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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Easy to re-order, and it took less thank a week to receive my contacts.
Arrived before expected date. Frames were good quality and had nice weight to them.
I eventually received everything I ordered but I actually had no notification that the order was coming on the day it did. I never even received a confirmation email to say my order had shipped so I was not expecting it for at least another week. Luckily I was home, and of course just thankful to receive my order early. Unfortunately I did not receive the contact solution sizes I asked for and called customer service to have this corrected. They emailed me a return label and asked me to send back the smaller, incorrect sized bottles and they would ship me the larger, correct sizes.
It's nice they covered the shipping for the return but because it was their mistake in sending me the wrong size, if they wanted to provide excellent customer service they would have let me keep the sizes they sent me AND send me the correct sizes I ordered.
I have always ordered my contacts from clearly and never been disappointed. Great price and quality.
Order arrived ahead of time and product was exactly as ordered.
I have been a Clearly customer for many years, and I will never go back to any other supplier! The shipping was incredibly fast, and they arrived way sooner than expected. Such a happy surprise!
I chose Canada post for my delivery option and got home to fed ex just leaving my package on the ground by my door. Thankfully it wasnt stolen. I do not want Purolator or fed ex because there service is awful
Hi Dawn, we're sorry to hear of this inconvenience! Thank you for your patience and for taking the time to share your experience with us. We will be in touch with you shortly to offer support. - Team Clearly
I love ordering my contacts from clearly. They are always delivering on time
My experience with Clearly was excellent! Thank you very much for your professional and robust services!
The order arrived quickly and package was sturdy and intact. Perfect.
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I got my contacts in 2 days. Crazy fast. I ordered on wednesday so i didnt think i would get them by friday cause i needed them for the weekend. Will be buying from here in the future.
The contacts were cheap and they came quickly which was great, but my first time wearing them, the contact folded while in my eye and then a piece ripped off while I was trying to remove it. My eye was very irritated.
We're sorry to hear about this experience! It sounds like these contact lenses may be defective (which is covered under our manufacturers warranty policy), or they may not be prescribed for you by your eye care professional. Either way, we'd like to help further with this, and we'll reach out to you directly. Keep an eye on your email inbox. -Team Clearly
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time to leave us a review, Olivia. We're truly sorry to hear about what happened with your order, from the lack of communication before delivery, to the wrong product that you received, not mentioning the poor customer service regarding the mistake that was ours! We'd love the chance to help and make things right for you, and a member of our customer care team will be reaching out to you shortly. - Team Clearly