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How would you rate Clearly?
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Canada
1 review
0 helpful votes
Follow Chiamaka D.
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Uncomfortable.
July 14, 2021

I was excited to get these contact lenses but when they came and i used one, I found the contacts very uncomfortable and i could not manage it so I wont be using the rest of the remaining product.

Clearly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 14, 2021
Isabella D. Clearly Rep
over a year old

Thank you for your feedback, Chiamaka. We're sorry to hear that these contact lenses are not working out. We'd like to take a closer look and see how we could help! Someone from our customer care team will be in touch shortly. - Team Clearly

Canada
1 review
0 helpful votes
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Excellent service
June 16, 2021

Expected shipping to be over 1 week by the system. I was slightly upset.
However, I received my order in under 3 days. Unbelievable! British Columbia to North York in 3 days! Fantastic

Date of experience: June 16, 2021
Texas
1 review
0 helpful votes
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Received my glasses!
October 8, 2020

They came in a cool box and both pairs of glasses were each in a sleeve. They fit perfectly and I've gotten so many complements on my awesome frames! Thanks so much Clearly

Date of experience: October 8, 2020
Canada
1 review
0 helpful votes
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Easy to renew and fast delivery
July 14, 2021

Our Clearly account has an easy to renew feature. I simply click on who's contacts are up for renew and renew.
I then receive a confirmation email and within a few days the order has arrived.

Date of experience: July 14, 2021
Canada
1 review
0 helpful votes
Follow Inge L.
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Convenient and good quality.
September 6, 2020

It was very convenient to order online and be able to find the brand of contacts I use. Was delivered in food time and good packaging. Happy with the service and will for sure use again.

Date of experience: September 6, 2020
Canada
1 review
0 helpful votes
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Always Awesome!
September 3, 2021

I have used clearly since before shopping online for glass and contacts was popular. It has been a lifesave for me as I work long hours and don't always have a lot of spare time to shop.

Date of experience: September 3, 2021
Canada
1 review
0 helpful votes
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Purchase and Return Process
October 11, 2020

I decided to return the glasses, but everything about the purchase and return process was very easy. I will definitely be purchasing a different style in the near future.

Date of experience: October 11, 2020
Angela C. Clearly Rep
over a year old

Hi Allison! Thank you for the rating and review! We're delighted to hear this! We want to make sure the entire process from choosing, to ordering and receiving your products is as easy as possible for all our customers! We're looking forward to 'seeing' you again real soon! - Team Clearly

Canada
1 review
0 helpful votes
Follow Caroline W.
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Great Service
July 25, 2021

Great customer service. Had an issue with my first delivery and the customer service representative who I dealt with was amazing! Received my replacement order So Fast!
Thank you!

Date of experience: July 25, 2021
Canada
1 review
1 helpful vote
Follow Danielle V.
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Great glasses
August 27, 2020

I love these glasses! Great quality! I would definitely recommend them. They are a bit more on the pink side then I expected but I really like the look.

Date of experience: August 27, 2020
Jane S. Clearly Rep
over a year old

Thanks so much for your review, Danielle! We really appreciate the feedback. If there's anything we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
Follow Goryoun K.
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Perfect!
May 30, 2021

The communication was very good, and I was kept up to date as to the status and location of my eyewear. I've been using them since without any issues!

Date of experience: May 30, 2021
Canada
3 reviews
0 helpful votes
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Love them!
April 2, 2021

My new glasses are great. I really like the shade of blue and have gotten numerous compliments and the fit is great. Really fast service as well, thank you.

Date of experience: April 2, 2021
Canada
1 review
0 helpful votes
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Bad batch!
June 5, 2021

The batch before this one was bad and made me question my prescription until my new box arrived and I realized it was just a defected box. Money wasted!

Clearly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 6, 2021
Isabella D. Clearly Rep
over a year old

Hi Jessica, thank you for your feedback. We are so sorry to hear of this inconvenience! We will be reaching out to you directly to make things right - please keep an eye on your inbox! - Team Clearly

Canada
1 review
0 helpful votes
Follow Ganesh K.
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Smooth experience
September 1, 2020

We had a very positive experience. We placed an order at the store. Emily was very helpful with her advice and with tips. The glasses came sooner than promised.

Date of experience: September 1, 2020
Jane S. Clearly Rep
over a year old

Hi Ganesh, thanks so much for your feedback and kind words! We'll be sure to pass them on to the retail team. If there's anything else we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
2 reviews
0 helpful votes
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You guy are wonderful. Thanks for the great service
November 26, 2020

Every communication i have had with your office has been excellent. It is such a welcome response. I am a happy to do business with you again and again.

Date of experience: November 26, 2020
Angela C. Clearly Rep
over a year old

We're thrilled to hear that Lorna! Thanks for the excellent review, and feedback! We'll be sure to pass this along to our entire customer service team for you as well! We look forward to 'seeing' you again real soon! - Team Clearly

Canada
1 review
0 helpful votes
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Great!
September 10, 2020

Your staff are wonderfully helpful THANKS!
I have been visiting your website and your store on Robson St. Vanocuver for the past several years.

Which means we are very happy with your services.

Date of experience: September 10, 2020
Jane S. Clearly Rep
over a year old

Hi Nasreen, thanks so much for your review! We really appreciate the feedback and kind words, and we'll be sure to pass them on to the retail team. We're looking forward to 'seeing' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Solid experience even in pandemic times
August 19, 2020

Visited a Clearly store, was a seamless experience start to finish, and wearing their branded glasses now, they're fine and the price point was perfect.

Date of experience: August 19, 2020
Jane S. Clearly Rep
over a year old

Hi Michael, thanks so much for your review! We really appreciate the feedback, and will be sure to pass the kind words on to our retail team. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
Follow Sonja K.
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Really happy
September 4, 2021

Shopping was really easy, we found the contact lenses we usually buy and we are extremely happy with everything: price, service, quality and fast delivery!

Date of experience: September 4, 2021
Canada
1 review
0 helpful votes
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Excellent fast service
February 17, 2022

Very happy, service is great, price is right, fast delivery. E-mails throughout process is very helpful.
I will continue to order my contacts through clearly.

Date of experience: February 17, 2022
Canada
1 review
0 helpful votes
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Contact lenses
August 23, 2021

It was a very quick and perfect fit type of experience i received. Everything was delivered within few days perfect, great customer service experience too.

Date of experience: August 23, 2021
Canada
1 review
0 helpful votes
Follow Maggie K.
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Outstanding service!
July 22, 2021

Clearly was outstanding service! Some of the best customer service I've had in years. Thank you to the Clearly leadership team for empowering their employees.

Date of experience: July 22, 2021

Overview

Clearly has a rating of 3.3 stars from 5,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clearly most frequently mention fast delivery, customer service and contact lenses. Clearly ranks 5th among Contact Lenses sites.

service
233
value
234
shipping
238
returns
100
quality
231