I'm extremely happy with my second pair of glasses. Perfect for driving with the grey transitions lenses and I choose to go with the single vision…now with this pair, my progressive lenses in my other pair and in my contacts…Im set with all my eyewear needs…Clearly Is The Best Way To Go…
The quality of the dailies contacts are poor. So many are bent in half and are uncomfortable when first wearing.
The delivery and ease of ordering were great.
The contacts I ordered arrived way sooner than I expected, the packaging was nice and the gummy bears + contact case were a nice touch! Will definitely be ordering my contacts from Clearly again
My glasses were delivered faster than I thought. They were a little big on my ears, I kept them and like them except for that detail. Next pair I will make some adjustments. Thanks!
Hi Caroline, thanks for the great review! We're sorry to hear that you're finding the Main + Central frames a bit loose for you. Typically we do recommend to have frames adjusted by a local optical center, but if it's just some fine tuning that's needed, we do have a helpful guide on how you can (carefully) do these adjustments at home yourself; www.clearly.ca/thelook/how-to-adjust-glasses/.
We hope this helps! If there's anything else we can assist with, please feel free to reach out! - Team Clearly
I was satisfied when I received my 2 pairs of glasses but I noticed that the arm on one pair was very loose. It felt like if I dropped it would just break off.
Thank you for your review Richie, we are so sorry to hear this! Our 365-day Warranty Policy covers manufacturing defects, not related to wear and tear or accidental damage. We would like to take a closer look and see how we could make things right! We'll be reaching out to you directly so please keep an eye on your inbox for us! - Team Clearly
I had to return two pairs of glasses way after the allowed time period because the Optometrist had made a mistake. There was no hesitation in refunding my money. I ordered two replacement pairs!
I love the colour and the look. I just wish they were a bit more comfortable, I've had contacts that feel like you're not wearing any, I guess I got what I paid for.
It was al title weird going to an address I haven't been to in years. I never did receive a second order to send back. I am happy with what I have thank you.
We're so sorry to hear about your experience trying to receive your order Carrie! We really want to help you out with this, so we'll be reaching out to you directly with assistance. Thank you for your patience and understanding. - Team Clearly
Excellent!, I normally purchase my contact through my eye Dr., but my son told me about Clearly so I thought I would give it a try. Product is exactly the same at a fraction of the price.
Thanks so much for your review, Susan! We really appreciate you trying us out for the first time! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
At first, the lens is so strong and different it makes me nauseous for a week. But now its been over a month and the glasses are great! Everyone loves them on me! Love the non fogging in the lens!
Hi Betty, thanks so much for your review! We're glad to hear you've adjusted to your new glasses, and are enjoying them! If there's anything we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly
Glasses are OK. I feel it would have been better doing this in person. They fit well, but the field of vison is not great. I don't have a great range of eye movement.
We're truly sorry about this and we don't want to leave you with a pair that doesn't work for you, Chris! We'd love the chance to investigate and help in making things right with your new pair of glasses, and a member of our customer care team will be reaching out to you shortly! - Team Clearly
Great service but my sunglass frames are way too big even though I put in my fit measurements (got them from 3 pairs of glasses I already own). They fall off, way too big. Everything else is perfect
My optician confirmed to me that my new glasses made by Clearly.ca were bang-on accurate to my eyesight prescription! I'm thinking of ordering a second pair!
Have been using Clearly for years; both for contacts and glasses. Customer service is helpful, delivery time has a fast turnover, and I've always been impressed with price and quality.
No complaints. Delivered quickly and as expected. Would have preferred to buy smaller boxes but that was due to the brand discontinuing the smaller package sizes.
Received my order in just 2 days. I was shocked at how quick and efficient this company is. Great service! The product is great so far. I Love my contacts
So impressed with the whole experience of buying from this company. Lots of choice. Extremely fast delivery. Super friendly. Thank you. Definitely purchase again from you.
Very bad experience with CLEARLY. The service staff I spoke to and their manager. I cannot answer simple questions. They give different and conflicting answers. The manager I spoke to today didn't answer any question and kept me on the phone line for 35 minutes. I ordered glasses on April 19, order Number *******. I was sent glasses through which I cannot read. I called the service a few times and was asked to take a picture. I did and sent the photos on the same day. I was told new glasses would be shipped in 2 weeks. Today I called asking if they had already been sent.
I was given contradictory answers and spent about 60 minutes on the telephone line. I called again and asked for a refund, to my surprise, I immediately received an email on how to return the glasses. In your company, I wanted to order glasses for me, my wife and my grandson. I have recommended your services to my friends. It turned out to be a fatal mistake.
I have lost my trust in you and a lot of time devoted to talking to your servicing, incompetent employees and manager.
Janusz, we have not words to express how sorry we are about this issue, and that you had such a terrible experience with our glasses and customer service. This is completely unacceptable and we'd love the chance to make amends for what happened and make things right for you! A member of our customer care team will be reaching out to you shortly to provide further support. - SH
Got my order quick but think I may shop around. Great prices but that insurance and handling fee sucks. Would rather pay a small % on order versus the order fee.
Hi Genesis, thank you for your review and sharing your feedback on this with us. We recommend checking www.clearly.ca/coupon-codes when placing an order to check for any 'free shipping' promotions. Currently the Handling fee cannot be discounted, as it is an insurance that covers lost or damaged packages while in route to you. - Team Clearly
The website is reliable, my order was placed and shipped fast, also it arrived sooner than expected. The price was very good compared to the competitors.
Overview
Clearly has a rating of 3.3 stars from 5,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clearly most frequently mention fast delivery, customer service and contact lenses. Clearly ranks 5th among Contact Lenses sites.
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- Vancouver, British Columbia, Canada
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Business History
We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear about this experience! It sounds like these contact lenses may be defective (which is covered under our manufacturers warranty policy), or they may not be prescribed for you by your eye care professional. Either way, we'd like to help further with this, and we'll reach out to you directly. Keep an eye on your email inbox. -Team Clearly