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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Fast, direct and overall a great pair of glasses the last 3 times I've Ordered
The glasses fit great and look great. I will definitely order from Clearly again. Thank you
Glasses came faster than expected… and they look great! They were a little loose on my face but other than that everything was great :)
The exchange for the previous pair I ordered couldn't have been smoother! And the new pair is absolutely perfect
I love my new glasses, first time ordering them online... i really like to be able to "try" them on feature. I highly recommend
Thank you so much for this review, Michelle. We really appreciate you being a customer. We're here for you anytime and please don't hesitate to let us know if there is anything more we could do to reach the 5 star rating! - MW
Simple, straight forward, very happy with the glasses I received and at a terrific price. I recommend this company!
First time I have used Clearly. Will definitely use them again. Prescription seems perfect! Delivery was fast and efficient!
It was very good quality and timely delivery was what I received from my clearly order
Ordered 2 pairs, one for distance/sunglasses & one for reading outside/sunglasses; pleased wth the ones for driving, still too cold to test the reading ones
Thank you so much for this review, Carrie. We really appreciate you being a customer. We're here for you anytime and please don't hesitate to let us know if there is anything more we could do to reach the 5 star rating! - MW
Love Clearly. Been buying from them for a few years now and couldn't be more satisfied with the quality, service and price. Delivered right to my door! Fast too!
I'm very happy with my new glasses. They arrived more quickly than I expected.
Excellent service. I had placed a large order and was contacted to make sure everything was correct. Once I had confirmed order was correct Clearly went ahead with order. My daughter in law and myself couldn't be happier with our glasses.
Good on the ordering and delivery. Having some trouble with one eye adjusting, went to the optometrist again, not sure what's wrong.
15 years of great service and great prices.
We're so sorry to hear this, Gary! We definitely don't want to leave you with a pair you can't wear, and we'd love the chance to investigate and provide further support on this! A member of our customer care team will be reaching out to you shortly to provide further support. Please keep an eye on your email inbox. - MW
Got my glasses and I can't see out of them! Even tho it's my brand my script! Tried to return to get fixed but won't because it was a sale!
I love the glasses on me but it sucks I can't see out of them! I tried wearing them for over a week and wouldn't adjust at all!
We're sorry to hear that you've been experiencing so many issues with the vision in your new pair of glasses! We want to help so you can fully enjoy your glasses as soon as possible, and a member of our customer care team will be reaching out to you shortly to provide further support. - MW
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
Thank you so much for this review, Roz. We really appreciate you being a customer. We're here for you anytime and please don't hesitate to let us know if there is anything more we could do to reach the 5 star rating! - MW