And been pleased but decided to try Collage.com to make some fleece blankets. They were more expensive than the sites I'd used, but their web site was attractive and easy to use, and they had tons of excellent reviews. (I now suspect a great many are compensated reviews.) Although the prices are inflated so that their "sales" look like great deals (for example, a "50% discount" on a supposedly $100 blanket that's really only a $50 blanket, which the company never expects to sell for $100), I still bought 2 vouchers to make 2 more blankets at the "discount" price in the future.

I was so pleased to have found this site and chose the upgrade from smooth fleece to "cozy" fleece be sure they would be gift-giving quality. I was so excited to see my blankets when they arrived! However, I was truly shocked at what I received. They were a HUGE disappointment... not at ALL what I paid for! The blankets themselves were cheap. At one glance, it was obvious they were made in China, despite the company's misleading ads stating that their products are "100% Michigan based" and "printed in the USA." (Implication: "Made in America," which they are not. Nor is the USA printing anything to crow about... it's as bad as the Chinese blanket.)

While the photos came out well, the quality of the blankets themselves was extremely poor... very thin (not at all the "cozy" upgrade I paid for; I'd hate to see what the standard "smooth" is like) and poorly printed with white spots and streaks on both front and back (for which there's an additional color fee even if you put no photos on it), as well as poorly stitched hemming. On one, the white inside of the hem was hanging out on one corner.

When the nap is rubbed one direction, it's not bad (except for the spots and streaks), but because the printed color does not go through to the bottom of the fleece, rubbing the nap the other direction makes ugly white "tire tracks." I thought perhaps the first blanket was a fluke, but the second was even worse. Definitely NOT the gift-giving quality I expected or paid for! Even on "sale," these were expensive blankets that looked and felt cheap.

I complained and had both blankets remade. When they arrived, I was totally disgusted. They were just as bad as the first! I wasn't expecting anything superior from the beginning. I envisioned something similar to the $10 kind you can buy in a drug store... nothing special, but they're attractive, fuzzy, printed all the way through, and enough to keep the chill off while reading or watching TV. The Collage.com blankets weren't even of the $10 quality. I own several of the drugstore cheapies, and they are FAR nicer than these! Two of the Collage.com blankets were so poor that I didn't even give them to the intended recipients because I'd have been embarrased to give such a poor quality gift. For the two I did give, I wrote notes to the recipients explaining that these were NOT the quality I had expected or intended to give. (I didn't want the recipients to think I'd purposely chosen cheap-o, shoddy gifts for them.)

I had already ordered a third blanket before the first two arrived. After waiting and waiting for it to arrive, I contacted them only to find out that they'd LOST my order! In addition, although it APPEARED that they compensated me generously for the first two, they tried to charge me for shipping on the third (for which I used a voucher), for which I had already paid! (The vouchers were clearly advertised as including free shipping.) They did this not once, but twice! Their customer copies of order are not itemized such that one can see exactly what was paid for and what cost how much. During my TWENTY-ONE email communications (excluding dozens of auto-emails they send) with them, they threw so many numbers at me (with terms different from what they use on their web site) that I had no idea exactly which blankets or which charges they were compensating me for, nor how much. (There's a charge for the blanket, an extra charge for the back, shipping, voucher charges, supposed discounts, etc. There is also no order information included with the blanket.) Because their orders are not adequately itemized, it was impossible for me to go back and see exactly what they were/were not discounting or still charging for. There was so much back-and-forth rigmarole and several different so-called discounts/compensations that in the end, I have no idea exactly what I paid (I'll know when my credit card bill comes) or whether I was compensated fairly. I was just so sick and tired of dealing with this company that I threw up my hands just to be done with them.

I had intended on making 3 more blankets, having come up with designs I loved and was excited about giving as gifts. After receiving 4 crappy blankets, however, I abandoned the next 3 altogether and had to come up with different gifts. (I did consider several other sites, but by that time, they wouldn't have arrived before Christmas. Collage.com's turnaround is very slow. Their shipping statements are very misleading: They state the no. Of day for shipping [e.g., 3-5 for standard] but don't tell you that production takes substantially longer. It took approx. 15-18 days to receive my blankets.)

To their credit, they did not question my claims about the blanket quality nor demand photos (which I was unable to send at the time... phone was lost). Perhaps that was because they already knew the poor quality/printing/finishing I was complaining about and needed no proof. Their customer-service people were polite (we communicated via email, as I'm heard of hearing), and they did compensate me without giving me a hard time.

Perhaps their non-blanket products are better, but having had excellent experiences with several other companies over many years, I won't use Collage.com again, and I strongly recommend against using them for any products at all.

Tip for consumers:

Stay away!!! They look good online (despite some misleading advertising), but their products are very poor quality!

Products used:

Fleece blankets. Couldn't even use half of them because the quality was so poor.

Date of experience: December 30, 2018
Oklahoma
2 reviews
0 helpful votes

COLLAGE.COM MADE MY KIDS'S CHRISTMAS THIS YEAR!
December 28, 2018

I want to Thank Collage.com from the bottom of my heart! This company has went above and beyond the call of duty for me! My three kids and I lost the most important person in our lives this past June (6 months ago). My husband and the father to our three children passed away from Metastatic Malignant Melanoma cancer that had spread to his brain while on treatment at the age of 45. He was a very loving and active person in our lives and it's been incredibly hard learning how to live without him on a daily basis. I ordered five collage pillows from collage.com for Christmas. One for each one of my three kids and one for each of my husband's two sisters who were very close to their older brother and who miss him dearly too. I had misunderstood the vouchers and wasn't exactly sure how to redeem them and so I emailed the company AFTER I had placed my order. I was unclear also if I would be receiving my order before Christmas or not, which wasn't a big deal, but it would've been nice to get it before Christmas. I spoke with a person named Shell by email who was the most pleasant person to speak to! This person even refunded me $25 on my order, which I wasn't expecting AT ALL, just for my confusion! Also, because I wasn't sure if I'd be receiving my order before Christmas, which I was informed that I wouldn't. Well, much to my surprise... I received my order on Christmas Eve afternoon at my doorstep! I'm not sure who exactly was responsible for that happening... but I'm going to say Collage.com had everything to do with that! It made my three kids Christmas and my sister-in-laws also! When my kids opened up their gifts and saw the pictures of their Dad and special moments they had shared with their Dad printed on these BEAUTIFUL pillows... they burst out into tears and held onto them like their Dad himself had walked into the room! I have a daughter who just turned 21, a son who turned 18 in Aug. And another son who turned 16 on his Dad's birthday and who followed his Daddy everywhere he went before his passing! They are all at very influential ages and ages that they all need their father! So, to get these pillows with important pictures of their Dad on them (and plus it gives them something they can hug and hang on to when they are missing him the most) for Christmas... and for me to see how much each and every one of them loved them... made me feel like this mom did something right! And believe me, every decision made about our kids, no matter how major or minor, my husband and I made together, so it's not been easy on this mom to make decisions on my own and I'm constantly questioning if I make the right decisions or not! So, I owe a lot of this happiness and tears my kids have felt and shed to collage.com! They honestly have helped me and my kids this Christmas more than they realize! I will always do business with this company and I will definitely be spreading the word! You can't go wrong when doing business with collage.com! Thank you so very much to Collage.com for making a very difficult Christmas this year a much brighter one! You all are awesome and you have awesome products with excellent pricing! There just aren't companies like yours out there anymore and it's nice to know it's not always about money to you all but about making people's lives a little bit brighter! You definitely have made ours much brighter! Thank you so very much!

Date of experience: December 28, 2018
Iowa
1 review
0 helpful votes

Best family gifts ever delivered by the best quality products and customer support.
December 9, 2018

First thank you for the wonderful customer support. I have never received a bad rep. And they are diligent in finding answers and helping with projects. Started as a customer in 2016 I've worked with many companies none compare to the TLC I receive here.

Below I'm listing pros and cons for the products I've made. (Blankets and pillows) so far have other gifts in progress

The products are amazing
First I like the 50x60 woven blanket
Pros
Heavier material so it looks good as a throw blanket on the couch and as a decorative rug in front of the couch or other areas. I make one every year. For my parents no more hanging pictures look at the floors couch and beds it tells the yearly family stories. (Christmas present)
Cons
Pictures aren't as clear on a woven blanket due to the nature of the material. Go with a fleece if you're going for clear photos. Fleece doesn't fit as well for a decorative rug personal opinion. Recommendation use original photos Facebook stalking lowers the resolution compared to original and keep them smaller 8x10 and 4x6 in size so they don't look stretched. This is hard to judge on a computer. If you call customer support they can pull up your design and tell you if items are of good resolution and color. They can help make changes all you need to do is refresh your browser to see the changes to work with them.

Fleece blankets
Have a better quality print. I'm not a fleece blanket guy pictures look better but I like a heavier blanket.
Same rules as above for picture sizes and checking with customer service before printing to ensure they help catch mistakes.

Fleece Pillows
I use as An awesome follow up gift throughout the year after Christmas blankets (mother's day, valentines, Father's Day, Birthday)
My favorite size 16x16

Pros
Quality print easy to organize. I aim for around 9 photos for each side of the pillow.
Cons
I haven't had any yet. Other than it's becoming expected as a gift.

Summary
Pros
These are my most asked for gifts I've ever started making.
Customer support is amazing to help quality check before printing. They will also help after you've received products if needed. But don't be a $#*! and take advantage of their kindness if it was not their mistake.
You don't have to help hang pictures after Christmas throw on the couch #EasyInstall
Cons
The family is getting larger and it's taking much more time to prepare for holidays.
I have to try new projects so I'm not too predictable (pillow cases are next)

Everyone loves these and it's the only presents I actually see that get used. They are always out at everyone's house! Unlike that ugly sweater and clothes you'll only wear when you know your visiting that person.

Wish I could share photos for verification but they're all gifted. I really wish someone would make some for my. Give a gift you'd like to receive.
(Hint to the fam if you read this)

Date of experience: December 9, 2018
Hawaii
1 review
0 helpful votes

Incredbile customer service with passionate and extremely competent employees
November 26, 2016

I had the most wonderful experience with this website- to the point that I just HAD to take the time to write a positive review so other potential customers can deciefer which website is best to print with. I loved working with Collage.com- first, bc the website is easy to navigate, second, because their promotions/discount offers are very generous and allow me to get more for my money! The beautiful quality of my poster prints and canvas' that I ordered were beyond what I expected (especailly bc i was warned by the website that my photos (uploaded from my iphone, were a medium to low quality to begin with). I knew that i was taking a big chance that they would come out well and thanks to the amazing customer service- we were able to thoroughly anaylze together whether each print would be worth enlarging and to what size. I spoke several times with the very kind, pleasant and EXTREMELY PATIENT Annie! She is amazing! She was not only totally versed in the ins and outs of the company, but she was above and beyond knowledgable and helpful. Over the phone, we discussed (in-length), each photo and what would be best for it's printing quality and style. She also was patient enough for me to have to conintuously send her new uploads as we attempted to get the best quality and option we could based on the photos I needed to use. She could've passed me off or told me that she couldn't help me- but she remained calm, happy and helpful as we went over my purchase. Collage.com 100% stands by the quality of its prints and I recommend using their chat option to check on any printing question before making your final purchase- this way, you have no excuse to no Love it when it arrives.
THANK U to ANNIE for such a satisfying ABOVE & BEYOND printing/customer service experience and thank you to this great company for offering nice quality and generous discount promotions!

Date of experience: November 25, 2016
New York
1 review
0 helpful votes

Two thumbs up
May 7, 2016

Great products and workmanship.

Date of experience: May 7, 2016
Illinois
1 review
0 helpful votes

OUTSTANDING PRODUCT and SERVICE!
January 22, 2016

I Love my 90 x90 blanket. It came out perfect! Customer service here is outstanding and fast!

Date of experience: January 22, 2016
New York
1 review
0 helpful votes

Collage blanket
December 1, 2015

When I had a problem, Alaina stayed with me until I understood how to complete the project.

Date of experience: December 1, 2015
Hawaii
1 review
0 helpful votes

Incredible Customer Service from Meghan at Ext. 172
November 28, 2015

Meghan is amazing! She should be president!

Date of experience: November 28, 2015
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14 reviews for Collage are not recommended