Clearly

The delivery of my items was significantly delayed, causing inconvenience and frustration. Furthermore, I encountered difficulties in receiving responses from customer service, despite sending emails multiple times. This has only added to the overall frustration of the situation.

This is my first pair of glasses and I went into the store to try on a few pairs to see what style I liked. The person who was helping me was very charismatic and gave some helpful advice and was not pushy, which I really appreciated. They also sanitized every single pair of glasses after customers tried them on. The glasses also came sturdily packaged and a little earlier than the estimated shipment time and they've been holding up well. Overall a great experience.

This box isn't big enough for me to write out all the issues with regards to the current order I have with clearly.
DO NOT ORDER FROM THEM!
They do not know where anything is at. They will cancel two products but only tell you about 1.
They lie, lie and lie about what's going on with your order but apparently no one in their god forsaken company can cancel an order.
Truly disgusted with this experience and plan to tell every person I know who wears glasses/contacts.
Only offering coupons for the inconvenience. Right let's offer something that will never ever be used by me.
Oh and who ever decided to "upgrade" your system should be fired immediately.

I have been purchasing my glasses from Clearly since 2018. It used to be the cheaper option, but not any more. If you need anything stronger than a basic, standard lens then you are better off ordering from your Optrician. Clearly's lenses are now the same price as any regular glass store, and the good-quality frames are not discounted enough to make a difference. The sales never really apply to any of the higher-end frames. I used to love Clearly, but am now looking for other options.

My glasses arrived with the right lens popped out of the frame. Luckily I have a tiny screwdriver made for use with glasses and was able to open the frame put the lens back in and then replace the screw. All fixed. I don't blame Clearly, I know how shippers treat packages. The $25 C Shield does seem to help with cleaning and the transitions technology is great when I go outside. Fit is good, the virtual try on glasses feature means I picked ones that suit my face. I have recommended Clearly.ca to my family for their next pair of glasses.

Ordered contacts and was emailed that they were awaiting product and it would ship in a week, received a shipping notification next day and then product arrived a day later. I always order a month or two before I run out just in case but was pleasantly surprised at how quick it came, well packaged and undamaged. Prices are the best even beats Costco by a long shot.

Generally my experiences with Clearly are positive. Orders arrive quickly and their customer service is excellent. This time my order was delayed because they come from the UK which is fine. I just forgot and needed my contacts quickly so I ordered some that I knew would ship locally. And because I had to 2 orders they decided to wait and ship them together so I had to go 2 weeks with no contacts… which completely defeated the point of order the cheap, "get here fast" ones. Pretty disappointing but nothing I could about it. Just be aware of where your contacts are coming from! Lol. BUT. I will say that I previously had an allergic reaction to a pair I bought and they were amazing. I got store credit and they reached out twice to check in. That, if nothing else has made me a lifelong customer. So, a shipping delay I can forgive.

Awesome glasses! Durable as ive dropped them a few times and they were fine. The frame bends pretty easily though like the arms and nose piece etc but dont seem like they will break just bendy. They get fingerprints super easy cuz of the large lens but for what you pay its worth it! I love them so much super chic and comfortable they were delivered super fast!

Clearly projected my order delivery date for about a week out, however, due to supplier stock they ended up shipping it out about an extra two weeks later. No problem, Clearly informed me of the shortage and provided the shipping details and tracking information as soon as they were able to. They reimbursed a part of my order for the inconvenience all while remaining completely obtainable, professional and polite. I've been ordering from Clearly for over ten years and this is an example of why I am a repeat customer.

I like the look & feel of my new glasses very much. Clearly did a fantastic job.

I originally had some challenges getting my prescription info in line - but Clearly support reps helped me resolve all my issues, very quickly. I did not have any issues with the delivery at all. Either. The glasses came in fine, the packaging looked great, and they feel great.

Clearly services are exactly as advertised. I would highly recommend Clearly to anyone looking to purchase glasses online.

Two thumbs up!

Initially, I had problems with adjusting to progressive lenses. In truth, I had given up the idea of them and had settled for single vision glasses. But, Megan W at customer service noted in my review, that I was not happy with the progressives and invited me to return the glasses and they would not only replace them but ensure via photographs that I would be satisfied. Well, long and short of it, the glasses were replaced and all is well. After probably a dozen pairs of progressive, I finally got it right... Thank-you Megan W, your the best!