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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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It was a very positive experience in every way, from the ease of ordering to the prompt delivery of my contacts. By the time I placed my order I had used my last lens and it tore so I was having to use my glasses, which is not optimum. Initially I had been told that there would be delay, but I was surprised that they arrived sooner than had been anticipated, thanks to Clearly I was back wearing contacts in no time.
This was my first time I have ever tried daily contact lenses, let alone ordering contacts online. The process was fast, super easy to find help, and delivery came earlier than expected. Will be ordering more as soon as needed!
It was very difficult to complete payment for my order. Only worked on osx safari, not Firefox or chrome. Seems like you might want to check that out.
My order has always been accurate and it always arrives earlier than expected.
Easy to do on line. Quick delivery. Will order from this company again.
4 star rating because nobody is perfect, and I didn't have to do a return.
We're so happy to hear that you love your experience with us! Please don't hesitate if there is anything more we can do to make this experience worth 5 stars. We're always looking for feedback to improve our service. Thank you so much! - Team Clearly
We've be going through clearly for a few years now and they are always great on delivering! Reasonable prices and we always receive our packages prior to the expected delivery date. Very happy with them
Good fit, arrived early… love contact lenses… thank you… also got some gummies with it… got contacts and lens solutions
Clearly Contacts is easy to order online, customer service is great and package delivery was timely. Highly recommend.
It was good. No problems at all. Exactly what I ordered
We're thrilled to hear this Christopher! Thanks for the great review and feedback! We're excited to 'see' you again real soon! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
Quick accurate delivery. No hassle and got exactly what I needed
Ordered one afternoon. Contacts arrived the following morning. I doubt Amazon could do better
My contact lens arrived in just 2 days which was received quicker than I anticipated and I really enjoyed the bonus gummy bears which were included in the package!
Clearly contacts is convenient and easy to order from. I get enough contacts to last me at a time. They sent a cute little business card and a pack of gummy bears last time that absolutely warmed my heart. They always have a coupon or discount available.
Love ordering from this organization as they always have my lenses in stock and when I order them it shows us within a couple of days.
Delivery is fast and support is good. Haven bought several times from clearly.
I enjoy ordering contact lenses from Clearly. They are efficient and professional. Prices are reasonable and delivery is quick.
Took over 3 weeks to arrive! Seemed like forever! Other than that product was great, price was good, order process was decent.
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
Thank you for your review, we truly appreciate it! We're sorry to hear about this experience. If you have any questions or concerns with your future orders, please do not hesitate to reach out through Live Chat or at 1-866-414-2326. Thank you! – Team Clearly