Clearly

I just got the eyeglasses I ordered online at clearly.ca and I'm very impressed, easy to use website, created my account, found the frames I wanted, keyed in my prescription, paid and got my glasses in about 8 days. I love them and don't see a difference from any other optical vendor I've been to in the past. I would happily have gone to my optometrists dispensary but since they moved locations about 5 years ago, they went all high end Gucci, Prada, Dolce & Gabbana on me, all high end frames $400 dollar plus, then add the lenses. These guys shoot themselves in the foot by not having a range of price points. No way am I prepared to pay $400+ just for the frame. The only downside I could imagine with buying on line is the fact that you don't get to try on the frame before buying like going into a bricks and mortar store but if you know the size/style of frame that usually fits your face, that shouldn't be a problem either. I found that I was kept informed of my order, from start to delivery with regular email updates. I will definately buy again from clearly.ca. Im impressed!

I ordered glasses in early July. Arrival date was estimated to be July 14th. Shortly after ordering I received an email saying "Given the delays noted on-site during this upgrading period, you can expect yours to be ready to ship out from Clearly by July 10th-16th." I have contacted them no less than 6 times with the same response: "Good news - they're shipping this week!" They've not shipped. No shipping confirmation email as promised. When I ask for a refund, the response is "Unfortunately, since the order has been processed for shipment, as confirmed by our fulfillment team our system will no longer have the option for cancellation but we can do a return refund once the order ships out if you no longer need them."
Contacted them today and now the response is "We apologize for the inconvenience, upon checking our fulfillment team is still in touch with the courier, to see the exact location of your order."
I will never get this order, fully paid for. And they "can't refund me" due to their policies.
Good customer service would be to ship them again.
And for the past two months while waiting for the glasses, I receive a constant marketing emails for Back to School sales, End of Summer sales etc.
Very disappointed and I will never order from them again.

I ordered my contacts on the 10th of July 2023. Usually takes three days tops to receive my order. The invoice states they will be delivered by the 17th. It is now the 27th.
I called to enquire. They said they have a new system and that my contacts will be sent out before the end of the week. It's now the end of the week. My order still has not shipped.

I needed contacts asap because I have terrible vision and my glasses are broke. So I searched online for a different provider and found 1-800 contacts. I had the option to rush the order. I received my contacts the next day. Still waiting on clearly to deliver my contacts.

I won't be using clearly anymore. I asked them for a refund they said no and gave no answer to when my co facts will ship.

I don't know if the company sold or what but I've been buying from them for years and years and years, never an issue until now. Customer service was not as good as before either. Very rude actually. This company in my opinion is going down hill. I won't be ordering from them again.
If I could give zero stars I would. I'd like to give five zeros so I can erase the previous five star rating I gave them years ago.
Sad.