I was excited to get these contact lenses but when they came and i used one, I found the contacts very uncomfortable and i could not manage it so I wont be using the rest of the remaining product.
Expected shipping to be over 1 week by the system. I was slightly upset.
However, I received my order in under 3 days. Unbelievable! British Columbia to North York in 3 days! Fantastic
They came in a cool box and both pairs of glasses were each in a sleeve. They fit perfectly and I've gotten so many complements on my awesome frames! Thanks so much Clearly
Our Clearly account has an easy to renew feature. I simply click on who's contacts are up for renew and renew.
I then receive a confirmation email and within a few days the order has arrived.
It was very convenient to order online and be able to find the brand of contacts I use. Was delivered in food time and good packaging. Happy with the service and will for sure use again.
I have used clearly since before shopping online for glass and contacts was popular. It has been a lifesave for me as I work long hours and don't always have a lot of spare time to shop.
I decided to return the glasses, but everything about the purchase and return process was very easy. I will definitely be purchasing a different style in the near future.
Hi Allison! Thank you for the rating and review! We're delighted to hear this! We want to make sure the entire process from choosing, to ordering and receiving your products is as easy as possible for all our customers! We're looking forward to 'seeing' you again real soon! - Team Clearly
Great customer service. Had an issue with my first delivery and the customer service representative who I dealt with was amazing! Received my replacement order So Fast!
Thank you!
I love these glasses! Great quality! I would definitely recommend them. They are a bit more on the pink side then I expected but I really like the look.
Thanks so much for your review, Danielle! We really appreciate the feedback. If there's anything we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly
The communication was very good, and I was kept up to date as to the status and location of my eyewear. I've been using them since without any issues!
My new glasses are great. I really like the shade of blue and have gotten numerous compliments and the fit is great. Really fast service as well, thank you.
The batch before this one was bad and made me question my prescription until my new box arrived and I realized it was just a defected box. Money wasted!
Hi Jessica, thank you for your feedback. We are so sorry to hear of this inconvenience! We will be reaching out to you directly to make things right - please keep an eye on your inbox! - Team Clearly
We had a very positive experience. We placed an order at the store. Emily was very helpful with her advice and with tips. The glasses came sooner than promised.
Hi Ganesh, thanks so much for your feedback and kind words! We'll be sure to pass them on to the retail team. If there's anything else we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Every communication i have had with your office has been excellent. It is such a welcome response. I am a happy to do business with you again and again.
We're thrilled to hear that Lorna! Thanks for the excellent review, and feedback! We'll be sure to pass this along to our entire customer service team for you as well! We look forward to 'seeing' you again real soon! - Team Clearly
Your staff are wonderfully helpful THANKS!
I have been visiting your website and your store on Robson St. Vanocuver for the past several years.
Which means we are very happy with your services.
Hi Nasreen, thanks so much for your review! We really appreciate the feedback and kind words, and we'll be sure to pass them on to the retail team. We're looking forward to 'seeing' you again soon! -Team Clearly
Visited a Clearly store, was a seamless experience start to finish, and wearing their branded glasses now, they're fine and the price point was perfect.
Hi Michael, thanks so much for your review! We really appreciate the feedback, and will be sure to pass the kind words on to our retail team. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Shopping was really easy, we found the contact lenses we usually buy and we are extremely happy with everything: price, service, quality and fast delivery!
Very happy, service is great, price is right, fast delivery. E-mails throughout process is very helpful.
I will continue to order my contacts through clearly.
It was a very quick and perfect fit type of experience i received. Everything was delivered within few days perfect, great customer service experience too.
Clearly was outstanding service! Some of the best customer service I've had in years. Thank you to the Clearly leadership team for empowering their employees.
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
Clearly has a rating of 3.3 stars from 5,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clearly most frequently mention fast delivery, customer service and contact lenses. Clearly ranks 5th among Contact Lenses sites.
Thank you for your feedback, Chiamaka. We're sorry to hear that these contact lenses are not working out. We'd like to take a closer look and see how we could help! Someone from our customer care team will be in touch shortly. - Team Clearly