Clearly's website was very easy to navigate giving me plenty of options to choose from. The purchase was a breeze and the eyewear came a couple of days earlier than expected.
Lens prescription is fine but the frames don't fit that well. I should have paid more attention to the frame numbers on an older pair of better fitting frames and submitted that infor on the order.
It was nice to attend the retail outlet and try my glasses on as well as be educated by the staff of the lens options. Placing the order and receiving the product so quickly was fantastic.
Hi Kyle, thanks for the great feedback! We'll be sure to pass the kind words on to the retail store. If there's anything else we can help with, please feel free to reach out! We hope to 'see' you again soon! -Team Clearly
I got my contacts but the package was damaged and lost 2 pairs of the six due to packaging being damaged but had no choice but to accept them due to not having anymore for driving.
We're terribly sorry to hear this Brett! We'd like to help make this right for you, so we'll be reaching out to you directly. We thank you for your patience and understanding with this. - Team Clearly
Glasses arrived on time. I also had great service at the Robson store when they fixed the arm length so they wouldn't fall off... at no charge. I have a small head.
Thanks for your great rating and review Lisa! We're so glad to hear that our friendly team members at our Robson Store were able to help assist you with this! We look forward to 'seeing' you again real soon! - Team Clearly
Ordering was great! Love the discount code that I used and check out was great! My order came the next day and I was shocked on how fast it arrived.
So happy I can see again
The eye glasses I ordered are great the price was reasonable. The glasses came 2 weeks earlier than the original delivery date. I am happy with the product and service
I will buy again.
Thank you
This is the second order that the workmanship on the frames have been poor. I will return the items.
Also, I am still waiting for a refund from an order that I returned back in July.
Clearly's ordering system is easy, and their delivery service is fast and efficient. Have been a client for several years now and consistently impressed with the service!
Had a great experience buying my glasses through Clearly and will clearly not be buying from optometrist's office any more!
Give it a try, it's worth it!
Hi Denis, thank you for the great review! We're thrilled to hear this! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
I order contacts through Clearly. The re-order feature is great and the prices are lower than everybody else. Shipping is always quick and efficient, thank you Clearly.
I loved my contacts and glasses. Always amazing quality and fast service. Only company I trust ordering contacts from. Dependable & always arrive earlier or on time!
Easy, simple and efficient. Clearly is my go-to site for contacts and glasses. The process is seamless and they deliver my items SO fast. All around amazing
I ordered two pairs of glasses and one pair was the wrong size and Clearly took them back hassle free!
I never buy my glasses at the optometrist. I only order from Clearly.
Hi Laura! Thank you for the great review and feedback! We're sorry to hear that one of your frames didn't quite work out for you, but it's great to hear that our awesome customer service team was able to process a quick and easy return on your account for you!
We'll be more than happy to help you find that next great pair soon! We have some great tools available on our website to help you with this, like the MyFit tool, (which filters out all frames by your preferred measurements). From there, you can narrow down your search even more by color, shape, material etc. We also have a great Virtual Try On tool (which lets you view how the frames will look like on first, before making your final decision)!
We're definitely looking forward to 'seeing' you again soon! If there's anything else we can help with, please feel free to reach out to us! - Team Clearly
I love purchasing my contacts from Clearly! Every single order is fast and efficient! I love I can trust them to send my order exactly as ordered in record time, everytime.
Thanks Clearly
I ordered 2 pairs, and they arrived quickly. Although one pair didn't quite fit comfortably, the other pair is perfect. I returned the other pair with no hassle and received a refund immediately.
Hi Rhonda, thanks so much for the great review! We're sorry to hear that one of your frames didn't quite work out as you'd hoped it would, but it's great to hear that our awesome customer service team was able to quickly and easily help resolve this for you! We look forward to seeing you again soon, and helping you find that next great pair real soon! - Team Clearly
I ordered contacts for cosmetic purposes and the colour was not as it appeared online. I wanted a deep green colour but received a bright green that I can not wear in public.
What a disappointing experience, Anna! We're truly sorry about this and we'd love the chance to investigate this issue further, and help! We'll reach out to you directly to get to the bottom of this and make things right for you. - Team Clearly
Ordered July 13, not the first time, used them for prob 15 years and never an issue. Last order 2 of my items are not available through the manufacturer so contacted support who told me i cannot cancel cause it's been more than 2 hours since I've ordered, then told me I'd get a refund, two weeks later didn't get refunded so contacted again and was told that I'd get a refund when I shipped back the items, how do I ship back something you never sent me? So I have three items, two unavailable, they won't refund, they won't send the one available, and when I get angry qt the rep on the chat they say "thank you so much for understanding" called customer service 3x today and eaxg time said 10 min wait. First time waited 15 before requesting call back, second 22 min then 35 plus. Each time when requesting call back they called from a 604 number, I answer and it rings twice, goes to dead air for approx. 2 min then disconnects. Have screen shots of all of it. You can see my call, time waited then callback requested, they called back within 5 min of me hanging up yet dead air then disconnect...called number back and put me right back in the queue
Delivery was very quick. I was nervous about ordering glasses online and if they'd actually fit and look the same as they did in the "Try On" feature and I was pleasantly surprised.
Was a good experience. Good delivery. Price was not quite as competitive as I would like. To save $25-30 per pack I don't mind driving to my optometrist or Costco.
Hi Scott, thanks so much for your review! We aim to be competitive with other online eyewear retailers, so we really appreciate this feedback! If you'd like to place an order with us again in the future, we recommend using www.clearly.ca/coupon-codes to ensure you're using the best coupon code for your order. Then if you still find a cheaper final checkout price with an online competitor, we'd be happy to match the price through our Price Match guarantee. If there's anything else we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly
Overview
Clearly has a rating of 3.3 stars from 5,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clearly most frequently mention fast delivery, customer service and contact lenses. Clearly ranks 4th among Contact Lenses sites.
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- Vancouver, British Columbia, Canada
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Business History
We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We really appreciate you sharing your experience, and feedback. Please be assured that we want our customers to be 100% satisfied with their glasses, and we have a super-easy 60-day return policy if it doesn't work out (whether due to fit, style, color, prescription, or something else!). We'll reach out to you directly to help further with this. Keep an eye on your email inbox. -Team Clearly