Collage Questions & Answers

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Here’s what consumers have asked with answers from Collage staff and previous consumers.

98 questions answered
22% answered in 1 day
Question:

When making a photo book is it possible to put captions?

Answer:

Hi Tina, this is Shell with Collage.com. When making your photo book, you can add titles to the pages. Just zoom into the page, and then click add title. You can position the title at the top, middle, or bottom of the page. For further assistance please contact our live customer satisfaction team, and we will be happy to help you through it! You may reach us at 888-797-1902, or support@collage.com. Have a wonderful evening!

By Shell M.,
Question:

Which blanket texture is reccomended?

Answer:

Hi Alexis, this is Shell with Collage.com. It's all about personal preference, so I would recommend whatever you're most comfy in! We have the standard fleece, the plush fleece which is slightly cuddler and softer than the standard, the Sherpa for warmth, and the woven for devorative couch throw style. If you need any assistance please feel free to contact our live support team at support@collage.com and we're happy to help! Have a great day! :) -Shell

By Shell M.,
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Question:

I can't get customer service to answer and the website keeps locking up as i try to upload photos. suggestions? i am really regretting this groupon purchase

Answer:

Hi Karli this is Leah with Collage.com. I apologize for the lack of communication. Please email me at support@collage.com Attn: Leah if you are still having difficulties uploading your photos. We do have live support available as well M-F 8am-midnight est and Sat/Sun noon-8pm est. I look forward to helping you! Leah

By Shell M.,
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Question:

Hi i am considering a fleece blanket but after reading the reviews, i'm concerned about the quality and thickness of the fleece...

Answer:

Hi there, this is Shell with Collage.com. We do use a high quality fleece for our blankets. We also offer a thick plush (velveteen) material that is a bit softer than the regular fleece. We have a 100% satisfaction guarantee as well, so don't worry! If for any reason you're unhappy with your product, we will do whatever we can to make it right for you. If there is anything else we can help you with please feel free to contact our live support team at 888-797-1902 or via live chat, or in an email at support@collage.com. Have a wonderful day!

By Shell M.,
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Question:

How is the quality of the puzzle picture collages? is it made of wood? umm anything i should know before ordering

Answer:

Hi there Rilley, this is Shell with Collage.com. If you still have any questions we have a whole customer satisfaction team here to help you. You may reach us on live chat, via email at support@collage.com, or on the phone at 888-797-1902. Have a wonderful day!

By Shell M.,
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Question:

Hi! i just ordered a poster 24x36 i am worried about the shipping because i do not want it to wrinkle. how do you ship posters that do not have any framing? thank you!

Answer:

Hi Lizandra, This is Leah with Collage.com. Our posters do ship rolled up in a tube so there should be no wrinkling at all. Please let us know if you have any other questions and we will help you right away! We look forward to working with you! Best, Leah

By Shell M.,
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Question:

I am wondering if the fleece blanket is thick? (i don't want a thin blanket)

Answer:

Hi Suzann, this is Shell with Collage.com. Please contact our customer support team at support@collage.com for assistance and our team is happy to help! Have a wonderful day!

By Shell M.,
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Question:

I have made fleece blankets before with another company and i am wondering just how different this velveteen is? how thick is it?

Answer:

Hi Chris, this is Shell with Collage.com. The velveteen is about as thick as our fleece, however, the material is much different. The material is a more plush, silky material. Personally, I prefer the fleece for displaying and decorative blankets, and for covering up with, I prefer the velveteen because it's a more snuggly material. If you have any further questions, please feel free to call our support line at 888-797-1902, or email us at support@collage.com. Have a wonderful day!

By Shell M.,
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Question:

How good of quality would a photo from google look?

Answer:

Hi Alfred, Please contact our customer support department at support@collage.com for help. Have a wonderful day!

By Shell M.,
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Question:

I would like to know how good the quality of the picture would be on a pillow

Answer:

Hi Maria, Please contact our customer support department at support@collage.com for help. Have a wonderful day!

By Shell M.,
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