I have ordered several pairs of glasses over the years always amazed with the quality and great customer service and the price. Thanks Clearly Contacts
Great shape my glasess, but the screws were made too short for the lense frame. One of the screws came off, so i had to replace it with an old eye glasses screw.
I reordered my contact lenses. Everything was easy. Only thing I wish is when I select my items it would stay on page to select more. You select one item and it takes you straight in the cart.
Had a great experience buying glasses from clearly, it was quick and easy, one pair had a bit of a defect but they replaced them immediately and I had the fixed pair with in a week or so
Hi Don, thanks so much for the great review! We truly appreciate your feedback! We want our customers to love the products they receive from us, so we're glad to hear our customer service team was able to help make things right for you! We look forward to 'seeing' you again real soon! - Team Clearly
The order came and was what expected. The frame selection on video online is a bit difficult to judge and I ended with pair to return. NO problem with return or refund and my second pair work well.
Thanks so much for your review, Janice! We're so glad to hear you're enjoying your second pair of glasses! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Customer service was great and delivery was quick. I put in the wrong prescription by mistake and I was able to make an exchange quickly and easily without any hassle or inconvenience.
I felt I was kept in the loop for information! I have not tried the contact lenses yet, however it is the brand I always get so I'm sure they are fine
I called customer service about my order because there was some confusion on my side, and they were extremely helpful and kind. I had a great experience and wish all customer services were like this!
Hi Melody, thanks so much for the review! We really appreciate the feedback, and will be sure to pass the kind words on to the team. If there's anything we can help with, please feel free to reach out! We hope to 'see' you again soon! -Team Clearly
This company is excellent to deal with. I had problems with 2 different pairs of glasses I got and they took them back and issued a credit, no problems, no delays. Would highly recommend them.
Hi Joan, thanks so much for your review! We really appreciate you sharing your experience and feedback. If there's anything else we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly
I ordered my contacts and the confirmation email stated that my order will not be delivered for about 4 days (which was 100% fine) and it got delivered within 2 days! I was super pleased
I accidentally left ordering more contacts late until just before i had to leave on vacation. They arrived quickly, so i had them in time and didn't have to go the whole vacation without contacts.
I cannot speak highly enough of Clearly!
Twice I made a mistake on my order and and they still came through!
I'm very happy with my glasses and highly recommend clearly for your eyewear needs:-)
I ordered a pair of graduated lens glasses - could not see with them. They replaced with a different pair with a larger frame as apparently the first pair couldn't accommodate a graduated lens (nobody said a word about that before), then I was asked for the focal length, which after consulting my optometrist I was advised that was on the prescription - apparently someone couldn't read a prescription. After receiving the second pair, I was only able to see distance if my chin was essentially on my chest and I looked through the very top, close distance was good to 3 feet, needless to say the second pair was of even less use than the first. When I contacted customer service, I was told to return the glasses and they would issue a refund. I returned the glasses and was contacted by customer service and advised they were the wrong glasses and said what frame was returned (the name of the first pair of glasses), when I advised her of that, she promptly hung up.
In summation - if you have money to throw away, these are the people to deal with!
What a terrible experience! We're truly sorry to hear about what happened! We're really concerned to hear that there was such an issue with the return of your glasses, and we'd love the chance to help further. A member of our customer care team will be reaching out to you shortly. - Team Clearly
I am very satisfied with both pairs of glasses. The delivery was a bit slow (slightly over a month) on one pair- but still satisfied with the experience
Thank you for your review and feedback. We truly appreciate it! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us on our Live Chat or at 1-866-414-2326! - MW
I needed contacts and these workers mere the best available price for good quality. I knew they would be good quality because I had previously worn this brand.
I am usually happy with the delivery time with clearly contacts but the last time seemed to take extra long.
Give yourself a couple of weeks for delivery.
Thank you for sharing your experience with us, Joan. We apologize for the delay with your order, we greatly appreciate your patience! - Team Clearly
I love ordering my contacts from Clearly they are affordable and the delivery is pretty swift! The package is secure and overall my go to for eye needs!
The order was received promptly and efficiently. The contacts are great, I've been using the same ones for years. I also enjoyed the gummy bears in the box!
I've been ordering contact lenses from Clearly for years and the process was always easy and the shipping very quick. In December, I ordered contact lenses and it kept showing a shipping delay. I contacted Clearly and they told me it was a supply issue and to wait another two weeks. After over two months of waiting, I visited my optometrist and was told the brand had been discontinued for months. I got a refund but was very unhappy that I had waited for nothing while Clearly held my payment. I decided to give them another try. I ordered contacts, received no confirmation and no estimated shipping date. I do wear a toric lens which is sometime a special order but has always been quick with Clearly. I followed up on the chat and they could not provide an estimated shipping date. I asked for a refund and was told my refund would take up to 10 days due to system access. I've placed the order elsewhere and will not order from Clearly in the future. The people at the contact centre have always been helpful but the quality of service and availability has declined dramatically in the last year.
The contacts took two weeks to ship - the price is virtually the same had I ordered from my optometrist- $5 savings - but took a long time to arrived.
What a disappointing experience! We're truly sorry this happened! We'd love the chance to look into this further and provide support, and a member of our customer care team will be reaching out to you shortly. - MW
Overview
Clearly has a rating of 3.3 stars from 5,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clearly most frequently mention fast delivery, customer service and contact lenses. Clearly ranks 5th among Contact Lenses sites.
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- Vancouver, British Columbia, Canada
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Business History
We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jamie, thank you for your review and feedback, we truly appreciate it, and we'll be sure to pass this along to the rest of the team for consideration and review! We look forward to 'seeing' you again real soon! - Team Clearly