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How would you rate Clearly?
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Canada
1 review
0 helpful votes
Follow Jessamine Coral O.
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Best Price
June 17, 2021

These contacts are the best price I've found and great quality. They are a bit softer than the other monthly contacts I've had before, so they're more bendy which makes them slightly more finicky to put in but easier to take out. The only thing to note is you have to check the prescription on each contact if you have a different measurement on each eye or an astigmatism as they don't mark the box as left or right eye.

Date of experience: June 17, 2021
Canada
1 review
0 helpful votes
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I have been a customer for many years and I have ordered plenty of glasses from Clearly. The selection, price and quality are bar none. You won't be disappointed. Customer service is fantastic and always willing to assist if needed.

Date of experience: January 11, 2022
Canada
1 review
0 helpful votes
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Good
October 8, 2020

They are very good and effective. Would recommend. They also become dry after 2-3 hours, I carry eye drops at work just to make sure I'll be fine. I just wish they would stay moist longer, else everything is perfect.

Date of experience: October 8, 2020
Canada
1 review
0 helpful votes
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Contact Lens Delivery
April 21, 2021

What can I say but Wow! I ordered contact lenses and received the standard email describing the time frame for delivery. Imagine my delight & surprise when my contacts were at my door within 24 hours. Great service, great product!

Date of experience: April 21, 2021
Canada
2 reviews
0 helpful votes
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Better than I thought they'd be
November 1, 2020

In the 1980's I had violet lenses but they were very bright -like laser beams. They were So unnatural that I was embarrassed to wear them. I thought I'd try these "splash of colour" lenses for fun. When I saw them still in the package, they looked pretty bright and I was disappointed.
Tried them on Halloween so if they were too much, it didn't matter.
I LOVE THESE! Its just enough that you don't look googly eyed and sci-fi. Just enough colour to make a difference but not look completely unnatural. I could wear these to work.

Date of experience: November 1, 2020
Angela C. Clearly Rep
over a year old

Wow! We're thrilled to hear that the 'Splash of Colour' lenses worked out so well for you Lynette! That's great feedback! Thanks so much for providing it for us! We're definitely looking forward to 'seeing' you again real soon! If there's anything we can do to help make this great 4 star review and even better 5 star review, please feel free to reach out! - Team Clearly

Canada
1 review
5 helpful votes
Follow Rhy K.
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Long shipping times
April 2, 2020

They say 97% ship within 10 days, i have now waited over 16 days and its 3 days late for the delivery promise, and they still have not shipped. It took customer service 5 days to respond to me, and they said "we try our best to ship it asap."
I dont recommend this website at all.

Date of experience: April 2, 2020
Canada
1 review
0 helpful votes
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Excellent Deal
April 28, 2021

This was my first time buying prescription glasses online. Needless to say, I was nervous, but have to confess, the process to choose, try (virtually) and order was surprisingly smooth and easy. I was also slightly anxious about the quality of the frames and lenses, not having "touched" and "felt" them in a store.
When the glasses arrived, very fast, I may add, I was impressed with the quality from Clearly.ca and given the value for money, don't think I will go back to buying glasses the old way!

Date of experience: April 28, 2021
Canada
1 review
0 helpful votes
Follow Alicia O.
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Clearly had transformed my experience as a glasses and contact lens wearer. I don't feel the pressure or insecurity of shopping at the over-priced optical stores. I feel confident with clearly that my purchase will always arrive fast, and if I have issues, I know Clearly will have my back and correct any fault on their part. Thanks Clearly!

Date of experience: July 18, 2021
Michigan
1 review
0 helpful votes
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Easy process & great glasses!
December 16, 2021

Ordering was very easy, once you have picked what you want. Hardest part is picking what you want as there are so many great choices! Glasses arrived quickly, fit perfectly and are exactly what I expected from the pictures. The cost was so much cheaper than anywhere else! This will be my go to place for glasses. Thank you!

Date of experience: December 16, 2021
Canada
2 reviews
0 helpful votes
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Easy online service that is fast and easy. I just filled out my prescription, made my payment and my contact lenses arrived within the week in my mailbox. So convenient and affordable for a modest single income. Love it and definitely would recommend this company to anyone.

Date of experience: July 8, 2021
Canada
1 review
1 helpful vote
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Making shopping for glasses fun!
August 26, 2020

I have been a long time Clearly customer and never had any issue. The prices are fair and try on mode is pretty cool to see how the selected glass would look on me! Even in the pandemic shipping was fairly fast and on time. Highly recommended.

Date of experience: August 26, 2020
Jane S. Clearly Rep
over a year old

Thanks so much for your review, Tarik! We really appreciate the feedback, and your continued support over the years! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Very pleased!
January 16, 2022

Was super skeptical about ordering glasses online, especially since smaller frames look silly on my face. I measured my current frames and looked at the measurements offered for each pair of glasses. It was super convenient that Clearly offers this. I was very pleasantly surprised that I paid this little for glasses and received more than I could have asked for!

Date of experience: January 16, 2022
Canada
2 reviews
0 helpful votes
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Excellent and Fast Service
March 29, 2022

First time ordering and had a wonderful experience!
The website was easy to navigate; I loved the 'try on' feature. I ordered two pairs of glasses both with C-Shield- it's amazing how easy these glasses are to keep clean.
Will definitely be ordering again in the future.

Date of experience: March 29, 2022
Canada
1 review
0 helpful votes
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Spectacular as always!
March 6, 2022

I ordered when I put in my last pair and my new lenses showed up in two days. I was shocked cause I believed they would take much longer. Again proven wrong by a company that believes and proves customer service is paramount. Thank you very much!

Date of experience: March 6, 2022
Canada
1 review
0 helpful votes
Follow Alicia P.
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Recommend for children or very small face
February 10, 2022

These glasses are beautiful, well made and sharp looking! Unfortunately they are way too small for my face. I used the 'my fit' option and ordered 2 pairs of the same brand but different styles... please ensure if you do this you pay close attention to the sizing as the my fit does not take this into account. Clearly went above and beyond to ensure that I was happy with my purchase, I worked with a Customer Service Manger and they were able to help me with my return and replacement. I am extremely satisfied with my replacement pair as well. Great customer service and great product. Thank you!

Date of experience: January 11, 2022
Samuel H. Clearly Rep
over a year old

We're so sorry to hear that you didn't have the best experience with the sizing of your new pair, Alicia, and that there was an issue with our MyFit feature. We'd love the chance to help further with this, and make things right for you so you can enjoy a pair that will be a better fit. A member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly

Canada
1 review
0 helpful votes
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No more orders from me
July 20, 2021

The past 3 times I have ordered contacts from the site, the delivery was beyond sub par... I am going back to my previous supplier. The very minimal cost difference is so worth the ability to have contact lenses in a week, verses the 3-5 or more that I have experienced with clearly... at first it was great years ago. But I am done

Date of experience: July 18, 2021
Canada
1 review
0 helpful votes
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Order delayed but great service!
August 22, 2021

Ordered May 1 and final delivery was received July 27. Customer Service was able to get a rush/interim shipment to me so that I had a few sets of contacts to keep me going until the full order arrived. Received regular updates.

I work in transportation/logistics so I understand all about the 2021 global shipping delays. Great service, given the circumstances. Would order again!

Date of experience: August 22, 2021
Megan W. Clearly Rep
over a year old

Thank you for your review, Carolyn! We are however sorry to hear of the delays encountered while having your order processed. We know the products we provide are a critical part of our customer's everyday lives, and we understand timeliness is so important when you're relying on our product in order to see so we do thank you for your patience and understanding on this. If there is anything further we are able to assist you with, please do not hesitate to reach out. - Team Clearly

Canada
1 review
0 helpful votes
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Out of Stock Issue
August 9, 2021

Reordered my contacts, with expedited shipping. When I didn't receive, did a follow up, and was told my left eye was out of stock, and they had to order (left eye is -11) Had to wait again. Was given a shipping credit. Received notification that FedEx would deliver on Tuesday, by end of day. Did not receive, until the following day.ran a day. Have never had to wait before... you should keep stock of high powered lenses, as I'm sure I'm not the only one.

Date of experience: August 9, 2021
Canada
1 review
2 helpful votes
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Perfect
November 10, 2020

I needed a new pair of glasses and with my insurance not renewing until January there is no way I could afford to replace my glasses for a second time this past year so I figured I would try clearly.ca and I will going this route from now on. The process is easy to use and super affordable. I went with super cheap frames just to hold over for now but I actually love them! With small kids easily replaced glasses is a huge advantage.

Date of experience: November 10, 2020
Eleni B. Clearly Rep
over a year old

We're always looking for more ways to make glasses and vision affordable and accessible (especially key when there are small children in the mix!) and we're delighted to hear you love your new pair! - Team Clearly

Canada
1 review
0 helpful votes
Follow Stephanie W.
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Decent for what you are paying
February 10, 2022

The glasses don't last that long. A few months and they end up not really fitting your face anymore, they tend to slip off whereas before they were snug. But they are cheap so I won't complain. They do the job around the house, I just don't wear them outside.

Date of experience: January 11, 2022
Megan W. Clearly Rep
over a year old

We're truly sorry to hear that you new pair of glasses is not the best fit, Stephanie! We don't want to leave you with a pair you can't wear, and we'd love to help! A member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly

Overview

Clearly has a rating of 2.8 stars from 5,200 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and long time. Clearly ranks 5th among Contact Lenses sites.

service
232
value
233
shipping
238
returns
100
quality
231