I was worried about buying glasses online without being able to physically try them on but the process was quick and easy. They are a bit loose but I love the glasses wear them all the time.
I ordered the wrong type of lens for my glasses. I was able to return them without a problem and get the type I really wanted. The reps were patient with my questions and confusion. Thank you.
I was skeptic at first but for the cost I thought "what the heck" and I was totally happy and satisfied with your product. I love my new sunglasses and will order again. Thank you so much!
I love my recent order! It came within a few days and it was exactly what I was looking for. You can't beat the prices. I love how easy everything was. I definitely will be ordering again!
After receiving 1st pair and was very satisfied decided to order another. 2nd pair are also great. Now I have a pair for whatever I wear. Thanks Clearly.
Hi Kelli! Thanks for the awesome review! You know what they say, 'for every great outfit, there's a great pair of frames to complete it!', and we're so glad to have been able to help with this! We look forward to 'seeing' you again real soon! - Team Clearly
This is my second pair of glasses I've purchased from Clearly. I love that I was able to get reasonably priced eyewhere that is fashionable and great quality.
The delivery was fast, I had a good experience with the dailies, now I am trying the monthly and I don't think my eyes like it however I was able to purchase the trial one pack so I can easily switch back to dailies
All aroung good service and product but as a returning customer it is unfair that there is a better "new customer"discount, like I am being punished for returning...
Hi Perry! Thanks so much for the review and feedback. We really appreciate your continued support for us, as well as your multiple orders over the years! We've had a loyalty program in the past, but have since discontinued it, while we reevaluate and organize an even better program for customers like you! In the meantime, we recommend checking www.clearly.ca/coupon-codes to ensure you're using the best code for your order! We'll be sure to pass along your feedback! If there's anything else we can help with, please feel free to reach out. We're looking forward to 'seeing' you again soon! -Team Clearly
Clearly fraudulently charge on my credit card the other day. Never used that site. Never bought contacts (no do I wear it). Screw you Clearly, had to cancel my credit card because of you.
We're so sorry to hear about this experience. This must be a very stressful and frustrating time for you. Please be assured that we only authorize or charge a customer's credit card if there is an order attached to it. We'd like to help further with this, so we'll reach out to you directly. Please check on our private message that we've sent to you through this review platform. Thank you. -JS
I always get top notch service here! They make it so easy and convenient for me :o)
I can't find a receipt for my contacts. Is it possible to get one emailed to me?
My glasses are of excellent quality. I just didn't realize it did not contain my full prescription. I needed bifocals. Therefore, I had to purchase a pair of reading glasses from a local store.
We are sorry to hear that you need bifocals! Glasses in their otherwise original condition can be returned for any reason for a full refund within 30 days of delivery. We want to help and make things right for you, and a member of our customer care team will be reaching out to you shortly to provide further support. -AQ
I received great service from the representative that helped me. I think her name was Jane. She helped me with the mistake and return and then to reorder the proper contacts.
Thanks so much!
The glasses that I received were just as I had hoped that they would be. Same style as on the website and good fit. Clearly has great value for the price that you pay.
Hi Heather, thanks so much for your review! We really appreciate you sharing your experience and feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Arrived on time. Ive always ordered my contacts from here and im always happy with my order. Accurate all the time and the price is reasonable. I wish to have more discounts more often
The staff always trying to find a better option for you. They understand your needs and the close the most convenient product and follow up your order exactly the same time when they advise.
There affordable frames and lenses and wide variety of styles allowed me to explore what fits my face and my daily needs. Easy to use and ships quite fast! Great quality.
Hi Nicole, thanks so much for your review! We're proud of the great value, superb quality, and speedy convenience we can offer for your eyewear experience, so we really appreciate you taking the time to share this very thorough feedback! We hope to 'see' you again real soon! -Team Clearly
Your staff were very helpful.
I was not comfortable with the warning on the anti fog cloth so I mailed it back to your Georgia St address. I haven't heard back.
I don't mind my glasses but in the photo its more brown then green or turquoise and the glasses I received are completely turquoise/greeny blue with the tiniest amount of brown.
We're sorry to hear that these glasses weren't what you had expected, Simi! We're sorry for this inconvenience and we would like to provide further assistance. We have extended our free return policy to 60-days, as long as your glasses are in their original condition. If you have any further questions or concerns, please do not hesitate to reach out to us! - Team Clearly
This is my second order from Clearly, great company to deal with, I got my order on time, all went well, I have no complaints at all.
I definitely recommend it.
I'd give a 5 but my glasses fall down my face. It's not the fault of the eye glass. It'd be difficult trying to curve the eye glasses around your ears
We're sorry to hear that your frames aren't fitting quite right, Cathy! We'd recommend having these frames fitted at your local optical centre - or at one of our retail stores if you live in Vancouver or Toronto. This should help to improve the fit of these glasses. If you have any further questions or concerns, please do not hesitate to reach out to us through Live Chat or at 1 866 414 2326. - Team Clearly
Overview
Clearly has a rating of 3.3 stars from 5,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clearly most frequently mention fast delivery, customer service and contact lenses. Clearly ranks 5th among Contact Lenses sites.
- Visit Website
- Vancouver, British Columbia, Canada
- Edit business info
Business History
We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're so glad to hear you took the leap of faith, and tried us out, Pat! We know buying prescription sunglasses online can be tricky, and we're here to help every step of the way. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly