I ordered the anti-fog lenses, and oh my, it is nice to be able to see while wearing a mask. Then I ordered 2 more pairs, one helpful blue light protections from electronics, and again, it is so helpful to have lenses suited to activities. All three pairs are very attractive, fit well, and the prices were excellent. I'll be purchasing sunglasses soon.
Accurate delivery date, quality frames and lenses. Although it took 2 weeks to get, they were delivered on the date that they said when purchased.
Glasses and lens are great quality. Frames are comfortable and light. They feel slightly on the cheap side, but only time will tell on durability. For the price and lens quality, it's awesome. It's my first pair of blue light glasses, and I hardly notice a difference in everyday use, but my eyes do feel more relaxed while on a device.
I really liked my new glasses and sunglasses. My only con was I did reach out to customer service twice to change my sunglasses to the tortoise shell arms instead of pink immediately after my order was placed online. I was told no problem it would be changed after going through 2 different reps. The first had me holding and the conversation just stopped and transferred to a new person. I had to explain everything again. I was told it was all changed and then still ended up with the pink armed sunglasses. I just kept them ad it would have been a hassle to send back.
First I ordered glasses that were not the right size for me. I struggled with wearing them for awhile then reached out to customer service who sent me a return authorization and instructed me on how to order the size that was right for me. My new glasses have been good. I would recommend this site to someone else. I also recommend making sure you know how to pick the right size of frames for you... talk to customer service to make sure - they are really nice.
Used to be good but quality and customer service is no longer available. Glasses fall apart and they do not stand behind their product. I was told to go to an eye glass store to repair their product? Glasses are very cheap quality and do not fit properly, case is made out of cardboard. Staff used to care about customer service now they just don't seem to care. I will go back to Costco who stand behind their products.
Easy user friendly website. Contacts came on time with correct prescription. I have a double astigmatism and wanted to try coloured contacts. Although airoptix isn't specific for astigmatism, the soft lenses make them comfortable to wear. There is not astigmatism correction which is noticeable only after sunset.
Love the convenience but hate the high shipping and insurance fees! Especially a barrier when you need a smaller order, it negates any savings over retailers.
Also wish that you could use the free shipping and discount codes together, as is standard practice for other online retailers.
Insurance shouldnt be a requirement of ordering, but an option.
Also ship to store option should be free, as an alternate method for customers who want to save the high ship/insurance costs.
These issues have annoyed me enough over the last few years, Ive decided to make a point to buy elsewhere going forward unless this changes.
Thank you for your review! When it comes to pricing, we aim to be competitive with other online eyewear retailers, so we really appreciate this feedback! Our handling fee offers additional insurance on your order to ensure that if your package doesn’t arrive or is damaged during transit, we can offer a free replacement. It's important to us that our customers love their shopping experience with us and are 100% satisfied with the products they receive from us, so we really want to help make this right for you. We will be reaching out to you directly with some assistance. Thank you for your patience and understanding. - Team Clearly
After ordering 4 packs of 90-day daily lenses that I've been wearing for years, the 4th box I opened made my eyes extremely dry and sore. After going to my Optometrist, he confirmed my eyesight is fine (no changes), and gave me some samples of the exact same lenses I ordered. They worked perfectly and gave me no discomfort whatsoever - confirming that the contacts from Clearly were faulty. After speaking with numerous customer service reps on the phone, they repeatedly told me there was nothing they could do. Finally, I convinced them to send me a replacement, but ONLY IF they found they were fault themselves after sending them the lenses. I will never order from this company again. Save yourselves time and money, and go to your Optometrist and ask for a price match! Truly TERRIBLE experience.
Extremely fast delivery! I have been wearing contact lens for almost 3 decades and these by far top one of the most comfortable contact lens yet, (Everclear Plus) so will definitely keep buying in the future.
Hi Cesar, thanks so much for your review and feedback! We're excited to hear that the Everclear lenses are working out great for you! We look forward to your next order with us real soon! - Team Clearly
My order exceeds the expected delivery date. I contacted custom services 3 times through online checking to check my order status, the staff told me the shipping label has been created long time ago, don't know the reason why it wasn't shipped right away. Other than that, the lenses are great!
Thank you for your review Qi. We're truly sorry to hear of the delays encountered with your shipment, and we'd really like to help with this! We'll be reaching out to you directly with some assistance. Thank you for your patience and understanding. - Team Clearly
I'm always looking for that funky style or colour. I basically collect (prescription) glasses as I like to change it up - with my outfits lol
I do miss L'tede brand and the diverse options from the past, but not entirely disappointed with the selection now.
Service, price and guarantee - in that order - can't be beat.
For every great outfit, there's a great pair of frames to complete it! We're so happy to hear your enjoying our products Beth! Just like you, we're always changing up our styles and adding new brands and looks to our site, but that being said, we'll be more than happy to pass along your feedback regarding the older brands to our team! We're definitely looking forward to helping you find that next great pair real soon! - Team Clearly
Clearly has made my life so much easier. I often move to different locations as a seasonal worker, and over the past year I've lived in 2 small, remote locations in Canada... YET, my contacts are always delivered quickly and easily, so I don't have to go without being able to see (... and I often wait til I'm on my last pair of monthlys before I put an order in). It's even faster than ordering directly from my eye doctor ever was back when I was living in a city.
Bro for some reason they're making me write a review on CONTACTS but okay here it goes. I think they're great o can see again without my stupid glasses. Thanks for helping me not be blind? Idk what does one typically write in a review on contact lenses. They came a few days late actually that's not good but that's probably due to the global pandemic so I'm not that mad about it and I only had to wait like 2 extra days
Thank you for the 5 star review Payton! We really appreciate your patience with us while we adjusted to new health and safety standards and service disruptions from our suppliers, due to the outbreak of COVID-19. If there's anything else we're able to help with, please feel free to reach out! - Team Clearly
Received a set of glasses. Didn't work out as they didn't fit my face without affecting my vision. Contacted customer service through chat and got a chance to speak with Rona. She spent a ton of time walking me through the problem and even figured out a solution and emailed me follow up. Ultimately, I opted to return and select a new set of glasses and connected through chat again - just so happened I got Rona again. She literally spent a couple of hours on the chat exclusively with me selecting frames where I would not have any issue as I did with the problem frames, then offered me price matching as well. Thank you!
Always had a good experience with clearly and it was no different this time. My only complaint is that their shipping estimates are horribly off (almost always) but usually products arrive much faster than anticipated.
Products are good quality and price is better than most shops around. And shipping to home is convenient.
Great selection online, ordering process is easy if you have your script make sure to get the PD measurement right. I got mine wrong as its not easy so make sure you measurement written on your script. Even though the lenses were not right (my fault) they exchanged within 3 weeks. Top grade
Thanks so much for your review, Dave! We're so glad to hear you're enjoying your sunglasses. If there's anything we can help with, please feel free to reach out! We hope to 'see' you again soon! -Team Clearly
Always love your quick service and glasses. The last two that I received are too wide and fall off my face when I lean forwards. Not sure what to do about that. I could send them back but I need them?
Hi Judy! Thanks so much for your review! We appreciate the feedback! It sounds like an adjustment will help your glasses fit you better. We have a couple of options for this. We'll reach out to you directly via DM regarding details, so keep an eye out for this! -Team Clearly
I only use clearly for ordering contacts, however I am in the market for some glasses now so that might change. I love using clearly to order my contacts, always has great deals, shipping is super fast (which is great because I always forget to order until the last minute), and once when I made a mistake on my order it was super simple to have it fixed. 10/10 would recommend
Although there was a slight mix-up with the delivery address, the glasses arrived on time and at the correct location. Customer service was also quick to respond, even though the actual correction was made by Canada Post (who handled the delivery). Glasses were usable right from the box; further adjustments were also helpful for one of the frames.
I really appreciate you're taking the time to share them with us, Daniel! Your business is really important to us and by telling us what you liked and don't like about your experience, you are helping us improve our service for you and other customers in the future. Rest assured that more improvements will be made to make each of our clients' experiences as satisfactory as possible. Someone from the team will be reaching out to see how we can properly earn five stars! -Team Clearly
My experience has been very good with one exception. Not this past order but the order before a) took a VERY long time to arrive and b) had a few broken seals on the individual contact packaging and were dried out.
We're truly sorry to hear that you had such a bad experience with your previous order, Paul, and we apologize for this very late comment. The quality of our products is really important to us, and we're concerned to hear that a few boxes of your previous contact lenses were unsealed. We'd love to help, and a member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly
Overview
Clearly has a rating of 2.8 stars from 5,200 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and long time. Clearly ranks 5th among Contact Lenses sites.
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- Vancouver, British Columbia, Canada
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Business History
We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jason, thank you so much for providing a great rating and review! We're sorry to hear that your original order didn't quite work out for you, but we're glad that our awesome customer service team was able to help rectify this for you quickly and easily, as well as help guide you through our site to find what works for you! We're definitely looking forward to 'seeing' you again real soon! - Team Clearly