On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Collage Reviews Summary
The company has earned a generally positive reputation for its high-quality products, particularly in personalized items like blankets, collages, and photo books. Customers frequently commend the excellent customer service, noting responsiveness and helpfulness. However, several reviews highlight significant concerns regarding service delays, especially related to shipping issues and website accessibility, particularly during the company's transition phase. Additionally, some customers reported dissatisfaction with the quality of certain products upon delivery. Overall, while many customers express loyalty and satisfaction, recent operational changes have led to uncertainty and frustration among others.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had an issue with delivery and called collage.com customer service. The rep was so kind and professional. She went above and beyond to help. I'll be a repeat customer for sure!
I order a 60 by 80 blanket from collage and the blanket is super soft, the pictures came out perfect and the shipping was super fast! Great experience and would love to work with collage in the future and order from them again! If you want anything personalized definitely go to collage! You won't be disappointed!
I got my order within 4 days and I ordered a iPhone XR case and a iPhone 11 but they gave me a iPhone 11 Pro and gave me somebody else's phone case that was a XR it was printed ok just they messed up on the order
Collage.com did a SUPER AMAZING job on our photos! We definitely recommend them! No headboard needed!
I ordered a couple face masks and what I received was more than I could have hoped for. The pictures were as clear as day and the time it took to receive them was less than a week with standard shipping. I will definitely be ordering more items in the future.
I bought two phone cases from here and the quality is super good. I love how sleek and thin they look. And they are way cheaper than casetify or any other phone case company. Also, when I bought my phone cases, they said it was going to be here on the 24th but it got here on the 17th! I will forever be buying my phone cases from here!
BEWARE THIS COMPANY has DISHONEST, RUDE, SHADY PEOPLE WORKING AT THE HIGHEST LEVELS... This company claims to need to hire many customer service people for seasonal positions. They actually make you take an assessment and have you advertise for them by posting a product on your personal Facebook page... DON'T BE SCAMMED BY THEM!
Ordered a blanket. They told me they shipped it out beginning of August. It's now mid September and no blanket.
I truely believe that they never shipped the item at all!
I should of have all the bad reviews first.
Like others have said, I think they have ppl
Writing positive reviews for them that get a free blanket.
They are a scam, but luckily I had a nice customer service rep handling my situation.
I have heard others not having such an easy experience getting their refund.
I paid with PayPal and they refunded me.
If you will take a risk of ordering with his company, I highly reccomend using PayPal.
Hi Layla, this is Shell with Collage.com. I'm very sorry you had a poor experience. I wanted to clear a few things up for you if I may. We do not have people write positive reviews for free items. We are absolutely not a scam company and do indeed ship our items out. If you can provide an order ID I can look into what went wrong with your order and look into it for you further. Just let me know by sending a private message with your info. :) Have a wonderful day!
We could not be more pleased with our collage print. We are also in aw of the turn around time. We will definitely be ordering in the future.
I have now ordered puzzles, phone cases and a face mask. All top quality, all fast response, all super service. I'll be ordering more.
Hi Mary, this is Shell with Collage.com. I'm so very glad you love your orders! :) Thank you for taking the time to share your feedback. Have a wonderful day!
I ordered a beautiful collage print. But I accidentally ordered it in the wrong size (too large). When it came I realized my mistake. I went on the chat and spoke with Alaina who put in a new ordered for me in the correct size as a courtesy replacement. She just did it without me asking. So kind! It's not often we get great customer service and a courtesy replacement without a hassle and this truly was an easy and heartwarming experience. My canvas that is too large, did turn out absolutely beautiful! And I am looking forward to receiving the new one.
Hi Alissa, this is Shell with Collage.com. I'm so so glad to hear you had a positive experience with us. I've passed your comments along to the team and gave a special shout-out to Alaina from you. :) If there is anything at all we can help with in the future please just let us know. Have the best day! :)
I ordered two different blankets as gifts. The recipient has told me that the quality is outstanding and the photos are great quality! I had cancelled on in error and when I reordered it the coupon I had used could not be used. I called Customer Support and they refunded the difference for the coupon. They are just amazing!
Hi Kim, this is Shell with Collage.com. Thank you so much for your kind words! It means the world to us! :) Have a wonderful day.
We ordered the throw as an 80th birthday gift for our mom. We used a photo of her as a toddler - a very old photo! We chose the roses for the back. Her phone call to us upon receiving it was priceless. She was in tears and was so happy with the throw! Photos from her showed it was beautiful and a perfect size. Thank you Collage.Com for making her day so special when we couldn't be there because of the Virus. We will be ordering from you again!
They are really good when it comes down to customer service they text back within minutes and there products are really good
The person helping me was down to earth and gave me straight answers and it made everything. They also answered very fast and was able to get everything sorted in just 2 emails. Will definitely order again
The cards we ordered for our daughters wedding to be used as favors were great. The quality of the product was very good. The problem lies with the packaging and shipping! No padding between boxes of cards left them all scratched and many broken. 11 of 20 boxes were broken. The company was wonderful about replacing them. But today when we opened the replacement order, this is what we find! The box rattled like broken glass which was our first clue. So now a 3rd order is on the way. Again, company is very friendly and willing to make things right. Its the packaging department that makes them look bad. Get some bubble wrap for heavens sake!
I have ordered many items in the past and have been very happy, but not with this order. I ordered 3 calendars and the first issue was this: because nowhere on the package was it marked " DO NOT BEND", the mailman folded the package in half and shoved it into the mailbox, creasing all 3 calendars. If your items are being sent by USPS in a soft package like an envelope, it really should be marked DO NOT BEND. Also disappointing was the fact that I placed all family birthday dates on the calendars and they came with no dates at all. Not happy with that.
The quality if the pictures was amazing. Did an amazing job. Everything was what I asked for. Recommend this site to everyone!
I ordered a tote bag with a photo of my sister's dog as a gift for her. I expected it to be cute and quirky, but it actually turned out to be beautiful. The photo is of her dog with blue sky in the background. I had expected a medium sized rectangle of the photo printed on one side of the bag, but the photo was printed edge to edge on the bag and on both sides. Extremely well done, brilliant colors, good clarity.
I love their books and blankets. Collage offers free canvas 8x10s. By the time you pay shipping and tax it is adds up to more than Walmart prices. Beware of anything for free. Is anything really free?
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Zee, this is Shell with Collage.com. We are hiring about 100-120 CS reps. However, we do receive thousands of applications so unfortunately we do need to reject a large number of them. The interview process is two steps: a verbal video interview and a take home exercise. This is all outlined in the public facing job description when candidates apply for the position so there should be no surprises. We do not ask candidates to post any products to facebook, so perhaps the directions of the take home exercise were misunderstood in this case. We rely on the marketing experts in our team for our advertisement, not on our candidates. With that said, we do always appreciate our wonderful customers posting their products at their own discretion. Thank you again for taking the time to interview and I'm sorry if there was confusion over the expectations of the process.