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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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This was my first time ordering contact lenses through Clearly. I had some questions about my prescription and the order process and the representative that answered my call was great - so helpful and friendly. My contacts arrived quickly (I asked for expedited delivery) and the order was correct - even the delivery person was pleasant and prompt. I had a great experience with Clearly and will be ordering though this service again!
Since the pandemic started I've began using clearly to get my contacts delivered to my home. Quick shipping and it was very easy to find my contacts on the website. Invoice was provided so I could submit to my insurance provider for reimbursement. I've had nothing but positive experiences with them so far so I recommend them to anyone considering placing an order.
I love how easy it is to get a refill on my contacts and delivery is consistently quick and on time.
Super fast shipping which is usually unheard of in rural Canada.
I love the frames and they arrived in a very quick fashion. I have not been able to wear the glasses for an extended time as they really bother my eyes? I am unsure why that is, I have worn progressives for years and not had this problem
Arrived on time as signed up for! Unlike experience I have had with other online eyewear/prescription companies!
I ordered some contact lenses but accidentally entered the wrong mailing address. I connected with a sales rep and they were able to correct my order instantly.
Order online was not as bad as I thought. The glasses were wider than I wanted but are great for a second pair. They are very very light.
We really appreciate you sharing your experience, and feedback. Please be assured that we want our customers to be 100% satisfied with their glasses, and we have a super-easy 60-day return policy if it doesn't work out (whether due to fit, style, color, prescription, or something else!). We'll reach out to you directly to help further with this. Keep an eye on your email inbox. -Team Clearly
Quick delivery, haven't worn them yet as coloured contacts for a special location
I have used this brand of contacts for many years, so there are no surprises about how good they are. I like them, I find they fit me very well. The order and delivery was very quick, and it was much faster and cheaper than getting them in person. I will do this again.
We're sorry to hear about this experience! It sounds like these contact lenses may be defective (which is covered under our manufacturers warranty policy), or they may not be prescribed for you by your eye care professional. Either way, we'd like to help further with this, and we'll reach out to you directly. Keep an eye on your email inbox. -Team Clearly
I was skeptical because or the price but I love these contacts and will order again.
Ordered contacts for the kid. Much cheaper than optometrists office. Quick delivery, happy to get it!
No issues with the ordering or delivery of my order, will definitely order again.
Thank you for very fine service. My contacts arrived quickly and I recommend Clearly to all my friends.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Carolee, thank you for your review. We're sorry to hear of the difficulties you have been experiencing with your prescription in these glasses. We really would like to take a closer look and see how we could make things right. Someone from our customer care team will be in touch - please keep an eye on your inbox! - Team Clearly