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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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As always Clearly is so great to deal, cost effective and great turnaround time. Thank you
Great delivery experience. Received contact lenses quickly. Would have preferred Canada Post so I didn't need to be home.
Have been ordering these from here for years! 10/10. Fast shipping, great product, great pricing.
Got my contacts quickly even though I was notified of a delay. My contacts are perfect.
I experienced excellent service and the prices and selections are amazing.
Easy to find my contacts and put in my prescription. Shipped quickly and came in correct. Perfect experience!
Ordered contacts read the description but cannot use.
I been a costumer of clearly for years and was in love with my last service! Got my order within 1-2days and even a little pack of gummies! Will definitely keep on ordering from them. Wonderful shipping!
I love ordering my contacts from Clearly they are affordable and the delivery is pretty swift! The package is secure and overall my go to for eye needs!
Purchased these contacts on the advise of my optometrist several years ago and was extremely happy with them. Decided to go back to them after a number of years not wearing contacts and am totally discussed with them. They are not even close to being the same quality they were before. They are so poor quality that they are difficult removing them from their packaging and putting them in. Would not recommend them to anyone.
We're truly sorry to hear this Bob. All of our lenses are provided to us directly from the manufactures who mass produce them, and although we understand defects can occur, we assure you that they are very rare. We'd really love to help you rectify this, so we will be reaching out to you directly very shortly with some assistance. Thank you for your patience. - Team Clearly
Great customer service at the Toronto store. They went above and beyond for me.
Hi Tammy, thank you for your review and feedback! We'll be sure to pass this along to both our team and our awesome Toronto Team for you! We're excited to 'see' you again real soon! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
Real easy to order online and shipping is really fast. Last order they included a little treat which was nice.
Easy website to use, and always quick delivery! I've been using clearly contacts for 8+ years and they never disappoint!
I have been ordering exclusively from clearly for a couple of years now, and have even ordered glasses. Prices are good and have never experienced any issues at all
Hi! Always good services and fast delivery! Still a consumer more then over 10 years! Reccomended to all my familly ans friends!
The Shipment was fast and contacts easy to reorder. I enjoyed the gummy bears in the package also...
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
Hi Amanda, thank you for your review. And feedback. We're so sorry to hear that you've experienced some difficulties with your contact lenses. We'd really like to reach out to you directly to further investigate this, and see how we can help. We look forward to speaking with you again soon. - Team Clearly