• City Beauty

City Beauty

Overview

City Beauty has a rating of 3.6 stars from 1,368 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with City Beauty most frequently mention body balm, crepey skin, and fine lines. City Beauty ranks 7th among Cosmetics sites.

  • Service
    120
  • Value
    133
  • Shipping
    134
  • Returns
    53
  • Quality
    131
Positive reviews (last 12 months): 42.9%
Positive
3
Neutral
0
Negative
4
151
See all photos

What reviewers want you to know

Positive highlights

  • I also purchased city Lips and it is just as amazing!
  • First use of InvisiCreme Crepe Body Balm I knew I loved it.

Critical highlights

  • The product is NOTHING special, my skin is worst from using City Beauty products.
How would you rate City Beauty?
Top Positive Review

“Great product, but slowest freight choices ever”

Toni C.
9/2/22

Excellent gloss, definitely the only plumper that actually works cumulatively. After a few days they have much more volume and definition. Protects lips for hours, very tacky and stays on well. HOWEVER, other USA providers offer express post to Australia for $50, City Beauty offer standard post for $50 and it took 6 weeks 4 days to reach me. Arrived on 1st Sept. They need to adjust and offer express in my lowly opinion.

Top Critical Review

“Tricky website”

Shireen M.
10/10/23

I decided to try City Lips. With shipping and sales tax it was $45 and some change. When I took the next step to fill in my information and purchase the one tube of, there was an offer available to purchase two tubes for $54 and something, free shipping, so I chose that. I immediately got two text messages from my bank. Apparently, the only way you can get the two tube deal, is to buy the one tube, individually, with shipping added to it. It wasn't easy, but I finally got the whole thing canceled. I think, because I'm still waiting for my refund. Buyer beware!

Reviews (1,368)

Rating

Timeframe

Other

Reviews that mention popular keywords

city lips (236) body balm (203) city beauty (173) lip lines (19)
Thumbnail of user shireenm9
2 reviews
6 helpful votes
October 10th, 2023
Verified purchase

I decided to try City Lips. With shipping and sales tax it was $45 and some change. When I took the next step to fill in my information and purchase the one tube of, there was an offer available to purchase two tubes for $54 and something, free shipping, so I chose that. I immediately got two text messages from my bank. Apparently, the only way you can get the two tube deal, is to buy the one tube, individually, with shipping added to it. It wasn't easy, but I finally got the whole thing canceled. I think, because I'm still waiting for my refund. Buyer beware!

Value
Returns
Thumbnail of user nelav
Matilda H. – City Beauty Rep

We're sorry to hear this! We always want you to love the product, but understand not every product may work for everyone. Our customer support team has sent over tips on how to get the best results using City Lips via email.

Thumbnail of user andreac744
1 review
31 helpful votes
April 27th, 2021

Hi I bought a plumbing lip gloss hoping that would help me lose some lines around the mouth and to plump my mouth lips as getting older then trend to be thinner. I have tried it several times literally doesn't work. This company is selling a product that makes false promises just to get your money. To all woman and ladies out there please don't trust or but any if their products.

Tip for consumers:
If you buy a product from any company make the purchase and quality be worth your money. Don’t fall into promises that would make a change or make you feel frustrated that the goods that you think will help you it wont.

Products used:
Plumbing lips gloss

Shipping
Quality
Thumbnail of user angelab2371
1 review
9 helpful votes
July 26th, 2022
Verified purchase

Waist of money my face got worse and burns and nothing changed only more dark spots from the burning which felt like a chemical burn. Do waist money. I post pictures but this starting to go away I stop using on Monday. It was worse their is one picture I'm wearing a gray top that was day one just before I start ever using product. Huge mistake my skin is worse

Tip for consumers:
They automatically ship you more and automatically bill you and I just saw on my bill they are charging me for an extra bottle

Products used:
City Beauty illuminating Dark spots

Value
Shipping
Quality
Thumbnail of user karena991
1 review
31 helpful votes
March 28th, 2021

Ordered the City Beauty Face cream as a one-off purchase a few weeks ago. He order arrived 10 days ago, which was fine, but them today I an email from them saying that they are "renewing" my subscription (which by the way I DID NOT ASK FOR), and they have taken over £100 from my account, a transaction which I did not authorise. I am fuming! I cannot get hold of the them by phone or email, but will keep trying as this is not on, and in my opinion fraudulent

Tip for consumers:
Careful when ordering on this site, it tricks you into ordering other items you did not intend to get, and there is no way you can correct it once its done

Customer service is crap, Live Chat is no better

If in UK, do not order, you end up paying an additional massive customs charge - close to £40.00

Products used:
City Beauty Sculpting Cream
City Beauty body Balm (which I did not want!)

Service
Value
Shipping
Returns
Thumbnail of user angelas192
2 reviews
33 helpful votes
March 1st, 2021
Verified purchase

City Beauty deletes all their negative reviews on their IG and website so shoppers never know the truth. They charged me $35 for my first tube and my bank account had already been drafted before I could confirm my purchase. The next screen after choosing what I wanted offered a promotion 2 tubes for $50 and I fell for it. Turns out, I'd been charged an ADDITIONAL $50 totaling $85! Again, most online shopping sites give you the opportunity to REVIEW your shopping cart before just charging you. I requested a refund and they claim they already shipped my order not even a full day later, mind you I placed the order on a Saturday morning. They're asking me to go through a whole refund process therefore it'll take over a week to get my money back that I didn't even authorize. Never again!

Tip for consumers:
Don't fall for their promos unless you have money to throw away

Products used:
Lipgloss

Service
Returns
Thumbnail of user gailh341
1 review
88 helpful votes
May 22nd, 2020

I was short shipped a month ago. On opening package I phoned and ended up in holding hell for more than 30 minutes. Then tried recommended chat room... same story. Have written four times and received one response... we'll be back to you in two-three days.

In addition to losing cost of product I also had to pay duty and handling on the missing product as I live in Canada.

Not worth it!

Thumbnail of user jodyb129
1 review
125 helpful votes
June 14th, 2020
• Updated review

In my recent review of City Beauty I forgot to include that you need to be careful ordering any product from this company. I ordered 1 lip plumper and 1 wrinkle filler. But I was charged for 2 lip plumper. I did notice after the fact that other people had the same problem. So must be a common practice which is not alright with me. So if you do decide to try City Beauty products keep a close eye on your charges and good luck..

Save your money
May 29th, 2020
• Previous review

I bought the lip plumper and the wrinkle filler. Neither work. The lip gloss plumper is just very thick and gooey lip gloss. That's all it really is. At first I thought the wrinkle filler might work? And if it did I was prepared to buy city beauty out. The directions say to keep dabbing until the wrinkle is fully covered and let dry before adding makeup. This is crap! First off it comes in a lotion like cream that is white. So does not blend in with my skin color. And to let it dry you woul wait forever because it takes forever to dry and when it finally does dry it leaves cracks in the wrinkles so quite obvious it's there. So you have to rub it in just like face cream. It fills nothing. Its face cream at it's best. So far I've tried 2 city beauty products and both failed to deliver what they promised. This is the most expensive lion gloss and fave cream I've ever purchased. I feel ripped off. I will not purchase anymore items from city beauty and will continue to look for a product that will do what it says it does. Believe me people. Dont waste your money.

Thumbnail of user karalb
1 review
131 helpful votes
November 14th, 2019

Shady business practices. Don't believe their "no risk" offer. They are horrible to deal with and I am getting stuck for shipping and handling to return an order they screwed up on.

Also the cream starts to itch after a few weeks. Maybe the "animals" they are actually testing on is us. Don't buy, I am in the process of returning and I do not think this hassle will end without another 10-15 more emails at least.

Thumbnail of user dianev351
1 review
16 helpful votes
April 6th, 2021

This stuff is garbage - paid $80 canadian funds and it didn't do one bit of good - my arms still look the same as they did before purchasing this waste of money. Had high hopes for this as a last resort to wear a sleeveless top but it made no difference. I thought I would try one jar and if there was any difference at all that I would order a second jar but with no difference what so ever I give up.

Thumbnail of user donnaw2530
1 review
4 helpful votes
August 30th, 2023

The plumping lip gloss is nothing more than an overpriced lip gloss. Save your money, ripoff at $35 plus $6.99 shipping. Only return option is to pay for return yourself.

Tip for consumers:
EMAIL sent as requested

Products used:
Lip plumping gloss

Thumbnail of user nelav
Matilda H. – City Beauty Rep

Hi Donna - we're sorry we did not meet your expectations. Please provide your email address used to place your order so a customer service expert can contact you and help improve your experience.

Thumbnail of user jasonp587
2 reviews
5 helpful votes
August 1st, 2023

I ordered the lip plumper and the skin serum. Did absolutely nothing. Save your money. Read the reviews first.

Service
Value
Shipping
Thumbnail of user nelav
Matilda H. – City Beauty Rep

We're sorry to hear this! We always want you to love the product, but understand not every product may work for everyone. Our customer support team can help send over return instructions and also can provide helpful tips to get the most out of our products. Please contact Customer Service at support@citybeauty.com or 1-800-347-1558. You can also chat with a customer support agent on Facebook Messenger here: m.me/citybeautyofficial

Thumbnail of user theresat178
1 review
70 helpful votes
May 16th, 2020

I ordered one jar of the invisicrepe body balm. Instead, I was charged full price for two ( Which makes no sense because when you order you can get a discount on the 2nd jar). I was not happy but the return process was not straight forward so I kept both. Four weeks later I am finishing up my second jar with zero improvement. I have wasted $120.! Don't bother. It is useless

Thumbnail of user sunnyb61
1 review
1 helpful vote
January 15th, 2022

Overpriced trash I purchase bottles on their promotional offer and of course you can't return anything bought on promotion

Also the product itself is subpar it works no better than my Olay

Tip for consumers:
Beeare

Service
Value
Shipping
Returns
Quality
Thumbnail of user janetm953
1 review
15 helpful votes
January 20th, 2021

City Beauty makes it almost impossible to do returns. No one responds to messages. I hit a wrong button and I immediately tried to delete the mistake but couldn't. When I reached out to customer service, I was told I could return the extra products. Sure... I've been using this product for a few years, but with the lousy customer service, I will never order again. I'm going to disguard the extra products and maybe even the ones I normally use. No Stars!

Thumbnail of user abbyc57
1 review
26 helpful votes
August 20th, 2020

I bought the City Lips Lip Plumping Gloss. It is terrible! It sits like glue on your lips. Also, after using regularly for a week my lips are peeling around the edges. I don't have sensitive skin. I would not recommend this product to anyone. Also, you have to pay for shipping in order to get a refund. Honestly, I'd rather get filler than deal with this nasty stuff

Thumbnail of user kima658
1 review
12 helpful votes
August 24th, 2021

I bought a jar of invisicrepe body balm after watching the company video and reading the reviews. The jar cost me over $70 with shipping and it was a complete waste of money. I used religiously every day as instructed and have just finished the jar and it has made absolutely no difference at all to the crepey skin on my upper arms. There are much cheaper products around which will do the same job which is just to moisturise the skin and not treat the crepey skin as claimed.

Products used:
Invisicrepe body balm

Thumbnail of user shawnag41
1 review
11 helpful votes
May 15th, 2021

I wanted to order City Beauty lip gloss to try out for the first time. After ordering they send you promotional deals to add products for a "one time low price offer." Do NOT click these! It immediately bills the card you used for your initial purchase without any chance to review in a cart or authorize the transaction. Customer service was terrible! I immediately emailed them requesting to cancel the transactions and was told they could not because it had already been processed. They deduct up to "30%" for a restocking fee for returned items as well, so I will never be able to get a full refund and I will have to pay for return shipping. I don't care how good this product may be, the company's customer service and click bait scams are the worst!

Service
Shipping
Returns
Thumbnail of user ront149
1 review
43 helpful votes
April 23rd, 2020

I had to return Dark Spot Corrector after first use. The overwhelmingly strong and noxious perfume scent they add to their products gave me a headache within first hour of use - and that was just using lightly on my arms. I had forgotten I had same issue with City Beauty Crepe Erase product a year past. I do not know how people endure or why they have to add intolerable Fragrance (Parfum) to their otherwise possibly positive serums!

Thumbnail of user cecilias71
1 review
81 helpful votes
February 26th, 2020

When they're trying to make you buy, they promise the world. They offer free shipping, discounted rates and a grand 60 day money back guarantee. I wanted to like this product, but after only a week of use, my face was so dried out that I developed fine wrinkles on my cheeks. There were no noticeable effects at all on my sagging jowls after a week. I stopped using the cream because I didn't want to suffer the consequences of continued. I called customer service and was told that I had 2 options, either return the products and shoulder the cost of shipping, or keep the products and they will refund 40% of my money. Now tell me, is that a money back guarantee? Buyer beware.

Thumbnail of user nancyl1137
2 reviews
16 helpful votes
February 10th, 2021

On May 28th I purchased 2 jars (5 oz. Each) of City Beauty InvisiCrepe Body Balm@$86.00 plus tax or $92.45. I was so happy to have found this product with it's glowing reviews. Oops that purchase was a huge mistake on my party and I know better! I have completely used both jars. I applied this cream twice daily on my thighs using a circular motion in an upward direction as indicated on the instruction card. I kept thinking that it would work soon; maybe when I use the second jar! What was I thinking?
My crepe skinned thighs look just like they did when I purchased this product or possibly worse!
I suggest you don't spend your money on this product, buy some extra groceries.

Value
Shipping
Quality
Thumbnail of user maureenm326
1 review
26 helpful votes
June 8th, 2020

Received my order only after having to stump up another 36%of the cost I had already paid for the cream, as VAT + admin fee were charged and parcel withheld in customs. No response from customer service other than a generic email to see if this has been a huge mistake on their part. I'm so livid that can't even bring myself to use the product. Recommend that you DO NOT ORDER FROM THIS COMPANY IF YOU ARE RECEIVING IN THE UK!

Thumbnail of user rachelh356
1 review
25 helpful votes
May 5th, 2020

I'm still waiting to receive either my product, a tracking link that works, a refund or a response from customer services.

I WANT my money back City Beauty. I have reported you as a scam to my bank and am speaking to the press as it seems I'm not the only person affected by your shady business.

Thumbnail of user barbarak283
2 reviews
48 helpful votes
October 14th, 2019

I purchased this because of all the raving 5 star reviews.
I'm wondering how they got these reviews?

I've used morning and night for almost a month now with zero difference (other than its a good moisturizer, but I already had a good one).

Update, a brownie point for the company, they saw my review and refunded me. They sent me a message asking me to continue using it. I did, still did not work.

Thumbnail of user tammyr177
1 review
38 helpful votes
March 11th, 2020

Most companies will offer you another one of the same product of which your ordering at that time for a lower price for both. But on this site they offer you the second one at a bit lower price than the first. So you are spending almost double or regular price for both purchases. They are aware of this scam

Thumbnail of user evelynw109
1 review
14 helpful votes
July 31st, 2020

I ordered product on July 6,2020 and it is now July 31st 2020 and no notification from them, no email to say delivery will be late, no tracking information - nothing. When I try to contact them through their web site it keeps taking me to an email address that is not working and then back to the same page again. Is this a genuine company or not.
Very poor customer service but the cost of the product has been taken from my credit card. Very poor.
Order *******/CB******* just in case any one from customer service is reading and wants to respond.

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Thumbnail of user nelav
Matilda H.

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