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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Order was quick and easy. Received my package in 7 days.
Amazing! Not only was the order exactly what I wanted, required and asked for, but they gave me a treat as well!
The Pun Inside the box "now that's Eye Candy"…holy Smokes I laughed about this for days!
Produits de qualité et la livraison est rapide. Je recommande ce site.
Great experience, good selection, good prices order shipped very quickly
Thank you Clearly. My entire order, new glasses, contacts and solution arrived just when expected. Everything was packaged well and I am really pleased!
This is the first time I dared to order my glasses online and I will totally do it again with you.
My eyes do get dry around mid day. I tried them but will not purchase again.
I'm so happy with my contact lens purchase. Thank you Clearly for being so speedy and cost efficient!
The contacts I received are probably the worse dailies I have tried. Last max 5-6 hours before it gets super dry and uncomfortable. I feel like I received a super old box or something because the contacts don't look or feel fresh. Most look crinkled and don't hold a spherical shape when I open a new pair. Bought 2 boxes of the dailies aquacomfort 90 and would not try them again.
Hi Victori, thank you for your review. We are sorry to hear that these contact lenses are not working out. Contact lenses are not a one-size-fits-all product - they are made with various different materials and come in different sets of parameters which are not always suitable for everyone. We recommend consulting your eye care professional before trying out a new product. They will measure the diameter and base curve of your eye and may give you trial lenses based on your contact lens fitting, medical history, and eye exam. We’ll be in touch shortly to provide further assistance. Thank you for your patience! - Team Clearly
I will order again from you, very good service at the contact center. Thank you!
Very easy to order on line. The only problem we with the delivery. The driver had trouble finding the address and rather than calling had them in his vehicle for a few days before I got a phone call. I did eventually receive them. I have ordered prior to this and never had that problem.
Hi Brenda, thank you for your review and feedback. We're so sorry to hear of the confusions caused with your delivery. We're so glad to hear that your package was successfully received, although we'd still like to reach out to you directly to see how we can ensure this doesn't occur again with any future orders, so we thank you for your patience and understanding! - Team Clearly
Super great experience. Easy ordering, cheap prices, fast delivery.
Clearly has the best price and quality and if you are last minute shopper don't worry delivery of your contact will be snap and faster than you expected.
Never been disappointed once and have ordered with them quite frequently and regularly. Fast accurate good quality and great customer service even follow up makes you feel valued as their customer very happy :)
Super easy & quick experience to order new contacts. Found exactly what I needed in no time at all, was easy to submit the info to insurance and got my contacts within just a few days!
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
We're sorry to hear about this experience! It sounds like these contact lenses may be defective (which is covered under our manufacturers warranty policy), or they may not be prescribed for you by your eye care professional. Please respond to our resolution request so we can help! Thank you! -Team Clearly