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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Easy to order, arrived on time. Great alternative to going to an eye-glasses store.
Shipping was on time, a little early even. Contacts were perfect, I have used this brand before and it was just what I expected.
It's so easy to order from the website and my contacts came super fast. It's nice that you get a free case too and this order came with a little pack of gummy candies :) thanks!
A few of the contacs broke too quickly. One broke as I went to retrieve it, one broke in my eye... I like them overall and they are comfortable.
Site is easy to navigate, and shipping was quick.
I've order from from this company for years.
The contacts arrived much quicker than anticipated. Great news because I was travelling for work!
Ultra comfortable and don't dry my eyes. They also gave me a sweet little gummy bear pack, thank you!
Was travelling and in BC without any contact lenses (not good for surfing). Called about 10 eyewear stores asking if the had contacts in stock. One did, but wouldn't sell me any since I didn't have my prescription. Ordered from clearly and problem solved within 2 days.
Extremely fast mailing and delivery and super happy with the product. Will continue using.
Easy to use website, and everything arrived on time and exactly what I ordered!
Much more comfortable than previous contacts I had been using.
Glasses look exactly how they did online; they also arrived in a timely fashion.
I love that my order always arrives so quickly! It is very easy to re-order, it only takes minutes.
My online order of contact lenses was completed with no problems. Pricing was good, communication and delivery were flawless.
A very good service overall.
Thank you.
Fast shipping. Came the very next day. Contacts worked well and really good price.
Not only was my order exactly what I wanted, it arrived a day earlier than I expected. Well done, Clearly.ca!
We needed contacts for our wedding, and Clearly made sure they arrived on time!
My order was accurate and quick to arrive. I am happy with the products.
I got my prescription from my optometrist and ordered from clearly, it was great because I received a discount being my first time ordering and the package arrived within 2 days. Will definitely be ordering again!
Always arrive earlier than expected! Great brands and quality!
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
All of our contact lenses are received directly from the manufacturer, where they are mass-produced, so while true defects can happen, they are very rare. We'd like to hear more about your experience, and we'll reach out to you directly. Keep an eye on your email inbox. Thank you! -Team Clearly