I broke my glasses and was worried about replacing them due to the cost. I soon realized they were actually cheaper in price than my first purchase and they shipped right away. Thanks so much Clearly.
I ordered a pair that were much too big, but managed to find another pair that turned out to fit pretty well, and that I'm happy with. Not sure I'll be able to order more pairs though, because there don't seem to be many options of smaller frames (I have a very narrow face).
Fantastic experience from choosing a frame to prompt deliver. No surprises with frame quality, fit and lens prescription. Peace of mind with their return policy. I will definitely order my next pair of readers from Clearly.
Products were just as expected. The metallic frames are a bit frail but overall I'm extremely pleased with the rapid delivery (received them a week after placing the order) and the quality of the frames and lenses. Will likely order some sunglasses from here as well! I got two pairs for approx. 200 dollars!
I received part of my order but part was forgotten. I called customer service and apparently they will ship the rest soon. First time ever there has been this issue. Look forward to receiving the rest.
We're terribly sorry to hear this Sandi! We'll be investigating this further, and reaching out to you directly regarding the status of your shipment. Thank you for your patience and understanding. - Team Clearly
Everything was smooth and easy, my glasses arrived early and I love them! The ordering process was simple and there were so many different options to make sure I was getting the most out of my money. I'll definitely be ordering from clearly again in the future when it's time for a new pair!
Clearly glasses are always exactly what we expect. High quality and a good price. Quick shipping means fewer headaches both literally and figuratively. We bought glasses for my daughter this time and they fit her perfect.
Hi Amanda, thanks so much for your review! We really appreciate you sharing such thorough feedback, and we hope to 'see' you again soon! -Team Clearly
Clearly never disappoints me! The shipping is super fast, I'm always impressed despite ordering from here regularly. The customer service is friendly and quick to resolve any issues and of course the products are great quality!
For the price, these glasses are great! They came on time, they were packaged nicely and there's no problems with the prescription lenses! Not to mention, the frame is fairly sturdy, too. I definitely recommend these.
The glasses were exactly what my daughter was looking for. They looked exactly like the online photos and fit perfectly without adjustments. The shipping was fast as well. We will definitely be shopping with Clearly again!
Please do not use Clearly. They can't even send a correct receipt to you.
What I need is just a receipt with a correct total amount. But Clearly failed to do so even after a month. I've reached more than five customer support in the previous month and no one can solve it for me. They do not care about what you are encountering. Two of them even guaranteed me the next receipt would be correct, unfortunately it never happen. While all CS claimed that they've submitted a ticket to the billing department requesting a receipt with a correct amount, the billing department continued to send me the incorrect one for more than four times.
Had no issue ordering my contacts got a 6 month supply and haven't had an issue had to wait a few days for shipment but that is to be expected when ordering online came in the day they told me it would 10/10 experience
Thank you so much for your great review, Ryan! We truly appreciate it and we're glad to hear that you enjoyed your experience with us. Please don't hesitate to let us know if there is anything more we can do to make your experience even better! - Team Clearly
I have been obtaining my contact lenses from Clearly for many years now and I would not purchase them anywhere else. The service is reliable and speedy! I have had no issues with any of my orders to date.
Keep up the great work!
This is my first time ordering glasses online. I was apprehensive with how they would turn out, especially since I would be measuring the distance between my pupils on my own in the mirror but my two pairs turned out amazingly well! The fit amazingly, sit comfortably and I can see just fine. The arm on one of my pairs is a bit loose but that can be easily fixed. I'd definitely order from here again.
I've ordered from you guys a couple of times, and my last time I ordered, all four glasses we're just too big for my face. Even though that was my mistake I was so thankful that the company has a great return policy. This time I looked at every measurement and the glasses that I got were absolutely perfect. For someone who is self-employed and doesn't have insurance to cover eyewear, clearly contact is saving grace for me.
Quick. Easy. Good price point. Even tried the clearly brand dailies and they were comparable to the Dailies Total for moisture retention. I have extremely dry eyes and was able to wear them for 8 hours without needing eye drops.
Well designed website, easy to navigate. Compiles all your prescription data. Prompt and helpful online assistance. Great variety of frames and a tool that allows you to view them on your face. Excellent prices. Well packaged and fast delivery. Recommended
I got the clearly basics frames and, while they don't feel as sturdy as more expensive brands, they are super cute and very comfortable. I clean them carefully and they've been great so far. It took my eyes a bit to get used to the new frames (eye strain) but it's levelled out and they are great now. I got the blue light filter and the anti-smudge coating and would buy those lens modifications again in the future.
Product is fine and price is good, but the ordering is a pain. The website doesn't work well and the last few times I've placed orders I've had to do it by phoning in. It's just a hassle and I probably won't bother again if they don't fix it. It has been going on for more than six months. I've tried reporting it to the company but they don't really seem to care. Perhaps when they start losing customers they'll fix it.
What a terrible experience, Dan! We're truly sorry to hear that it's been so complicated to place your last few orders, and we'd love the chance to investigate this further with our IT department. A member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly
I designed glasses using their coupon code. Unfortunately, the coupon code did not work. I asked customer service for assistance. They did not offer any solutions but instead said that my glasses (which fit my face based on my pupil distance) were "oversized" so they wouldn't honour the discount or even be willing to provide any other type of discount. Stay away.
Overview
Clearly has a rating of 2.8 stars from 5,200 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and long time. Clearly ranks 5th among Contact Lenses sites.
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- Vancouver, British Columbia, Canada
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Business History
We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review! We really appreciate the feedback, and we're glad to hear you have a pair of glasses you're pleased with! We're adding new frames to the website almost weekly--so we hope you can find something in your size range soon! We also have the Size Filters on the main Glasses page to help you find glasses within your ideal size range. If there's anything we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly