I have ordered my contact lenses from Clearly for 2 years in a row now. They show up at my house just days after I place the order, and I find the prices to be better than other sites.
No problems with my lenses. I highly recommend Clearly!
Easy to navigate thru site to find what i want. Competitive prices. Was not in a rush to get my contacts so it was ok that i had to wait for out of stock items. Received in ample time and was notified promptly when one of the items needed to be restocked and will be late, and then again when it was mailed. Fast delivery once mailed, with tracking details.
The glasses are as described and look like they did in the virtual preview. The white arms are pretty and add a great accent. Shape is also unique and unlike the ones I've worn before. The individual reviews helped me choose this type of glasses for smaller faces.
Very happy with my new glasses. I have a very high prescription (-11) and had put off getting a replacement pair of glasses for many years, even though my old glasses had scratched lenses. The cost my optometrist quoted me was just too high... $660 and that was with his most inexpensive frames. My clearly glasses cost a fraction of that and are perfect! I am very happy to finally have new glasses. They got the prescription perfect as well. Will definitely order from Clearly again.
Quick, pretty straightforward. I purchased the higher indexed option (thinner lenses) with coatings, as well as progressive (the cheaper of the two versions).
Not that inexpensive when all added up, but slightly less than half the price from a local optical shop. Lense and coating quality seems excellent. No complaints.
Hi Todd! Thanks for the great review and feedback! We appreciate it! We're glad to hear your enjoying the frames received from us, and we're looking forward to 'seeing' you again real soon! If there's anything we can assist with, please feel free to reach out! - Team Clearly
I've been getting my contacts at Clearly since I started wearing them about 6 years ago. I'm always impressed that I get my contact lenses within 2-3 days of ordering, even before COVID. It's even more impressive now, considering the massive delays worldwide. Keep it up!
Fast delivery. Product as described. Clear instructions on how to order my lenses. Only wish shipping and insurance cost was free or at least cheaper. Really makes a huge difference in cost. I'll be checking out other providers too for future purschases.
Hi Carol, thank you for your review and feedback. We recommend checking www.clearly.ca/coupon-codes when placing an order to check for any 'free shipping' promotions. Currently the Handling fee cannot be discounted, as it is an insurance that covers lost or damaged packages while in route to you. With all contact lens orders, we provide an excellent Price Match policy as well. For further information on this, someone from our team will be reaching out to you directly to provide! If there's anything else we can help with, please feel free to reach out! -Team Clearly
Ordered contact lenses via messenger and it was done in under 10mins. Requested express shipping which I got at no extra charge! Received my order in a matter of days! Great customer service. 5 stars!
Was travelling and in BC without any contact lenses (not good for surfing). Called about 10 eyewear stores asking if the had contacts in stock. One did, but wouldn't sell me any since I didn't have my prescription. Ordered from clearly and problem solved within 2 days.
The frames were exactly as shown in the pictures. I like them on my face. My prescription is as I ordered it. The lens in the left eye arrived slightly 'damaged' or the film was not applied correctly. Near the nose piece and the lower left corner of the lenses the glass looks broken, but does not affect my vision. I did not notify Clearly of the minor error. I was just glad to get affordable glasses during a pandemic. Thank you, Clearly. I look forward to buying more.
Hi Nadine, thank you for your review! We really appreciate you sharing your experience, and feedback. We want our customers to be 100% satisfied with their new glasses--additionally, all of our glasses are covered under a 365-day manufacturers warranty for defects, not including wear and tear or accidental damage. We'd love to help further with your glasses, but were not able to find your order based on the email address provided. We'll send a separate request for additional information. We hope to hear from you soon, and work towards a resolution together! -Team Clearly
The experience was okay I have ordered from you before, and been very happy. My only complaint is that the frames of the glasses I bought are not the quality I would have expected from RayBan and I would have chosen a different frame had I known they were lower quality. I cannot replace them at this point as I have to wait for my benefits for two years, so I am stuck with them. My previous orders have been fine but these are quite cheap for the price I paid. Is there any policy for that with you, if a customer is not happy with the quality can they be replaced with an alternative?
Thank you for sharing your experience with us, Kristie. We're so sorry for this frustrating experience! We're glad to see that we were able to reach out to make things right and get you a pair of replacement glasses. If you have any further questions or concerns, please do not hesitate to reach out. - Team Clearly
I just ordered my first pair of glasses online and I will never buy in store ever again.
Here are the highlights.
1. Amazing sale prices
2. Unbelievable customer service.
I accidentally ordered frames too small for my face, no questions or hesitancies - we shipped them back. Got my FULL refund in less than a week. Ordered new ones - fit awesome, and look fantastic.
Me and my family will be life long customers!
They offer 15% off contacts on orders over $100. They also offer free shipping on orders over $100. However, you have to enter a discount code to get either one, and you can only enter one discount code. So what they are offering is a $5 discount. I called to get the free shipping with the 15% discount, which they finally did when I pointed out how silly this promotion is. I was also told this would be a one time deal. Why do companies make marketing schemes that only frustrate customers. I will be looking for an alternate source for my contacts online. I found it interesting reading all the reviews about bad service!
Website is super easy to use, love the feature where you can try on glasses using FaceTime! Glasses arrived quickly and order was perfect, plus they give 40% off your first pair! Have already recommended to friends and considering the glasses are ready to wear quicker than if I had ordered at a brick and mortar, I will definitely be ordering again!
Hi Morgan, thanks so much for your review! We really appreciate you sharing your experience, and such thorough feedback! We're so glad to hear you're pleased with your new glasses, and we look forward to 'seeing' you again real soon! -Team Clearly
After placing my order I was informed that the glass option I used was out of stock and wouldn't be restocked in a week, so they sent the more expensive instock ones no extra charge. Pretty good service
Hi Nolan, thanks so much for your review! We understand that the eyewear we provide is a critical part of our customers' everyday lives, and in this situation, it was much more important to us that we get your glasses to you in a timely manner. We hope your new glasses are working out well for you! We hope to 'see' you again soon! -Team Clearly
Good experience ordering from clearly... product was shipped and arrived on time. But I expect nothing less these days, I mean mailing a small package in a timely manner is not quantum physics. As for the product itself... worst lenses I've ever used. Crappy Daily's that fall out if you blink. The reason they are called disposable is because the best place for them is in the bin! Not ordering again, will stick to the trusted monthlys I have been using for years.
Hi Ryan, thank you for your review. We are sorry to hear that these contact lenses are not working out. Contact lenses are not a one-size-fits-all product - they are made with various different materials and come in different sets of parameters which are not always suitable for everyone. We recommend consulting your eye care professional before trying out a new product. They will measure the diameter and base curve of your eye and may give you trial lenses based on your contact lens fitting, medical history, and eye exam. We'd like to help further with this, and we'll reach out to you directly. Please keep an eye on your email inbox, thank you! - Team Clearly
Your online specialist, Darlyn helped me with my order - from beginning to end. I appreciate Darlyn's help because I was unsure about inputting one of the sections. We received the glasses in a timely manner and we are happy with them. Thanks again!
I bought 2 pair. Was a little nervous as this was my first time buying online but Glasses fit perfect and good quality. Even with the Covid mail slowdown they still arrived faster than I was expecting.
We're so glad to hear you're enjoying your new glasses, David! And thanks so much for this feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I ljust moved from downtown Toronto to the northern countryside, very rural, so I was worried at first about being able to access contact lenses when I needed them, as I'm not much of a buy in bulk kind of person (my budget doesn't allow for it). But then I discovered Clearly.ca and the convenience of delivery plus their prices have laid my contact lens anxiety to rest.
Welcome Emily! We're so glad you found us, and decided to give us a shot! We know ordering online can be a bit nerve wrecking at times, and that's why we want to make it as easy as possible for all our customers - from choosing your lens, to placing your order, to shipping and receiving them! We look forward to 'seeing' you again real soon! - Team Clearly
Been a Clearly customer for probably close to 15 years at this point. Never had an issue finding my prescription for contact lenses or the brands I'm used to. Never thought I'd have to switch providers, but apparently tonight was the night. After searching their site for a good 20 minutes, entering my prescription on every contact option that wasn't dailies, I kept seeing the same message: "Your prescription is not available." As someone who has a higher prescription, Clearly has always been my go-to. But it looks like they're not carrying options for me anymore. Went to another site and had no issue finding my prescription (and this new company donates to charity on each order -- I can choose the charity, too). Clearly not a winner anymore.
Overview
Clearly has a rating of 2.8 stars from 5,200 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and long time. Clearly ranks 5th among Contact Lenses sites.
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- Vancouver, British Columbia, Canada
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Business History
We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cheryl, thank you for your great rating and review. We truly appreciate it, and look forward to 'seeing' you again real soon! - Team Clearly