Yoon K.

I bought two customized iPhone cases for Valentine day's gift for myself and my girlfriend. After putting long time to customize my items, I found that the shipping cost is charged twice towards the total. Since I had to hurry up to get my stuffs on time before Valentine's day, I placed the order anyways. I thought they would come in one package, so I didn't understand why I had to pay two "shipping" fees. Thinking that they might come in a separate box, I contacted the customer service team via email. All they said was refer to the shipping policy, and then I read all the shipping policy. They state they charge $6 for additional item, but never specify why the cost doubles. I requested a refund for one shipping fee, and if they can't, I'd expect a reasonable explanation for why the shipping cost double, when an item is very light so there is no difference between shipping one or two cases. The customer team's attitude was condescending, patronizing, disrespectful, unprofessional and very disappointing. I felt as though they treat me like an ignorant as they said they are sorry I am unaware of their shipping policy. Honestly speaking, my tone was aggressive, but their attitude was not much different than mine. However, they are working as a customer service where customer's satisfaction and feedback matters most. The way they talked made me so furious enough to write this review. Also, I will take more actions and find all possible means to correct their system for shipping and make them acknowledge their deceitful shipping policy and apologize for malpractice. Honestly, I believe what they do in shipping like collect money as shipping when it is not actually used for it constitutes fraud, but no one has enough motivation to step up and raise a question because a couple of tens dollars doesn't motivate people enough to do something needed to be done, taking much efforts and time. But I'm furious and triggered enough by the worst service of their customer service, so I'm on it. I hope the justice be brought to this business and they spit out all profits made by fraudulent and dishonest shipping fees. I believe it is very little amount for individuals, but when they get stacked together, it should be enormous amount. Further, if all wrongful profits businesses like this made out of normal people like us are combined together, it might cost us hundreds of millions or possibly billions. So I felt like I had to do something, and writing this review is the first step. I call people's attentions to this issue and urge to take actions. By the way, I received the package today and as I expected they came together in a small paper bag. I am satisfied with the quality, but whenever I see this phone case the worst experience will come up in my mind.