I rarely write reviews but I received such an exceptionally great customer service, that I feel I should write one.
They have a straightforward site and explain their ordering process well, got a notification that my lenses were mailed with a tracking number the very next day. I have already received my lenses and I am wearing them as I type this! And it was a good price too!
I was hesitant to buy my glasses online as i was concern about how it will fit and filing it with my insurance. But turns out everything went well and I didn't encounter any of these problems I was worried about. I would definitely recommend it. Its even way cheaper than the glasses that are sold in store.
I had a new and stronger prescription, so I knew it would take a bit before my Progressives felt good. It took three weeks, but from the start I could tell these glasses were made perfectly, as my vision wasn't blurred. This time Cleary really restored my confidence in their glasses, as I love wearing these! I can see even small text writing!
It was worth paying more for thinner lenses and the anti-smudge coating as well. Thank you!
Bought contacts dec 31 2019 - went to eye doctor aug 2020 and its been 2 years since my last exam and my prescription changed - i still have 2 boxes of unopened contacts that they can't even exchange for my new prescription
We're sorry to hear this, Jordan! We're glad to see that we were able to reach out to provide further assistance with this. Our contact lens return policy covers unopened and unmarked boxes that are not within 6 months of expiration. Thank you so much for your patience. - Team Clearly
Sloooooooowwww delivery. Too slow for me to order again. I actually needed it soon.
Resolution by clearly team was acceptable. Thanks for being proactive and reaching out. Appreciate your efforts! Will order from you again.
The experience Clearly delivers is great. Selection, customer service, price, discounts... all excellent. My frames came and they seem a little smaller than I expected and what displayed on the "Try Frames On" functionality. Which, by the way, is fantastic. I blame me for not measuring the dimensions against my old frames. I would have selected larger than I did. Had this been a local shop, I wouldn't have walked out with these specific frames, but for online and all the positives, I'm good with them. The return process is relatively painless so I could have returned these - as I have others in the past - but I needed a new set asap so here we are. I strongly recommend Clearly for ordering On-Line. Thank you for the great customer support!
Thanks so much for your review, Wade! We really appreciate you sharing your experience, and such thorough feedback. We're glad to hear you're pleased overall with your new glasses. If there's anything we can help with (like sizing advice for your next frame), please feel free to reach out! We're happy to help. We hope to 'see' you again soon! -Team Clearly
I found the app relatively easy to use - i. E. try on glasses. Glasses arrived as per delivery estimate and in good condition.
The glasses themselves are a little light in construction - which makes them relatively comfortable but I wonder about their durability - likely the brand because I had not bought that brand before. I went for the cheaper ones just because it was my first time ordering. They need some adjusting but that is to be expected. The true test will be when I ask my eye specialist to see if the presciption was done correctly.
Thanks for the review, Linda! We're always looking for new ways to make vision more affordable and accessible. While our 365 day warranty doesn't cover damage or wear and tear, rest assured even our most budget friendly frames are still covered for any defects or issues! We want to make sure you love your glasses, and affordability shouldn't compromise quality! - Team Clearly
You folks forgave the mistake I made with my prescription and sent another pair. If that isn't extraordinary service I don't know what is.
The choice you have in frames compared to what's out there is really fun. My last pair were yellow and my most recent were plum.
I shake my head at people who prefer to pay $1000 thinking they are getter a better quality. I've converted a few. You make it so easy!
For a first time online purchase of glasses, the experience was not bad and I'm happy with my glasses. Took a while for my eyes to adjust, particular the left eye, but after a few weeks of wearing it, I'm now satisfied with my purchase. The website has a lot of helpful pages if you have questions, and the chat was also very helpful. The virtual try on could be a bit more accurate in terms of the size of the glasses, and I wish it was available for all the glasses, but it was otherwise useful as well.
Thank you so much for your review, Catherine! We're happy to hear that you are satisfied with your purchase, and welcome to ordering glasses online! We'd glad that our team was able to provide further support as well, and we passed your feedback on to our website team, about the Virtual Try On. Please note that it may not be available for certain frames that are brand new, but our team is always working on updating this part of the content, to use the VTO tool. Thank you again and don't hesitate to let us know if there is anything more we can do to help! - Team Clearly
Hello, I started buying glasses and contact lens on-line to Clearly Contacts (as it was named before) years ago in Canada. I am 100% satisfied with the quality, price, delivery time, return experience, and overall costumer service. I never used any other local optic, or online service because Clearly is the best for me and my family. My last order was on Nov 2019 and I am very happy with the two glasses purchased. Unfortunately people with positive experiences does not take time for sharing good reviews.
Hi Clearly,
Always happy with my service from you. Own glasses and wear contacts and my experience has always been great. I recently realized my most recent contacts shipment was for my old prescription, not my new one. Not that big a deal but since this popped up in my email, figured I'd take the time to let you know.
Cheers,
Peter Morry
Thank you for your review, Peter! We're sorry to hear this - we will be in touch shortly to provide further assistance. Please keep an eye on your inbox! Thanks for your patience. - Team Clearly
The person who packages the contacts always puts in some kind of candy (which I LOVE!)—it's so cute and unique! Shipping is always fast, their website is easy to navigate, the package is easily tracked, and the frequent deals make it the best destination for eyewear (at least for me!).
Where are the cases? Three pairs no cases no I have to spend $50 plus to get them. You changed the product offering on me, I am not happy
And what a waste of paper at least give me the option to order eye glass cases like some retailers do
Hi Marc, thank you for your review and feedback, we truly appreciate it! Your glasses should have arrived in a cloth pouch, then in a hard cardboard case. At this time, we're confident this is enough protection while the glasses are on their way to you. We really appreciate your feedback--and your continued support for our company, and we hope to offer hard cases on our website again soon! Please feel free to check back. In the meantime, keep an eye on your inbox for a DM from us! - Team Clearly
Hi Clearly Customer Service Team
I recently purchase my red glasses and they already broke. The left arm broke off at the connected point the frame. I was wondering if possible to have the glasses replaced. I am a loyal client of yours and have ordered many times for my contacts and now glasses. Please assist and thank you kindly
We are so sorry to hear about this! All of our glasses are covered under a 365-day manufacturers warranty for defects, not including wear and tear or accidental damage. We'd love to help with this! Someone from our Customer Care Team is going to reach out to you directly to offer further support, please keep an eye on your email inbox! -Team Clearly
My order is always received super quickly, and it's always exactly what I ordered. I have been using Clearly for years now, and I'm a huge fan. The one time I did receive an incorrect order, the dealings I had with customer service and the speed with which they corrected the order was phenomenal. Keep up the good work :)
I'm not sure how to rate/review because the seller, Clearly, is great (easy to buy, great website, reasonable prices), but one of the lenses had a rip in it and scratched my eye after only a couple days (only a few hours of use).
We're so sorry to hear of this Kazik. We want to assure you that all of our lenses are provided to us directly from the manufactures who mass produce the lenses, and although we understand that defective lenses can occur, please be advised that it is very rare. We'd really like to help you out with this, so we'll be reaching out to you directly shortly. Thank you for your patience and understanding. - Team Clearly
Took weeks literally for my contacts to arrive. I realize there were some extenuating circumstances with the flooding in BC, but waiting weeks as opposed to overnight/2 day delivery was disappointing. Also, huge lack of communication with my order status. As in no communication.
What a terrible experience, Bree! We truly apologize for the inconvenience that this might have caused, and for the lack of communication! We'd like the chance to make amends for what happened, and a member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly
I have been a long-standing customer with clearly and have made several purchases all but one order was not to my satisfaction and clearly was quick to refund my purchase. I have recently purchased a new pair of readers and they are awesome and fit perfectly! Also, I was alerted by clearly of a sale/promotion they were having and I was happy they did as it save me also $100 on frame and lenses (special blue light lenses offered to protect my eyes from blue light while working on my computer)
Great company and will order more glasses in the future when I need to
Cheers
This was a very good experience. Way better than a previous competitor. Very caring and prompt communication to make sure everything was correct with the prescription prior to making the eye wear. All fit great. Very pleased. Will highly recommend Clearly and will purchase from them again.
My glasses were made and shipped in a remarkably short time! Both pairs arrived in excellent condition in sturdy boxes. I am a long-time customer of Clearly and definitely recommend them to anyone. Customer service is top-notch, too! I lost a nose pad on a pair several years ago, and they sent me a nose pad kit for free, along with a Tim Hortons gift card for my trouble (even though it wasn't really much trouble). When the nose pads didn't fit properly for my particular pair, they sent a whole new pair as a replacement. They should be quoted in customer service text books, they are fantastic!
Overview
Clearly has a rating of 2.8 stars from 5,200 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and long time. Clearly ranks 5th among Contact Lenses sites.
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- Vancouver, British Columbia, Canada
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Business History
We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
That's fantastic to hear, Barbara! Thank you for the enthusiastic review - we're delighted to hear your new pair is working out so well! - Team Clearly