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Collage Reviews Summary
The company has earned a generally positive reputation for its high-quality products, particularly in personalized items like blankets, collages, and photo books. Customers frequently commend the excellent customer service, noting responsiveness and helpfulness. However, several reviews highlight significant concerns regarding service delays, especially related to shipping issues and website accessibility, particularly during the company's transition phase. Additionally, some customers reported dissatisfaction with the quality of certain products upon delivery. Overall, while many customers express loyalty and satisfaction, recent operational changes have led to uncertainty and frustration among others.
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My girlfriend bought a phone case for me not too long ago and I get so many people asking about it! (It's protective too dropped several times never broke!) She also bought a book full of pictures of our memories and it couldn't have been better! I figured why not and bought a phone case for her of course the thing came out perfect! Definitely a keeper website for your special someone can't wait to buy more things on here! 10/10 rating you HAVE to try this!
I'm absolutely in love with my blanket my daughter loves it as well she wants to take it everywhere we go so since this one is a little too big I ordered a smaller one jst for her thank you so much I am definitely keep ordering from you guys
Hi Abigail, this is Shell with Collage.com. Thank you so very much for your kind words and for taking the time out of your day to share your experience! If there is anything we can help with in the future just let us know! I hope you have a wonderful day! :)
LIFE CHANGING MASTERPIECES OF LIFE MORE ABUNDANTLY VERY SKILLFULLY SATISFIED OPEN MINDED TO PLEASE THE CUSTOMER AT ANY COSTS THANK YOU FOR YOUR AMAZING SERVICES
Hi Patricia, this is Shell with Collage.com. I love this photo! Thank you so very much for your kind words and for taking the time out of your day to share your experience! If there is anything we can help with in the future just let us know! I hope you have a wonderful day! :)
Our 9 1/2 year old English Mastiff passed away last week and I was very upset and decided to order some photo blankets as a surprise for my husband and kids. When I placed my order, as you might expect, there were tears being shed. The same night I went back to review my order and realized I put the wrong date on one! I was so scared I'd messed up and couldn't fix it because it was after the 30 minute time-frame listed. I reached out and it was outside business hours and I was even more afraid. I thought, "WELP, guess I'm getting one with the wrong date."
I was so very wrong. I reached out and chatted with Jason first thing the next morning and he helped me take care of everything and even get my products faster than originally planned. I've never had better customer service.
JASON ROCKS and so does Collage.com!
Hi Mandy, this is Shell with Collage.com. Thank you so very much for your kind words and for taking the time out of your day to share your experience! I'm excited to share this with our team and give Jason a special shoutout! :) If there is anything we can help with in the future just let us know! I hope you have a wonderful day! :)
Exceptional customer service! They went above and beyond for a special memorial gift. Very thankful for their prompt attention to detail and exceptional customer service. Truly a wonderful experience!
Hi Cheryl, this is Shell with Collage.com. Thank you so very much for your kind words and for taking the time out of your day to share your experience! If there is anything we can help with in the future just let us know! I hope you have a wonderful day! :)
I am so thankful for the help i received today through the chat function! The person helping me was concise, no bad attitude with all my questions, knowledgeable, and provided above and beyond help with pricing and quality recommendations I would have not known to ask about. My experience is much more confident due to the help I received. Thank you!
Hi Nicole, this is Shell with Collage.com. Thank you so very much for your kind words and for taking the time out of your day to share your experience! If there is anything we can help with in the future just let us know! I hope you have a wonderful day! :)
Ordered a custom phone case based on a photo I have. The case arrived and I thought the design was upside-down... but it turned out I had the image upside-down! Despite it being my mistake, they were super-nice about it and made me a new one. Very nice experience, and the case is lovely.
Hi Sherry, this is Shell with Collage.com. Thank you so very much for your kind words and for taking the time out of your day to share your experience! If there is anything we can help with in the future just let us know! I hope you have a wonderful day! :)
The software was SO easy to use, it came within a week, and is just perfect. I got the smooth fleece blanket as a gift, and I was worried that it would be too thin, based on other reviews, but it was not as thin as I was expecting. I decided to put a fleece backing on it anyway, and am crocheting the layers together. I am really nervous to wash this blanket though.
Hi Ellen, this is Shell with Collage.com. I love this photo! Thank you so very much for your kind words and for taking the time out of your day to share your experience! If there is anything we can help with in the future just let us know! I hope you have a wonderful day!:)
P.S. You can wash it in cold water on a delicate cycle and line dry or tumble dry it on low, and it will remain awesome! :)
Ordered on a Saturday the 15th and the website stated it would be delivered by the 21st, and it got to my home on the 18th in time for my boyfriends birthday which was the 20th. It was beyond beautiful and I was so excited I wanted to keep it for myself. Will definitely be usuing the site again and again! Very happy with this site definitely recommend. (:
Hi Mia, this is Shell with Collage. Com. YASSSS I'm so glad it got there on time! :) Thank you so very much for your kind words and for taking the time out of your day to share your experience! If there is anything we can help with in the future just let us know! I hope you have a wonderful day! :)
I Purchased a blanket using collage for the first time on Monday by Wednesday morning I received in the mail they did an amazing job with the photos and I know my daughters gonna love it when I give it to her thanks again guys definitely recommend this company definitely a five star! Catherine
Hi Catherine, this is Shell with Collage.com. Thank you so very much for your kind words and for taking the time out of your day to share your experience! If there is anything we can help with in the future just let us know! I hope you have a wonderful day! :)
Just want everyone to know how delightfully pleased I am with the Sherpa photo blanket I purchased. The pictures couldn't have been more accurate, (no blurs or fuzziness). My daughter is going to love this for her birthday which isn't until the end of March. I just want to give it to her now but I'll wait! The only not-so-bad review I have is that you were out of the "plush serpa" or I would have ordered that! THANK YOU so much.
Hi Debbi, this is Shell with Collage.com. Thank you so very much for your kind words and for taking the time out of your day to share your experience! If there is anything we can help with in the future just let us know! I hope you have a wonderful day! :)
During the past decade, I have had to depend on online chat assistance more times than I care to recall. Many of those interactions have been helpful, professional, and courteous. But, none compares to the expert, professional, invaluable and courteous assistance I received on collage.com's website from Ms. Leah Lewis. Her help was impeccable! She is a credit to her profession and worthy of high recognition. Thank you, Leah!
Hi Paul, this is Shell with Collage.com. I love this photo! Also I can't wait to share this feedback with our team and give a special shoutout to Leah! Thank you so very much for your kind words and for taking the time out of your day to share your experience! If there is anything we can help with in the future just let us know! I hope you have a wonderful day! :)
I ordered a puzzle made from family photos for an adoption shower. It came back wonderfully sturdy, glossy, cleanly cut, and in a nice box. I highly recommend the puzzles from Collage.com!
Hi Mary this is Shell with Collage.com. Thank you so very much for your kind words and for taking the time out of your day to share your experience! If there is anything we can help with in the future just let us know! I hope you have a wonderful day! :)
I just received my fleece blanket with photos of my girl who went to heaven to soon. I can't tell you how much this blanket looks so real and life like. Great quality and material. Great customer service, fast shipping. Photos very clear on front and back of the blanket.
I recommend Collage.com
Hi Cynthia, this is Shell with Collage.com. I'm so very sorry for your loss. I love this photo, what a beautiful dog! Thank you so very much for your kind words and for taking the time out of your day to share your experience! If there is anything we can help with in the future just let us know! I hope you have a wonderful day! :)
I ordered 2 fleece blankets for the most important people in my life. My son and daughter. I received them in just under a week and they are perfect! Soft and beautiful! Pictures are so clear! Best thing I've ever bought! Thank you so much!
Hi Sara, this is Shell with Collage.com. I loooove thee photos! Thank you so very much for your kind words and for taking the time out of your day to share your experience! If there is anything we can help with in the future just let us know! I hope you have a wonderful day! :)
I ordered a personalized mug & had it in about a week. I thought that was an awesome turn around & the quality was great. If I need anything personalized again, I'll be coming back here!
Hi Valerie, this is Shell with Collage.com. Thank you so very much for your kind words and for taking the time out of your day to share your experience! If there is anything we can help with in the future just let us know! I hope you have a wonderful day! :)
Orderedn 9 books for Christmas and just ordered 5 canvas wall prints. Quality & CS is a 5 just b/c I couldn't give a higher #! This is an amazing co to work with!
Hi Diana, this is Shell with Collage.com. Thank you so very much for your kind words and for taking the time out of your day to share your experience! If there is anything we can help with in the future just let us know! I hope you have a wonderful day! :)
Amazing to work with. High quality products and amazing customer service. Would recommend to my friends and family to use collage.
Hi Misty, this is Shell with Collage.com. Thank you so very much for your kind words and for taking the time out of your day to share your experience! If there is anything we can help with in the future just let us know! I hope you have a wonderful day! :)
I had a slow moment, & Shell from Michigan was such a blessing.
Helped me. I literally could not be more thankful!
Hi Kaitlin this is Shell with Collage.com. Aww you were a joy! :) Thank you so very much for your kind words and for taking the time out of your day to share your experience! If there is anything we can help with in the future just let us know! I hope you have a wonderful day! :)
I bought two customized iPhone cases for Valentine day's gift for myself and my girlfriend. After putting long time to customize my items, I found that the shipping cost is charged twice towards the total. Since I had to hurry up to get my stuffs on time before Valentine's day, I placed the order anyways. I thought they would come in one package, so I didn't understand why I had to pay two "shipping" fees. Thinking that they might come in a separate box, I contacted the customer service team via email. All they said was refer to the shipping policy, and then I read all the shipping policy. They state they charge $6 for additional item, but never specify why the cost doubles. I requested a refund for one shipping fee, and if they can't, I'd expect a reasonable explanation for why the shipping cost double, when an item is very light so there is no difference between shipping one or two cases. The customer team's attitude was condescending, patronizing, disrespectful, unprofessional and very disappointing. I felt as though they treat me like an ignorant as they said they are sorry I am unaware of their shipping policy. Honestly speaking, my tone was aggressive, but their attitude was not much different than mine. However, they are working as a customer service where customer's satisfaction and feedback matters most. The way they talked made me so furious enough to write this review. Also, I will take more actions and find all possible means to correct their system for shipping and make them acknowledge their deceitful shipping policy and apologize for malpractice. Honestly, I believe what they do in shipping like collect money as shipping when it is not actually used for it constitutes fraud, but no one has enough motivation to step up and raise a question because a couple of tens dollars doesn't motivate people enough to do something needed to be done, taking much efforts and time. But I'm furious and triggered enough by the worst service of their customer service, so I'm on it. I hope the justice be brought to this business and they spit out all profits made by fraudulent and dishonest shipping fees. I believe it is very little amount for individuals, but when they get stacked together, it should be enormous amount. Further, if all wrongful profits businesses like this made out of normal people like us are combined together, it might cost us hundreds of millions or possibly billions. So I felt like I had to do something, and writing this review is the first step. I call people's attentions to this issue and urge to take actions. By the way, I received the package today and as I expected they came together in a small paper bag. I am satisfied with the quality, but whenever I see this phone case the worst experience will come up in my mind.
Hi Yoon, this is Shell. I'm sorry you are unhappy with the shipping we charge. I wish we could lower the shipping costs, but unfortunately we are charged by our printers to ship them out as well, and cannot set the shipping differently at this time. I've passed your comments along in hopes that we can make it better in the future. Have a wonderful day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Chris, this is Shell with Collage.com. Thank you so very much for your kind words and for taking the time out of your day to share your experience! If there is anything we can help with in the future just let us know! I hope you have a wonderful day! :)