Clearly

Update: Clearly mailed a case to me yesterday.
Original: I spent $238.35 on one pair of glasses. When I received it, I was surprised that the glasses had no case. I contacted customer service #1 right away and was told that she would put a request on my order. After half month, I still did not get either case nor update. Then I contacted customer service #2. I was told the same as service #1 which means that either the service #1 did not put in the request or no one took care of the request. I was told that I would be contacted within 24 hours, and now it is 48 hours still no feedback. Clearly pretended to solve the problem and let the return date expire.

I've been trying out all the different online retailers just to see what they're like. I find none of them have good products and good service.

My experience: Glasses arrived in good time, probably about a weak. One of the lenses is loose but hasn't popped out yet - it just squeaks and moves around when cleaning it.

Chat customer service: I waited so long for the chat to come back that I forgot and turned off my computer. Emailed CS, but they never got back to me.

Also with the lenses, I feel like the PD is off or something. One of my eyes gets sore when wearing the glasses.

I paid $100 more from an optical place, but I think the quality is more solid. (Comparing name brand to name brand, but not the same brand)

About me: I am a human who likes long backgammon matches on the beach.

I'd include proof of purchase, but I didn't get a receipt.

Ordered new contacts but realized that my old shipping address was on the receipt. Swiftly contacted customer service, told them about the issue, they said "no problem, we've changed it". Well, they didn't. Had to go to my old address to retrieve the item. Not fun.

Never again will I order from this company or recommend them to anyone. They sent me the wrong order with one tinted lens and the other normal, so if I wanted to see properly I had to walk around like a lunatic with one dark eye lens (i didnt even order tinted glasses). The shipping was late and they made me pay to send back the incorrect glasses. On top of all that the help agent made me purchase a new pair then hung up on me before i could finalize a refund. I could go on but they are just far too upsetting. *******% would not recommend ever, they'll just screw you over and hold your money hostage. And now I'm stuck blind and can't drive before I travel. So so so dissatisfied and disappointed

Purchased contacts online, deliver time was quicker than expected.
Problem is I ordered the wrong ones, my mistake, ordered box of 90 (3 boxes of 30) for each eye. Didn't realize it until I put the first contacts in. Called Clearly and explained the situation. They said no exchange on open boxes even though 4 of the boxes are unopened and they do sell contacts in orders of 30 Said they will give 15% off reorder, that's what I got on the original order. Their exchange policy is crap

I ordered some new glasses after my previous ones got scratched. Since my prescription was already on file I quickly browsed for frames that matches the dimensions I wanted and used the virtual try on feature with my phone. I'd love more choices for longer arm frames, but I found ones I liked, clicked order, and they came through really quickly, even during quarantine times. The frames are great and look very trendy. Much more affordable than my local glasses store.

Clearly has always provided me with great service. I have never had a negative experience with them. My contact lenses are shipped quickly and I usually receive my orders without delay (with exception to my last order, but that was due to the major flooding and landslides in B. C. which disrupted mail delivery). Clearly always advised me of any updates to my orders so I could track them. I highly recommend this company to my friends or to anyone in need of prescription eyewear.

This was my first time ordering glasses online.
I dealt with a rep and ordered 2 pairs. When I initially received the order, I thought this was such a bad idea since they hurt my eyes so badly.
I called customer service because I wanted to returned them. Upon review it was discovered that something went wrong with the prescription.
She helped me to return the first set and reorder correctly.
I just say the second attempt was great and I am very satisfied with my frame, prescription, fit and overall service.