Joy P.

I just ordered my first pair of glasses online and I will never buy in store ever again.

Here are the highlights.
1. Amazing sale prices
2. Unbelievable customer service.

I accidentally ordered frames too small for my face, no questions or hesitancies - we shipped them back. Got my FULL refund in less than a week. Ordered new ones - fit awesome, and look fantastic.

Me and my family will be life long customers!

I love beyond the rack.

First - they are Canadian so I don't have to pay customs fees.

Second - they are fast. Getting my order is always earlier than I expect.

Third - the one time I did get a product that wasn't of good quality, they gave me a full refund! Including shipping!

Therefore - I will continue to buy from them until the end of time. Or I no longer need new shoes/ swimwear or household items.

I have had a terrible time with FancyLadies over the last month - absolutely horrible experience. DO NOT ORDER FROM THIS SITE IF YOU EXPECT TO GET WHAT IS PHOTOGRAPHED.

FancyLadies make their dresses to 95% likeness to the photographs (I did not know this). I was horrified as a bride on a budget with a short engagement when I received my wedding dress.

First problem - IT WAS YELLOW! A wedding dress symbolizes purity and I cannot wear a yellow dress in front of my family on my wedding day. The customer service girl (Jessie) insisted that it was the correct colour although I am certain that I received it in a shade called "21" on their website.

Second problem - It looked NOTHING like the photograph. I immediately emailed customer service and told them they sent me the wrong dress. They requested picture. I sent them a plethora of photos to which the response was "you look so beautiful on it".

We emailed daily for a month trying to come to a resolution, at which point they told me they would refund me half the cost of the dress unless I shipped it to them. The return shipping for me was $150.00! I asked them to get me their shipping rate and they refused. I asked them to half the shipping expenses with me and they refused.

I paid over $250 dollars when you include shipping, customs and the dress itself. And now I need to buy a new dress. All said and done I got a $80 dollar refund and some $5 off coupons for their website - which I will not be using.