When we went to pickup my order the young man that served use could not find it. It took him three tries before the manager returned with my glasses.
The young man may have been new, but in the past, the young ladies always helped us quickly and never had a problem locating product in the store.
U had a similar looking frame before from clearly 1 mm wider but did not had spring hinges on it and the frame use to lose shape, these ones solves that problem looks almost identical to the old ones but more sturdy
I always order this product from you. I've been wearing this product for year. This batch seemed to have a lot of faulty contact. They had tears or folds in them when I opened them. No fault of yours, it's the company.
We ordered two glasses from this site, hassle free.
I have only one concern, the Ray-Ban sunglasses I received doesn't have Ray-Ban logo on top of the glass.
But the glasses were customized, so not sure whether it's a miss or what.
Thanks so much for the great review and feedback Syed! We'll be more than happy to clear this up for you, when you choose our custom quality prescription lenses, the lenses themselves will not have the Ray-Ban logo (just your Ray-Ban frames!) Ray-Ban branded lenses are only included when they're purchased as plain non prescription sunglasses. We hope this helps! If there's anything else we can assist with, please feel free to reach out to us! We look forward to 'seeing' you again soon! - Team Clearly
My prescription was written wrong- entirely human error on my part. When I got the wrong glasses, I contacted support and they offered me a full refund and applied my coupon code again. Wonderful customer service for such a big company. Thanks.
Hi Ibrahim, thanks so much for your review and kind words! We really appreciate the feedback! If there's anything else we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Sandra V greeted my daughter and I at the Chinook store and was so welcoming. She helped me pick out my glasses and offered so many different suggestions and ideas. You really need to keep her around. She made my experience what it was, fantastic! I can't recommend her enough. She was so kind, funny, patient and just overall a great person. I highly recommend going in store to try the glasses on plus you get whatever promo is online, in store!
The experience was relatively easy, but I found the try on option a bit cumbersome. Pricing and results were good though. Delivery time is good. The only downside is that if glasses do not fit properly, you have to find someone to adjust them for you if you are not near a Clearly Outlet.
Hi Valerie, thank you for your review and feedback. We thank you for bringing this up to us! While the Try On View option is still relatively quite new to us, we're always working on it, and as such, we're always adding new frames as well. We'll be sure to pass this feedback along to the team for you. We also understand how important it is to find the perfect style of frames, and like clothing, eyeglasses are not a one size fits all type of product, so know the importance of having some fine tuning needed. We'll be more than happy to reach out with some options on which you can proceed with! - Team Clearly
Order was received in a timely fashion but not sure what is wrong with the contacts. I order often and have for a few years now. Too many of this batch (and the last) were not comfortable, they were either rolled in the package and seemed to get a crease or there was no visible defection but after only minutes were uncomfortable and had to be thrown out and wasted. This time the problem is with the -4.00 and last time it was a more of an issue with the -4.75.
Ordered from Clearly when Costco eye clinic said they wanted me to get another eye exam before I could buy my old prescription contacts. I knew that my eyes haven't changed so I didn't want to waste 100$ on a exam again. Checked out clearly and ordered that day. Order came on time and contacts work great. Do recommend
I was a little skeptical about ordering something online that you put in your eyes. However, the orders were fast, correct and well worth it.
I love the eye candy. The marketing team is top notch! I will continue to get my lenses with you. I have been telling everyone about it. Thanks and I will SEE you later!
Ordering and payment all went fine as usual. Upon receipt, I noticed that my glasses were crooked when I opened the box and retrieved the glasses from the black pouch they come in. The left wire frame was severely bent making them lopsided when I tried to wear them. The left side has a sharp bend in them and while they are usable, this is perfect.
Hi Robert, thank you for your review. We really appreciate the rating and feedback. We'd like to hear more about your glasses, so we'll be reaching out to directly via email, so keep an eye on your email inbox.
- Team Clearly
I was I'm properly fitted so when glasses arrived, there was no way they could successfully be adjusted to fit. So I had to reorder a different frame and go through the process again.
Not a happy customer.
We're truly sorry about this experience, Geraldine, and appreciate your review! We'll make sure to pass your feedback on to our retail team and hope that your new pair works perfectly! Please don't hesitate to contact us if there is anything else we can do to help! - Team Clearly
Picked glasses online after dealing exclusively with a different online glasses company the last few years. Because of my son's unique prescription they were unable to satisfy the order and I checked elsewhere online one found clearly. Ordered once and the order was filed perfectly.
Hi Randall, thanks so much for your review! We really appreciate you trying us out for the first time, and providing your feedback. We're glad to hear your son is pleased with his new glasses, and we hope to 'see' you again in the future! -Team Clearly
Experience was good although I had made 2 appointments and both were cancelled the day of. Actually on my way to appointment. Very much had confidence in the doctor who I ended up visiting. Staff were excellent helping me with the choice of my glasses.
Oh no! We're so sorry to hear this Barbara! That should not have happened to you. We've sent you a private message for your order details so we can ensure this is investigated further. We look forward to hearing from you soon! - Team Clearly
I have never ordered glasses online before so I was a bit hesitant, but they helped me out through the whole process via phone and email. The best part was my progressive prescription was right the first time!
Glasses came in when expected. Great quality. A little small but was expecting that. The payment process was confusing. Deposit, deposit returned without notification and then billed when shipped. Thought I was double charged.
Hi Robert, thank you for your review and feedback on this. We're glad to hear that you're enjoying the Clearly Basics frames you received from us, although we are sorry to hear that the billing process caused a bit of confusion for you. We'll be more than happy to reach out to you to explain the process and clear things up! - Team Clearly
Stylish frames. So easy to order. Love, love, love the virtual try on option. Customer service responds quickly with answers to any questions. Definitely will be ordering more glasses and contacts in the future
The experience ordering this time was smooth although the time it took to receive the contact lenses was a bit slow (about 1 week and a half). I'm so used to 1 to 2 day delivery times from Amazon that 1.5 weeks feels long now. Otherwise, very good.
I ordered contacts the last week of November. I paid for quicker delivery.
My order was supposed to be delivered in early December. When my estimated delivery date had passed with no shipment notification or other communication, I reached out to customer service. They told me there had been delays from the supplier but they should be shipped out on the following Tuesday and that I would receive communication from support. Another week and a half went by with no communication so I reached out again. This time customer service again communicated there were delays from the manufacturer but should again ship out by Tuesday. Eventually I received the contacts I ordered - a month after I'd placed my order.
There was no indication when I ordered that there were potential supplier delays.
There was no communication from clearly that my order was delayed except when I reached out directly looking for updates.
I find all of that very frustrating and inconsiderate
I ordered 3 pairs of glasses and was shocked at the variety and how well priced they were (I like a certain shape and nose pads). Received all 3, and super happy with all of them! I've ordered from other online places before and was always disappointed. The quality of Clearly frames is awesome, and I seriously have to decide which one I want to wear each day as I love all 3 of them! Definitely purchasing from here again!
Overview
Clearly has a rating of 2.8 stars from 5,200 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and long time. Clearly ranks 5th among Contact Lenses sites.
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- Vancouver, British Columbia, Canada
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Business History
We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're so sorry to hear of this Samantha! We can definitely understand your frustrations with this, and we'd like to help. We will be reaching out to you directly with assistance on this matter, so we thank you for your patience. - Team Clearly